Engineer Sales
Resume:
CLIFTON TAYLOR
**** ****** **** ***** *******, Texas 75052
************@*****.***
linkedin.com/in/clifton-taylor/
SUMMARY
An innovative and resourceful technical support engineer with broad experience globally in product knowledge, sales, marketing, account management, client/vendor relations, end user support, training and mentoring, troubleshooting, implementations, and configurations. Demonstrated abilities include product development, telecommunications, systems management, project management, and installations. Displays exceptional problem-solving and organizational skills to increase profitability, provide outstanding customer service, and ensure seamless operations. A highly motivated, personable, and dynamic leader who enables a company to generate team-oriented and competitive environments and meet and exceed goals. TECHNICAL SKILLS
Products: IP Terminal Adapters, Samsung OfficeServ 100, 500, 7000 Series, Ubigate 4000 Series, Cisco/Linksys ATA 4102, Teltone line simulator, NEC NEAX 2400, Electra Professional Electra Elite, CallCenterWorx, Global Navigator, Abacus Bulk Call Generator, Adtran/Netvanta Data Switches/Routers, Allworx 6x/48x/6x12, Connect 320. 324, 530, 536, 731 servers, Polycom, Konftel, X-lite, RTX, SNOM, SIP Print, Call Sweet, HP Data Switches/Routers Applications: Wireshark, Unified Communications, Soft switch, VPN Networking, Client/Server, Media Gateways, Remedy, MetaSolv, Firewalls/Security, Switching/Routing, MS Office Suit Services: IP Telephony, IP Networking, IP-PBX, GUI/TUI interfaces, Wireless, e911, Contact Centers, Managed Services, Hosted, PMS, MPLS, VoIP, SIP Trunks/Station/Peering, ISDN PRI/BRI, Voice/Data Solutions: Call Recorders, Workforce Management, IP Video Conference, Video Phone, IVR /ACD, Soft Phone, Presence Awareness Protocols: DHCP, DNS, TCP/IP, UDP/RTP, FTP, CTI, NAT, TDM EXPERIENCE
VERIZON, Dallas, Texas
Cutover Technician II; NAC Voice; (National Activation Center) August 13, 2018 to July 31, 2020
● Responsible for handling all aspects of installations and cut overs of service for small to midsize markets.
● Performs moderately complex functions related to voice cuts.
● Tests and troubleshoots for moderately complex ds1s.
● Performs moderately complex functions related to data.
● Performs end to end translations for lines and trunks in 5E, DMS, Broadworks or Sonus
● Performs and understands all DACS mapping in TA5000, Alcatel, Titan, and Navigator, this includes ds0 and ds1.
● Manages VOIP install, this includes Sonus translations, Broadworks navigation and router troubleshooting.
● Performs router configurations on Dedicated Internet Access (DIA) and VOIP products.
● Completes pre-testing and field testing on all products in assigned market.
● Able to WOT/PTD a SIP order with field technician. WINDSTREAM/PAETEC, Richardson, Texas
Technical Support Engineer, April 2010- Feb 2018
● Provided telephone support and certification training of telephone, routers, and data switching to technical/non-technical end users, business partners, and field technicians.
● Directed professional services designing, architecting, and implementing on-site solutions.
● Oversaw real-time and after-hour on-call support from virtual office and home office.
● Performed system integration testing of third party solutions of strategic partners.
● Assisted in configuration and deployment of converged solutions into customer’s network infrastructure. Clifton Taylor, Page 2
● Managed mission critical customer issues and maintained ownership until resolved.
● Conducted interoperability testing and completion for major SIP/VoIP service providers.
● Supported integrating telephony and data networks.
● Functioned as technical instructor and mentor of technical certifications courses.
● Acquired and coordinated team of resources from other groups to solve problems. SAMSUNG TELECOMMUNICATIONS, Richardson, Texas
Senior Product Development Engineer, March 2003- March 2010
● Served as lead developer for emerging, IP switching platforms, and applications for SMB/enterprise marketplace.
● Communicated complex technical issues with non-technical personnel.
● Supported channel sales efforts as subject matter expert for sales to large accounts including reviewing RFPs, bid specs, and SOW documents.
● Developed documentation and course material for online training to support product line.
● Created specifications for future products including VoIP and SIP applications.
● Established and maintained value-added relationships with multiple strategic partners.
● Provided strategic product recommendations to senior management.
● Maintained product line generating $30,000,000 in annual revenue.
● Managed all aspects of multiple projects simultaneously through complete lifecycle. ADDITIONAL EXPERIENCE
RANGER AMERICAN, Dallas, Texas, Customer Service Representative, September 2001- March 2003. Produced sales while performing at 70% closure rate. Maintained monthly quota. Demonstrated value/benefits of monitored security system to home owners. Oversaw prospect and canvass territory to generate sales opportunities. NEC AMERICA, INC., Irving, Texas, Product Manager, April 1996 –May 2001. Managed product lifecycle of ACD/IVR call center products and applications for fortune 500 customers in hospitality, education, financing, and healthcare vertical markets. Supervised 1,000 agent network ACD call center monitoring solutions generating $4,000,000 plus in annual revenue. Led cross-functional project team on product development and delivery efforts. Directed new business relationships and strategic partnerships. Conducted market analysis and research and tracked market trends/competitive products. Oversaw writing white papers and business and marketing plans. Served as key role in introducing effective sales promotions to improve on sales revenue. Sr. Product Development Engineer, February 1984- April 1996 . Provided technical support to engineer staff in resolving customer problems. Reviewed documentation for technical accuracy and completeness. Prepared and developed preliminary specifications for new products/features. Functioned as instructor of technical training courses for field technicians. Traveled to customer sites to assist with installation of equipment.
EDUCATION
ARKANSAS COLLEGE OF TECHNOLOGY, Little Rock, Arkansas Degree in Electronics, Minor in Bio-Medical Technology, 1981 DALLAS BAPTIST UNIVERSITY, Dallas Texas; Continuing Education, 1991-1992 CERTIFICATIONS
OfficeServ 100/500/7000, 2005 Microsoft Office/Outlook/Project 98, 2007 Networking Essentials, 2007 IP UMS, 2012 Ubigate 4000 Series Routers/Switches, 2011 Allworx, 2012 Adtran/Netvanta, 2014
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