AUTOMOTIVE MANAGEMENT PROFESSIONAL
Accomplished Automotive Management Professional with over twenty years of experience in all aspects of the car dealership. Excellent at supervising employees in all departments by applying: critical thinking, time management, and training skills. Experienced and successful: needs no handholding. Utilizes a professional, hands-on approach with employees to increase automotive sales revenues, productivity and budgeting.
•General Sales Manager
•Special Finance Director
•Parts & Service Director
Automotive System Skills
•Reynolds & Reynolds
•Efficiently and ethically communicates with employees when issues arise.
•Objectively listens to all sides in cases of employee conflict.
•Invites full Human Resources involvement when necessary.
•Honest and clear dealings with all customers.
•Promotes follow-up between staff and customer’s in both sales and service.
•Advocate for cross training for all employees.
•Encourages situational training on a regular basis.
•Promotes regular training on product details.
•Keeps up to date with all manufacturer training programs and certifications.
General Manager/Pre-Owned Director November 2017-PRESENT
Permian Basin Area FORD & TOYOTA West Texas
•TOYOTA CERTIFIED MANAGEMENT
•Recruited to turnaround a struggling automotive dealership.
•Increased sales (37%) and market share dramatically. Avg. $3960.00 On New Toyota's,
•CSI 98.7 New Toyota Sales & 96.8% CSI Service, 100% Email Capture, 77% Email response.
•Rescued dealership from rolling 12-month bottom of district (1st time in over 45 months).
•Dealer was on the verge of losing Toyota point.
General Manager/Pre-Owned Director October 2016-October 2017
Name withheld due to Confidentiality agreement
Import and Domestic Dealership DFW, Texas
•2250 Retailed Sold & $9,421,214.00 in True Gross, $4187.00 Gross Avg. 4.87% Avg.
•Turn Ratio New & 4.95% Used with Gross...
•Tier 1 Import dealership & 1 Domestic dealership... 157% YOY 98.7% CSI...
General Manager March 2016 – October 2016
Regional Automotive Group – Honda West Texas, USA
•Increased sales 168.4% in first month. Setting the all-time record for cars sold by that dealership in a month.
•Raised grosses over $900 a copy.
•Increased leases by 74%, maintenance agreements by 86%, and extended warranties by 76%.
General Manager/ Pre-owned Director Jan. 2013 – March 2016
Regional Auto Group Houston, TX
•Assisted with closing difficult sales.
•Did daily inventory check and reported inventory and needs based on current circumstances.
•Responsible for meeting monthly sales goals.
General Manager / Finance & Special Finance Director June 2009 – Dec. 2012
Houston Imports – KIA Hyundai Houston, TX
•Averaged $4000 a copy on KIA & Hyundai products.
•Increased sales by over 700%.
•Arranged financing for credit challenged customers.
General Manager / Pre-owned Director June 2008 – June 2009
Back-up Finance Manager
Millennium Audi/ Jaguar Houston, TX
•Assessed customer needs and assisted sales team in finding the correct vehicle for customers.
•Held regular team meetings to assess and increase sales.
•Supervised a sales team of twenty-five.
General Manager / General Sales Manager Dec. 2002 – June 2008
National Automotive Group Dallas/ Ft. Worth/ Houston, TX
Chevy, Ford, Toyota, KIA, Mazda, Mitsubishi, Nissan, Honda
•Trained, motivated and mentored all staff
•Determined staffing and scheduling requirements
•Develope strong relations with customers, vendors on behalf of organization
•Determine pay plans and assist on payroll
•Track sales performance and manage an operating budget for 250+ teammates
VP of Operations/Regional Vice President/General Manager October 1995-November 2002
Oakwood Homes Inc. TX., OK., LA., NM.
•#2 Region Nationwide out of 6 Regions.
•Oversee 50+ Sales Centers.
•Built a strong team... Only GM in Oakwood’s 53 year history to run 3 stand alone sales centers & # 1 Factory Certified Homes Center (2 in Killeen TX., 1 San Antonio TX.).
•Fortune 500 Company at the time...
US ARMY / E-5 Non-Commissioned Officer / Honorable Discharge / 1988 -1992
Involved in Operation Desert Shield, Operation Desert Storm, Operation Task Freedom, Operation Urgent Fury, and Operation Just Cause. Served as Body Guard for US President, Vice President, Secretary of Defense, and Secretary of State. Commendations include: Army Commendation Medal of Valor, Army Achievement Medal, National Defense Service Medal, Armed Forces Expeditionary Medal, Southwest Asia Service Medal and Good Conduct Medal.
University of Texas / Austin, TX / BS – Business Management/Sales and Marketing / Graduated 1994