Vinod Kumar B Email: adiumu@r.postjobfree.com

Mobile: +91-638*******

Address: J3, NTC Colony,

Thyagaraya new street,

Poomarket

Coimbatore-641001

Objective:

To work for an organization, which provides a challenging and educative working environment where I can learn, apply my knowledge and leverage my skills for organizational and personal growth.

Job Profile1:

Working as Process Executive in Service Cisco Customer service.

Working in Customer Relationship Management (CRM) Tool

Creating Service Quote using Cisco Service Contract Center (CSCC) based on the data provided by the Customer.

Resolving customer queries by interacting with respective cross functional teams.

Maintaining customer’s database and providing Email & Live Chat support as well.

Completely handling end to end process Service Contract Management by using supported tools and application, applying discounts on the line items, making necessary changes as per customer request such as change of address, change of coverage dates, Discount and service level changes.

Handling Back Office and Front Office Escalation and Chat through IM.

On business requirement supporting other workgroups.

Worked in RNT tool to process customer.

Job Profile 2:

Working as Commercial/Credit Control Executive in DTDC Ltd.

Collecting channel and ledger statement from SAP fico and evaluating the collected amount through EXCEL using Vlookup

Preparing EXCEL reports according to channel wise using sum if or pivot and Sending through E-Mail.

Physical submission of Invoices to customers and get an acknowledgment by customer confirming receipt of invoices.

Follow up over the phone for payments.

Identify and resolve the customer queries in a timely manner through cross functional co-ordination. Rate or Customer agreement related queries. Non delivery or late delivery of consignments. Weight discrepancies. Shortages or Damages to consignment. PoD/other documentation related queries.

Follow up for payments by personal visits

Raise Invoice correction / credit note/ sales reversals/ bad debts requests internally and follow up for resolution of the same in a timely manner.

TDS Receivable credit monitoring and collection of certificates

Evaluate customer credit worthiness for supporting sales process

Implementation of Dunning / Payment Reminder letter Process for all defaulting accounts.

Implementing customer off –crediting process.

Customer outstanding Ledger review and reconciliation to be made and balance confirmation letters to be send to all the major accounts once in a quarter.

Collection performance downloaded from SAP and Reports send through E-mail.

Professional Summary:

CRM/BD with Infosys Bangalore from June 2014 to Jan 2017.

Worked as Commercial/Credit Control Executive in from 2017 to 2019 in DTDC Ltd

Educational Qualifications:

Bachelor of Science in Information Technology at Hindustan college of arts and science- 2013 Coimbatore

Skills:

Strong communication skills (written and verbal)

Quick thinking capability.

Applications and Tools Used:

Oracle 12

CSCC – Cisco Service contract Center

Status Tool

Customer Specifics

CRM

SAP Ficco

EXCEL

Responsibilities:

Receiving online chat and e-mail from customers and assisting with their issues regarding to the quote modifications and order details.

Resolving customer queries relating to their discount, price, various issues.

Documenting the priority tasks andescalating them to concerned department.

Communicating the process updates to team and make sure to follow them.

Training the new employees in the tech support division.

Trainings attended:

Training on “Effective Communication Skills”.

Training on “Writing effective English”.

Achievements:

Offered “Best employee of the month” twice in a year based upon the productivity, quality.

PERSONAL INFORMATION:

Languages known :English, Hindi, kannada, Tamil and Telugu

Date of Birth : Aug/7/1988

Marital status : Married

I here by solemnly declare that all the information stated above is true to the best of my knowledge.

Date : 27.09.2019 Signature

Place:COIMBATORE (Vinod Kumar B)

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