Objectives

Seeking a responsible and challenging career in growing environment that would best utilize my knowledge and enhance my experience to the limits. Active Certification

• Palo Alto Networks Certified Network Security Administrator (PCNSA). Effective: December 14, 2020

• ITIL V4 Foundation

Effective: September 10, 2020 - No expiration

• Cisco Certified Network Associate (CIDN # CSCO13313904) Effective date: July 9, 2018 – January 9, 2022

• Fortinet NSE 1 Network Security Associate – Effective date: October 8, 2020 - April 8, 2021

• Fortinet NSE 2 Network Security Associate – Effective date: April 19, 2019 – October 19, 2021

Summary of Skills

• Configuring, Managing and Troubleshooting Windows Server 2008/2008 R2 and 2012/2012 R2.

• Configuring, Managing and Troubleshooting Windows XP, Vista, 7, 8, 8.1, 10. Configuring, Managing and Troubleshooting Cisco routers and switches.

• Knowledgeable in VLAN, VTP, STP, DCHP, GRE, ACL, FHRP, QoS, Routing Protocols RIPv2, OSPF, EIGRP, BGP, Static Routing and Dynamic Routing.

• Knowledgeable in monitoring tools like Solarwinds, OpsGenie, Cisco Meraki, PRTG and AVG

• Ticketing tool ServiceNow, ServiceAide and CA Service Desk Manager

• Basic to Intermediate knowledge in Active Directory, Exchange Server 2010, SCCM, Citrix XenApp – XenDesktop, VMware Vsphere 5.5, Microsoft Office and O365

• Configuring, Managing and Troubleshooting Semiconductor Machines. Work Experience

Company Name: Stefanini Group.

Position : Network Engineer 1 / Team Leader

Duration : December 2017 – Present

• Network devices health monitoring

• Server health monitoring

• Ticket Triage

Benrue B e llo

• Incident tracking

• Provide Network L1 support via phone calls or email Company Name: Tata Consultancy Services Philippines. Position : Assistant Software Engineer

Duration : April 2016 – October 2017

• Provide L1 and L2 support for via phone calls, email, chat or remote

• Knowledge base document admin

• Software Support act as L3 support for all in-house application

• Ticket Triage and Incident tracking

Company Name: Convergys Sea Malaysia

Position : Technical Support Representative and Out of Scope Support Duration : February 2014 – March 2016

• L1 support via phone calls for all Australian Consumers

• L2 support via phone calls or remote assistance for Acer non-standard software

• Product trainer for New hires.

• Team Captain/POC/SME for all Technical Support representative.

• Ticket Triage and Incident tracking

Company Name: Knowledge Process Outsource

Position : Field Support Engineer

Duration : October 2012 – October 2013

• Project base in Amkor Tech. Phil. Inc. as System administrator I

• L1 and L2 support for all In-house application

• Barcode printer and Desktop printer support (Lexmark and HP jet desk)

• Server and database support (Windows server 2008 and SQL server 2005) application account creation and database logs retrieval

• Basic Network support cable replacement and change VLAN assignment Educational Attainment

Tertiary: Rizal Technological University (BS Computer Engineering) June 2006 – May 2012

Secondary: Signal Village National High School

June 2002 – April 2006

Primary: Em’s Signal Village Elementary School

June1996 – March 2002

Seminars and Trainings Attended

Cisco

Cisco Connect 2019 – April 2019

WhiteLogic IT Training Solutions

CCNA Boot camp - March 2018

Palo Alto

Disrupting the CyberSecurity Status Quo (CyberSecurity Forum 2019) – April 2019 Stefanini Philippines Inc.

Windows Server 2012 Active Directory Training – January 2018 Tata Consultancy Services Philippines

ITIL 2011 Foundation – March 2017

Convergys Sea Malaysia

4’C of Coaching – June 2014

Rizal Technological University

Networking: What you need to know - February 2012

Contact this candidate