MAMADOU BAILO DIALLO

adiun9@r.postjobfree.com

+639*********

** **** ****** *****

Objective

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.

Experience

MTN Guinea

September 2016 - September 2017

Marketing Executive

. Developed brand awareness and marketing strategies

. Prepare Market Analysis Report for each project

. Follow products through their life cycle

. Examined sales data and analyze market trends

Teckno

January 2015 - September 2015

Customer service representative

. Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Made reasonable procedure exceptions to accommodate unusual customer requests.

• Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes.

• Addressed the customer service inquiries in a timely and accurate fashion Maintained up- to- date records at all times.

• Developed effective relationships with all call center departments through clear communication Ran reports and supplied data to fulfill customer report requirements Hotel Katouba

June 2014 - December 2014

Customer service

. Comfirm reservations by telephone or email, prepared bills and dealt with payments

. Provided guests with information, answered queries and dealt with customer complaints

Education

University of Gamal Abdel Naser

2016-2017

Medical Biology

60%

Skills

With over 3 years of experience in a team and customer-service setting. Excellent verbal and written communication skills both in English and French language and seek to use proven skills and positive attitude and fill the customer service position into the company. Strong Interpersonal and advanced knowledge on MS Office tools. Can work smoothly under pressure.

Projects

Chill Abuse

. Provide knowledge and information

. Sex education

. Knowledge about basic children rights

. Facilities of aid and children's body at school

Achievements & Awards

Paul&Pierre customer-service center training philippines Certificate of attendance in Entrepreneurship

Certificate of attendance in Ebola Fever

Certificate of Deutsch

Language

French English and Basic German

Activities

. Man of the world pageant Philippines 2019 . Man of the universe Philippines 2019 . Interclass and school events Guinea . Advocating cause and concequence of HIV/AIDS . Promotion of health systems by Unicef Guinea . Promoting the rights of the child Guinea