ABOUT ME

Accessible, posi ve and deadline-

focused Master's Graduate with

3+ years of experience working

with various teams, in various

Ci es in busy and diverse work

environments.

WORK EXPERIENCE

Chennai

Jan 2019 - Present • Managing Customer rela ons and enhancing their experience

• Involved in developing sales pitch

• Deducing customer's requirements on a daily basis using historical data and forecas ng requirements beforehand

• Helped in Integra on of Sales and Marke ng

• Merging and taking care of Key accounts

• Analysing market and short selling key accounts their expected products in a mely manner

Chennai

Sep 2018 - Jan 2019 • Handling high profile Customers and heeding to their requests

• Crea ng proposals for Interested Customers

• Being the Intermediary between Customers and internal Data Team

• Managing the Research team to be er u lize the resources and increase produc vity

• Involved in Pre-Sales es ma on process for Customers to be er understand their viability and outook

Bangalore

Oct 2017 - Aug 2018 • Manpower and equipment planning

• Ini ated and empowered Staff ideas

• Careful guidance and Strict adherence to Opera ng Procedures

• Cemented Revenue leakage from Clu er and increased transparency in the process

• Managing Revenue documents and simplifying the

document processes

Bangalore

Apr 2017 - Oct 2017 • Organizing a top level management retreat to focus on future goals

• Helped in iden fying KPIs for improvement in Major Departments

• Analysing and studying baggage delivery mes to increase efficiency and save me

• Studied various methods of handling Cargo from domes c to interna onal and proposed various ini a ves to improve the overall handling procedures.

CREASAKTHI FOODS Customer Rela onship Manager

PIPECANDY Member Business Staff

AISATS Ramp Services Officer

AISATS Management Trainee

GOUTHAM

SHANMUGA SUNDARAM

CUSTOMER RELATIONSHIP MANAGER

No.7/4,Panchamukhi flats, 2nd street,

Race view colony, Guindy, Chennai,

600032

+91-893*******

adiun0@r.postjobfree.com

Chennai

Nov 2016 - Mar 2017 • Iden fying poten al routes and mings for faster delivery of goods

• Helping develop a new and improved Business proposal document

• Managing op mal efficiency while transferring cargo from the factory

EDUCATION

Singapore

2016

• Dis nc on graded Research paper on Taking advantage of Financial crisis

and their a er effects

• Mul -Cultural experience in handling teams and doing tasks

• Part of the debate team - deba ng on the impact of change and change management

• Leading a mul -cultural team to develop a mock marke ng ad for their target audience for an esteemed company Chennai

2015 • Fabrica on and design of a micro tab and studied its effect of a aerodynamic

load on a li ing surface

• Presented a paper on unstable aerodynamic medium

• Integral part in organizing Cultural Ac vi es (Milan and Techno-fest)

SKILLS

MICROSOFT OFFICE EXPERTISE DATA COLLECTION

BUSINESS DEVELOPMENT UNDERSTANDING DOCUMENT CONTROL CUSTOMER SERVICE EXECUTIVE MANAGEMENT SUPPORT

MICROSOFT WORD SCHEDULE MASTERY

CLIENT RELATIONS QUALITY CONTROL

FLEET DISPATCHING MICROSOFT POWERPOINT

EXPERT

CREASAKTHI FOODS Opera ons In Charge

UNIVERSITY OF

BIRMINGHAM

Master of Science

SRM UNIVERSITY Bachelor of Science

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