Ahmad (Mike) R. Nejat

**** ******** ******* #*** • Bethesda, MD 20817 • 301-***-**** • adiv2b@r.postjobfree.com AREA SUPERVISOR FOR FOOD SERVICES

Effectively running profitable fast food restaurants and ensuring the restaurants meet critical customer standards (Quality, Service and Cleanliness)

Results-oriented, high-energy, hands-on professional with 10+ years’ experience and a successful record of accomplishments in the hospitality and fast food industries.

● Leadership, Sales Achievement &

Customer Service

● Sales Analysis, P&L, Food Inventories,

Food Cost Control

● Team Building & Leadership

● Internal & External Communications

● Management Development, Training & Payroll

● Food Service Certified

PROFESSIONAL EXPERIENCE

McDonald’s – Van Management, Washington, D.C.

AREA SUPERVISOR (May 2013 – Present)

Boosted new customer sales by 6% and bottom-line profit by 4%, while supervising 3 General Managers to ensure locations are achieving sales targets and maintaining standard of quality.

● Awarded ‘Area Supervisor Million Dollar Club’ for two consecutive years by Owner Operator for achieving $1+ million increase in sales across two locations

● Produce $10 million in revenue annually across 3 locations

● Oversee and manage 3 locations across the Washington metropolitan area

● Directly manage 3 General Managers (who supervise 6-10 Department Managers) with an indirect reporting line of 150 staff members (Shift Leaders and Crew positions)

● Manage onboarding efforts for all new hires (including management training) as well as evaluate employee performance monthly based on clearly communicated standards and expectations

● Oversee local store marketing efforts by hosting events to boost customer acquisition efforts and raise donations for Ronald McDonald House Charities

● Prepare reports for Director of Operations & Franchisee Owner Operator: P&L statements, workload allocation, budgeting/forecast plans, food inventories and food cost control, LSM, etc.

● Ensure high customer satisfaction by following up with complaints (voice surveys, walk-ins)

● Ensure standards of hygiene are maintained and that restaurants are complying with company policies and relevant health safety regulations

Quest International LLC, Dubai, UAE

PROJECT MANAGER (January 2007 – May 2013)

Spearheaded construction of multiple commercial/residential buildings and worked with multiple stakeholder groups to ensure projects were completed on time and under budget.

● Managed and completed a new commercial development through coordination with engineers, architects, subcontractors and local government officials

● Developed plans, gathered permits, established budget/timelines and allocated resources (including labor) required to kickstart and complete projects

● Oversaw an on-site team of 500 construction workers daily to ensure meaningful progress of tasks McDonald’s Corporation, Montgomery County, MD

AREA SUPERVISOR (February 2005 – August 2006)

Boosted new customer sales by 8% and bottom-line profit by 5%, while supervising 5 General Managers to ensure locations are achieving sales targets and maintaining standard of quality.

● Promoted to Area Supervisor for exceptional sales attainment, leadership and customer service

● Oversaw and managed 6 locations across the Maryland area

● Produced $14 million in revenue annually across 6 locations

● Oversaw and managed 6 General Mangers (who supervised 4 Department Managers) with an indirect reporting line of 40-60 staff members (Shift Leaders and Crew positions)

● Planned and worked on budgets, maximizing profits, and achieving sales targets set by head office, controlling takings in the restaurant and administering payrolls McDonald’s Corporation, Montgomery County, MD

GENERAL MANAGER (September 1997 – January 2005)

Boosted new customer sales by 10% and bottom-line profit by 6%, while producing $4 million in revenue annually.

● Awarded ‘Store Manager of the Year’ for 5 consecutive years for most year-over-year sales increase

● Awarded ‘General Manager Director Award’ for highest increased sales and PAC (Profit After Controllable) in the region

ADDITIONAL SKILLS

Business Management, Operations, Training

• Developing and executing the business plan (key elements include fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant

• Organizing/ordering products & overseeing building maintenance, cleanliness, security & safety

• Maintaining restaurants at the level necessary to meet/exceed company standards for QSC

• Leveraging training programs for new employee/manager orientation and development Information Technology

• Microsoft Office Suite including word, excel, power point and outlook

• QsrSoft products for day-to-day operations

Languages

Fluent in English and Farsi; Intermediate in Spanish EDUCATION

UNIVERSITY OF THE DISTRICT OF COLUMBIA, Washington, D.C. Bachelor of Science, Pre-Med Biology, GPA: 3.8

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