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Manager Data

St. Peters, MO
December 22, 2020

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Devesh Pandey, PMP®, PSM, SaFe Agilist Mobile: +1-314-***-**** Saint Louis, MO, USA VISA: H1-B

Career Aspiration

Making a positive difference as a techno functional Manager/Delivery Manager, wherein my expertise in the field of IT project implementation and service delivery can make a good contribution in an established organization using innovation and automation.

Professional Experience Highlights

15 + years of experience in IT application support, release & deployment, Integration, analysis, design, testing and development in Telecom OSS, Satellite Communication and billing domain.

Energetic, self-driven, and accomplished PMP and PSM certified Project Manager with a track record of success in managing large & complex IT modernization and system integration projects (mission critical) using onsite-offshore model.

Out of the box approaches introducing automation to serve business clients with the help of RPA (Robotic Process Automaton) and Chat BOTS based solutions.

Exploring and utilizing optimum power of Chat Bot for business operations, fault detection and fault correction. Integrating chat bot with organizations messenger and keeping security in mind.

Deep understanding of Predictive model using AI-OPS/ML based platform.

Cost reduction/ Optimization up to 35% using predictive & exploratory data analysis and implementing Automation strategies and tools.

Project planning, RFP (request for proposal), budgeting and estimation, Resource planning and optimization, Service delivery, SLA monitoring and control, Audits and reviews.

6.5+ years of experience in directly working at client site in USA, understanding their needs, proposing and implementing automation solutions to optimize dependency on IT.

Rich working experience in envisioning automation solution using Automation Anywhere/UI path, RPA and Chat Bot based solutions.

Diverse experience in Fallout Management / Incident Management/ Outage Management/Risk Management and mitigation, Root cause Analysis, Business process improvement and escalation / conflict management

Expertise in handling multi-year, multi-million-dollar projects using waterfall as well as agile methodology

Accomplished leader with assertive approach to deliver the business goals as per strategy.

Skills Summary

Operating System



C#, VB.Net, Core Java, Python

Internet Application

HTML, JavaScript, XML


Oracle 10g, SQL Server 2005,Mongo

Telecom OSS Products

Cramer 8x, Granite Inventory 6.x, 5G Wireless Services

Other Soft skills/Tools

MS Visio, Microsoft Project Plan, BMC remedy ticket management tool, Service Now, JIRA


Automation Anywhere, RPA (Robotic process automation), Zero Touch Automation, Machine Learning based automation, UI Path

Middle ware/Other

Active Vos, WebLogic, Microservice based cloud environments, Kubernetes, Splunk, Predictive and exploratory data analysis, alerts and monitoring, Tableau, Big data

Professional Qualification

Postgraduate diploma in Information technology (PGDIT, equivalent to MBA (IT)) from SCDL, Pune (India) in year 2010.

B. Tech (Electronics and Communication) from UPTU (India) in year 2005.

Diploma (Electronics)-3 years from IERT, Allahabad (U.P, India) in year 2002.

B.Sc (Physics, Chemistry & Mathematics) from SSJM Kanpur University (India) in year 1997.

Trainings and Certifications

oProcess: Project Management Professional (PMP®), Professional Scrum Master (PSM), SAFe® 4 Agilist, ITIL foundation, ITIL Intermediate, LEAN Six Sigma Yellow Belt, Scrum Fundamentals and Agile, Program Management, Digital Project Management, Agile overview, Scrum fundamental, Advanced enterprise security

oAutomation: Automation Anywhere (RPA)

oTechnical: Microsoft Azure fundamentals (AZ900) Certified, Microsoft Azure Administrator AZ 104 (Udemy), Cloud Basics, Microservices, Cramer Resource Manager, Activation Engine and Delivery Engine, Granite, OSS advanced, Unix shell scripting


Project: Blue Marble Production Support (November 2019 – Present)

Client : CenturyLink Inc. Role: Technical Project Manager

Description: CenturyLink (CTL) intends to deliver an enhanced customer experience via the consumer ordering & servicing portal called E-Shop. Blue Marble Perform Service usually referred as BM is at the heart of application layer where the entire architecture logic resides.BM, a bundle of 98 microservices, has core catalogue which stores all the product, offers, pricing details based on area of service. This catalogue business service fetches data from oracle and loads into MongoDB catalogue schema. Oracle, in turn, gets data from ENSEMBLE(EMO), which is master source and gets data from CRIS (legacy system). Blue Marble also works as the workflow engine for customer’s provisioning of high-speed internet services, DTV, Prepaid, C-VOIP and Home phone services. Blue Marble Application in conjugation with its interfacing applications facilitates provisioning and activation of these services.

My responsibilities are as follows:

oE2E Production Application Support and Business operations assurance in cloud-based production environment.

oFallout Management / Incident Management/ Outage Management and Triage

oRecommending strategies for high availability of production environment

oIntroducing Automation with Automation dashboard and Chat Bots

oWorking in Agile and Devops CI/CD delivery model

oRunning Scrum calls, participation in PI planning, Governance and reporting

oUnderstanding the future scope, estimation for new implementation

oTraining and sharing knowledge among the team members

oExploring automation opportunities and implementation.

oOnsite/Offshore Team co-ordination, Status reporting to client leadership.

oProject risk analysis and risk mitigation/closure plan.

oProject health monitoring, SLA tracking and consultation with Sr. Management

oEnd to End Project Management, strategic and tactical implementation, Gap Analysis, Scope Management, stake holder management and due diligence.

Environment: Java, Python, Mongo DB, Oracle, Microservices, Kubernetes, Service Now, JIRA, Cloud based architecture, Splunk

Project: BBNMS (Broadband Network management System) (Jan 2015 – Oct 2019)

Client : AT&T Inc Role: Technical Project Manager/Software Architect

Description: BBNMS-LS (Broadband Network Management System- Lightspeed) application provide Triple play (HISA, IPTV, CVoIP) and Direct TV services to AT&T customers. BBNMS LS Application in conjugation with its interfacing applications facilitates provisioning and activation of these services (commonly called U-verse) in 21 states of the United States.

My responsibilities were as follows:

oPreparing PM Plan, CM Plan, Training Plan, Transition Plan, Resource Management Plan, Project risk analysis and risk mitigation/closure plan etc. (CMMI Level 5 standards)

oSLA tracking and monitoring

oMentoring the team and giving due consideration to the challenges faced by individuals so that they can get hassle free work environment to work efficiently.

oProduction BBNMS (Broadband Network Management System) technical support.

oOutage Management/Fallout Management.

oWork estimation and planning.

oAnalysis and Mapping of Business Requirements

oAnalysis and triage with Development teams, ORT teams, System teams

oFollow up with the defects till closure and SLA monitoring.

oPerforming work around and progressing orders. Finding opportunities for automation.

oPlanning and leading BBNMS Data Migration in cloud-based environment.

oAutomated Report generation for Client leadership to plan their work, resources.

oGrooming, mentoring, and training team members on BBNMS, Cramer and other system modules.

oAnalyze discrepancies between network and inventory data and explain to the users the reasons for inventory deficiencies and take corrective actions. Meeting, status reporting with client leadership.

oInventory data correction and fault, defect, logs analysis. Actively take part in deployment and release, UCT testing activities. Acknowledge, update, resolve, close tickets raised by client users. Open/drive chat rooms for issue discussions.

Environment: Cramer 8x, Java, Oracle10g, xml, WebLogic, Flex GUI, Linux/Unix, RPA, Automation Anywhere, Chat Bot, BMC Remedy

Project: CANOPI (Converged AT&T Network Operations Provisioning & Inventory) (Jul 2009 – Dec 2014)

Client : AT&T Inc. Role: Application Support Consultant /Project Manager

Description: CANOPI system performs provisioning of UNI/EVC/CNL/INL Ethernet services and supporting infrastructure circuits, and provides the ability to Integrate Layer 1 design and inventory, integrate network solutions, enable a single end-to-end view of customer & infrastructure circuits and perform automated customer and infrastructure circuit provisioning .CANOPI Telco is built on a flexible architecture that supports newer technologies, while also allowing for integration with legacy OSS instances while enabling smooth transformation with minimal risk and operational impact.

My responsibilities were as follows:

oProduction/UAT Cramer, Canopi and Active vos technical support.

oAnalysis and Mapping of Business Requirements

oAnalysis and triage with Development teams/ORT teams/System engineering teams

oFollow up with the defects till closure

oPerforming work around and progressing orders to minimize impact of broken code/functionality

oPlanning/executing Canopi/Cramer Migration and user access management

oOffshore Coordinator/Onsite lead for Production support.

oAutomated Report generation for Client leadership to plan their work/resources.

oWorking as a media between Client and development team

oGrooming/mentoring/training team members on Cramer/Canopi and other system modules.

oMeeting/status reporting with client leadership.

oPreparing & reviewing of SAD/yearly SLA related deliverables to client.

oPreparing training plan for new team members

oInventory data correction and fault/defect/logs analysis.

oParticipate in deployment & release planning and execution activities / UCT testing activities.

oAcknowledge/update/resolve/close AOTS tickets raised by client users.

oHandling Outages, Driving/moderating outage Bride

Environment: Cramer 8x, Java, Oracle10g, WebLogic, BPEL, ActiveVos, AOTS, Unix

Project: Easy Bill Web Payment Gateway (May 2008 – May 2009)

Client : Easy Bill / BI’s Role : Designer & Developer

Description: This project was for development of the web-based payment gateway and reconciliation module for the transactions done using web payment gateway by easy bill retailers. The prime aim of this module was to perform validations and reconciliation of day to day transactions. Making Payments outbox to the matched transactions and updating the retailers limit for canceled transactions.

My responsibilities were as follows:

oAnalysis and Mapping of Business Requirements

oCompatibility study and impact analysis to match with the existing system

oHigh level design and documentation

oDevelop solution using MS Technologies and Sql Server 2005.

Environment : C#, Asp.Net Sql Server 2005

Project: Automatic maintenance of client ledger and MIS generation Utility (Nov 2007- Apr 2008)

Client : Easy Bill Finance team Role : Designer & Developer

Description: This interface was an improvement in Easy Bill’s existing billing system. This utility will automatically credit the amount to be paid to in Bill Issuer’s account based on per day transactions of the BI all over the country. This was useful for finance dept for the clearance of payments and viewing the ledger.

My responsibilities were as follows:

oAnalysis and Mapping of Business Requirements

oCompatibility study and impact analysis to match with the existing system

oHigh level design and documentation

oDevelop solution using Visual Studio 2008 and Sql Server 2005.

Environment: C#2008, Sql Server 2005

Project: Data Migration in Granite using ASI API and BDL API (Mar 2007 – Oct 2007)

Client : QTEL Role : Designer & Developer

Description: The scope of the project was migration of the QTel Data into the Granite Inventory database using ASI API and BDL API. The work involved analysis of SDH fiber rings, detailing out the connection details and finally migrating the data into the Granite Database. We migrated the Telecom data of Sites, Equipments, Container, Shelf, Slot, Card, Port etc into Granite Inventory.

My responsibilities were as follows:

oStudy of all Types of Validation

oUnderstanding business requirement

oDesigning and Developing tool for the Migration of legacy data from excel to oracle 10g

oMigration of complete data and Testing

oTraining to new team members on Granite, ASI and BDL API.

Environment : Java, Oracle 10g,ASI and BDL API, Granite Inventory

Project: Web based Vehicle Tracking System (Nov 2006- Feb 2007)

Client : SREI Role: Designer & Developer

Description: It is a GIS based application for SREI which can track its construction vehicles situated at different sites all over India. The application is web based so that user can track the vehicle from any location of the world through Internet. The tracking of vehicles will be shown on Google Maps. The system was secure i.e. only those users can access the application who have got the privileges. User friendly reporting system was developed to view different information related to vehicles in reports such as Vehicle Number, Purchase date, Model Number, Last servicing date, Due servicing date, Allotted time span for particular site, Next due schedule for vehicle etc.

My responsibilities were as follows:

oStudy of Client's Requirements and Analysis

oDesign and Development of the User Interface (GUI) and reporting methodologies

Environment: C#, ASP.Net, JavaScript, Google Maps, SQL Server 2000

Project: Real-Time Checkout Software for Meteorological Payloads (Sep 2005 – Oct 2006)

Client : ISRO, Bangalore Role: Designer & Developer

Description: Checkout Software for Meteorological Payloads (CSMTP) will be used to evaluate the performance of meteorological payloads like Imager and Sounder in Real-Time as well as in Offline for Satellite INSAT-3D. It has to be designed such that it can be easily configured to handle all Satellites in future by properly defining the required parameters in database. CSMTP will acquire and log data in binary file & this data will be used for Offline processing. Client/Server Model with 3-tier architecture using REMOTING should be made available. Highly user-friendly GUI & Unauthorized access should be checked to provide secured system. High level testing should be done to ensure that no data loss has been occurred due to fast rate of data acquired from Satellite.

My responsibilities were as follows:

oGUI design & front-end coding in VB .Net and Server module coding in C#

oPreparation of Test Plan & Test Cases

oInteraction with Client, Testing and Training to Users.

Environment : C#, VB.NET, SQL Server

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