Manager Assistant
Resume:
EMMA NYALENDA
Nairobi, Kenya • 072******* • *********@*****.***
CAREER PROFILE
An operations assistant with one year of experience assisting and supporting branch banking for a tier 1 bank. I optimized existing administration processes in the daily submission of reports and inquiries among the 82 branches of the bank.
Professional competencies: Account reconciliation, English fluency, Interpersonal skills, leadership skills, Microsoft Excel, Google Suite, Customer service. CAREER HIGHLIGHTS.
• Increased discipline in submission of reports from 20 branches to 74 branches by developing a simple reporting tool thus enhancing controls in daily branch activities.
• Reduced loss of funds between Ksh 500,000-Ksh 100,000,000 on a daily basis by developing a communication tool with branches hence allowing for real-time reconciliation of customer’s accounts.
PROFESSIONAL EXPERIENCE
NCBA BANK (NCBA HOUSE) –MASABA ROAD.
Operations assistant (May 2019-June 2020) – My main role involved offering administrative support and ensuring seamless report submission for the 82 branches in Kenya. Key duties included:
• Performing reconciliation of internal accounts hence reducing the risk of loss of funds.
• Screening and routing phone calls to upper leadership.
• Scheduling of onsite meetings and on online platforms (Zoom, Microsoft Teams).
• Anticipating needs of the branches and ensuring a seamless positive experience hence increasing customer experience.
• Maintaining polite and professional communication via telephone and emails to customers while confirming payments such as EFTs, RTGSs, and TTS.
• Handling other ad hoc requests from colleagues and management.
• Clerical duties (document filing, generating reports and presentations, drafting minutes and record-keeping)
EDUCATIONAL HISTORY
• UNIVERSITY OF NAIROBI September 2014-October 2018 Bachelor of Science in Actuarial Science (Second honours).
• PRECIOUS BLOOD SECONDARY SCHOOL-RIRUTA February 2010-November 2013
(Kenya Certificate of Secondary Education-Grade A (83 points)) English grade-(A-)
EXTRACURRICULAR & VOLUNTEER ACTIVITIES
Sunshine’s’ Smiles Clinic -Muthaiga -Peer Supporter (January 2017-August2017) Volunteered as a peer supporter in the hospital facility with my main duties including real-time scheduling of appointments and organizing support group meetings. REFERENCES
1. Zack Migun
General Manager Operations-NCBA Bank (Retired September 2020) 072*******
2. Jacqueline Kigamwa
Regional Manager-NCBA Bank
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