Engineer Manager

Bruce A. Gardner

***** ******* ***** ******, ***** 75035

H 214-***-**** C 214-***-**** ***********@*****.***

SUMMARY

A results-oriented and disciplined Information Technology Engineer with comprehensive expertise in the following areas of basic RF Engineering skills including familiarity with 3G/4G/5G radios/antenna systems.:

Help Desk Operations Systems Analysis and Engineering Network Administration

Database Management Voice Network Services Hardware/Software Migrations

Data Application Services Switches Digital Signal Processing Originations Installations

I am looking for a position as a Senior Implementation Engineer to work as part of a team to resolve customer technical issues and ensure product stability and usability. Design and deployment of LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, power plants, HFCs, and other networking hardware

Experience

Ribbon Communications, Plano, Texas

Senior Technical Support Eng., 04/2019 – 06/2020

Responsibilities are to provide TAC technical support for Ribbon’s T7000, T7100 and T6000 products as well as providing TAC Technical Support Consulting and Technical Management of new products and SW releases to ensure that promised features are delivered with expected performance. Help with statewide rollout of their 3G and 4G wireless network and VOIP/MGCP network. I was also responsible for the setup and configuration of Cisco SIP 7940 phones and 7960 Call Manager series, while training GCI’s SME engineers.

Worked on GCI’s network management systems to isolate, troubleshoot, and clear multiple SONET/DWDM alarms

on core transport network equipment. Troubleshoot issues that may arise during execution of projects and installation of Cradlepoint solutions to unlock the power of LTE and 5G to wirelessly connected, fixed and temporary sites.

Provide technical field services support, provide technical field presentation and training, as well as providing technical support via telephone, remote access, web interface or at the customer site. Knowledge of software upgrades procedures, MOPS, Tier 2 and/or 3 escalations and trouble ticketing generations.

Experience

Samsung, Plano, Texas

RAN Support Eng., 05/2018 – 11/2018

Assist with onsite and remote commissioning of CDMA/LTE RAN equipment. Provide guidance to customers on integrating, commissioning and providing onsite support during network cross over for new markets. Support Field Engineers with parameters changes and clearing alarms. Conduct moderately complex and detailed engineering, analytical, functional and mathematical simulation analysis for the Commissioning team. Perform test verification and failure resolution on a variety of products. Provide timely feedback on process/procedural improvements and operational inefficiencies. Complete tasks required to maintain service levels and availability of all site features and functions. Act as the customer interface and gather technical requirements. Use Wireless Network and Mobile Interworking (Core, BSC, RAN, or IP) network elements. Gather and analyze data from multiple sources. Prepare spreadsheets, charts, graphs and tables of information. Plan and prioritize multiple work assignments.

Experience

Sonus, Richardson, Texas

Lead TAC Support Eng., 08/2017 – 12/2017

I’m responsible for providing 2nd and 3rd Level technical support within Sonus T7000 Support Group via phone, email, web and remote access to customer sites by way of Cisco Unified Contact Center (UCC/IPCC) and other Cisco Call Center applications. This position requires me to diagnose, investigate and repair Sonus T7000 Customer-impacting network issues. Provide technical guidance and advice to other technicians/engineers who are troubleshooting problems daily. I would utilize my troubleshooting experience using Wireshark, or other protocol analyzer as a Lead Engineer. I am required to address any and all open customer effected issues that have been assigned to me. As well as verifying the stability of Sonus’s T7000 Customers networks.

Experience

T-Mobile Frisco, Texas

Network Ops Ctr Engineer II, 04/2017 – 08/2017

I’m responsible for providing 1st and 2nd Level technical support within the T-Mobile NOC Retail Support Group. This position requires me to diagnose and investigation Retail Stores WiFi and TMO Core Network of customer-impacting network issues, provide technical guidance and advise to lower level technicians/engineers who were troubleshooting technical issues. I would utilize my troubleshooting experience using Wireshark, or other protocol analyzer as a Lead Engineer. On a daily basis, I am required to produce NOC Retail reports verifying the stability of TMO Retail Stores WiFi and Cradle Point Network.

Experience

Neiman Marcus Irving, TX

Senior VOIP Project Engineer, 12/2016 –02/2017

This position required me to work in conjunction with Building Engineer, Operation Manager, and Project Manager.

I am responsible for working on the VoIP refresh project at multiple Neiman Marcus locations across the country. I am currently replacing Avaya telephony equipment with Fuse (IP Cloud base phone system). I am required to travel out to the different locations and review and verify Bill of Material and place orders for replacing the current equipment with the new equipment per the previous site survey and design docs. Place orders for network equipment that is to be racked, stacked and Installed in place of the outdated equipment being replaced. Define cable requirements, create cable running lists, and order all applicable cables.

Order all spares required based on sparing plan or directed by capacity management. This position required me to travel up to 75% of the time.

Experience

Dimension Data,

Network Site Survey Engineer II, 10/2016 – 12/2016

This position required me to work in conjunction with Building Engineer, Operation Manager, and Project Manager.

I am responsible for performing a site survey of the buildings WiFi signaling and to generate heat maps so as to identifying the WLC access points and their physical locations on the floor. This was performed by way of use of the EKahaua Site Survey tool. I was also responsible for performing site migration by installing new Cisco routes/switches and (3850) access points. This position required a road warrior it was 100% travel.

Experience

T-Mobile Frisco, Texas

Network Ops Ctr Engineer II, 06/2014 – 08/2016

I currently provide 1st Level technical support within the T-Mobile NOC Retail Support Group. This position requires me to diagnose and investigation Retail Stores WiFi and TMO Core Network of customer-impacting network issues, provide technical guidance and advise to technicians/engineers who are troubleshooting. Daily, I am required to produce NOC Retail reports verifying the stability of TMO Retail Stores WiFi and Cradle Point Network. Generate heat maps to identifying the WLC access points and their physical locations. As a Lead Engineer, I man a 4-man crew that is responsible supporting over 8,000 pulse access points and cradle point backup devices. Create and respond to work orders and trouble tickets by either conducting restoration efforts or escalation of trouble tickets with third party vendors and tier organizations within T-Mobile. Also, provide recommendations to improve the customer experience or ease of operation long-term. The required support is performed over a wide array of platforms in the Network including, but not limited to Home Location Register (HLR), Cisco Wireless LAN Controller (Cisco WLC), Cisco Prime, Message Sequence Chart (MSC), Base Station Controller (BSC), Radio Network Controller (RNC), Base Transceiver Station (BTS), Operation Support Systems (OSS), Voice Messaging System (VMS), LCS, ATM, IP, GPRS, WAP, Service Management System (SMS), Multimedia Messaging Service (MMS), Service Delivery Gateway (SDG), Identity Access Management (IAM), On Device Provisioning (ODP), Harmony, Wireless Internet Portal (WIP). This position is the primary interface between T-Mobile Engineers and our Vendors.

Experience

PEGBandwidth The Colony, Texas

Implementation Engineers, 06/2013 – 06/2014

My responsibilities were to provide technical direction to ensure necessary alignment across multiple focus areas both internal and external to deliver services in a timely manner. Working with several engineering departments (Planning, Project Management, and Design Engineering) to ensure the project stayed on schedule and within budget. I headed and completed a project to increase the bandwidth of more than 80 cell sites and 188 spans of fiber from Dallas, TX to Jackson, MS.

My responsibilities were also to provision various network devices, configuring and troubleshooting the network that supports connectivity to customer NID's, producing detailed implementation instructions or carrying out required changes to complete tasks/projects, troubleshooting failed SLAs, and validating changes/improvements as required.

The Network Engineer is required to update/maintain all documentation requested by management and will be tasked with improving such documentation as required.

I have experience with circuit provisioning, maintenance and testing of Ekinops DWDM, Ethernet and SONET based services including the installation of telecommunication equipment, testing, turn up, physical outside plant network in a given geographic area, including metro and long-haul fibers. Comprehensive knowledge in provisioning VLANs and IP's on Layer 2 switches and Layer 3 routers and be able to identify and properly configure across multifaceted network devices. Working knowledge in Telecom Network topics: OSI Layers, Ethernet, IP, MPLS, spanning tree, networking, routers, Layer 2 switches, and routers. I have a broad knowledge of engineering standards, serial and interoffice circuits, and network equipment. A working knowledge of Ethernet Basic Principles, Metro Ethernet Standards service types: E-Line, E-LAN topologies.

Experience

Verizon Richardson, Texas

Tier 1/ Tier2 Implementation Engineer, 06/2012 – 06/2013

Perform routed/switched network design activity for USPS (United States Postal Service) and DOI (Department of Interior). Work directly with field technicians to install and configure various Cisco routers 7705, 7200, and 7210 at the customer sites. Responsible for inputting and updating Engineering Databases via ICON and/or Venue to reflect new builds, adds, and decommissions.

Provide general guidance to cross functional teams as it pertains to Network projects, systems, and process.

Ensure that work meets all applicable engineering, financial, planning, and operational standards.

Review and verify Bill of Material and place orders for network equipment that is to be racked, stacked and Installed.

Define cable requirements, create cable running lists, and order all applicable cables. Order all spares required based on sparing plan or directed by capacity management.

Manage, input, and update central Network Inventory Database (i.e. ICON, Nautilus, CoFEE) to reflect new builds, adds, and decommissions.

Resolve a wide array of engineering issues in coordination with other internal/external organizations.

Maintain higher level privileges and access to system applications that are required to manipulate the engineering data. Perform all OSI Network Model Layer 1 & 2 activities for Managed Services installations, upgrades, maintenance work, and change of management orders. Configuration of on-site CPE’s which ranges from Modems, Routers, Switches, Digi Terminal Servers.

Validation and verification of Out-of-Band (OOB) access for all Managed Service installations. As well as validation and verification of in-band access either from PE router or CMDS Domain. Successfully transfer of communication to sites that either completed or failed to applicable Network Implementation Team Member. Complete the logical configuration of the customer’s network per the network design.

Experience

T-Mobile Frisco, Texas

AAV Network Operations Engineer II, 12/2010 – 06/2013

My duties involve hosting and controlling scheduled Maintenance Window working bridges which consist of performing active RFC2544 (L2) Testing and Verification tests that T-Mobile will use to address both Layer 2 & 3 flows. The tests cover basic connectivity, routing, throughput, loss, jitter and delay in real time.

I am also responsible for performing verification, validation and configuration of HSPA Hybrid Nodes. On a day to day base I perform provisioning of over 125 – 200 HSPA Hybrid sites. I am also responsible for validation and configuration of segments via Granite Xing and T-Mobile (Homer) ticketing system. Responsible for overall night time coordination of personnel required to perform assigned and scheduled work. Tasks include, but are not limited to the following: IWOS (Integrated Work Order System) ticket management, Open Trout Tickets with OSS (Operational Support System), CTS (Centralized Ticketing System) ticket management, AOTS (AT&T One Ticketing System) change control/MOP management, MPC (Mobility Provisioning Center) interface, OEM (Original Equipment Manufacturer) vendor management, drive test vendor management and hosting other calls. The ability to effectively communicate between cross functional groups. Ensuring post rehome issues are accurately identified, and appropriate follow up actions are taken, with tools such as KPI’s (Key Process Indicators) and/or trouble tickets opened with the MNRC (Mobility Network Reliability Center) or other responsible groups, are properly are assigned and tracked.

Tel West Network Services Austin, Texas

Sr. Network Support Engineer, 08/2009 – 12/2010

My responsibilities were to provide a high level of technical support via remote operational support of telephony-related technology of Tel West customers from the NOC contact center. I am also responsible for taking the lead on critical projects which involve VOIP Network implementation along with setup and configuration of various telephony protocols. In addition to troubleshooting difficult or complex customer telephony problems using my vast telephony knowledge, tools and resources by coordinating vendors and appropriate IT resources in the problem resolution process.

Verizon, Richardson, Texas

VOIP Integration Testing 09/2008 – 07/2009

My responsibilities are to provide support and assistance on a critical project which involves VOIP Integration QA testing of IASA CLI Converter provisioning tool using TCL and expect. Perform various QA test by executing test scripts and scenarios as well as validating the test results until 100% completion. My knowledge of knowing various call Flows and experience in testing SIP and/or Skinny and/or IMS protocols as well as IP subnetting and fundamentals of routing.

I have experienced with the following applications TCP/IP, OSPF, MPLS, BGP, as well as and other data protocols. Along with experience and knowledge of network analyzers and the ability to debug and captured call traces. A long with in-depth knowledge of testing strategies, approaches, and troubleshooting processes.

ONE SOURCE COMMUNICATIONS, Dallas, Texas

Telecom Consultant Services / Technical Support Engineer 04/2006-09/2008

My responsibilities are to provide technical support for T7000 and T6000 products as well as provide Technical Consulting and Project Management for GCI’s new state-wide rollout of their VOIP/MGCP network. Also, my responsible were setup and configuration of Cisco SIP phones 7940 series, train GCI’s SMG engineers. I also worked on GCI’s network management systems to isolate, troubleshoot, and clear multiple SONET/DWDM alarms on core transport network equipment. Responsible for working on legacy systems, made up of multiple equipment types on multiple platforms to clear alarms from the network and ancillary systems that support GCI network. Coordinate and link computer systems within an organization to increase compatibility and functionality to share information. Recommend changes to improve systems and configuration, as well as determine hardware or software requirements related to such changes. Maintain network security. Analyze, develop and implement short-term and long-range automation improvement plans Provide Independent telecommunications Consultant Services and Technical Support to GCI Communications

Tekelec, Plano, Texas

Technical Support Engineer IV, 07/2004-04/2006

I provided second-level support by diagnosing and repairing customer’s network-related problems in switching, routing, translations, configurations, and database issues. I performed technical support for T7000 and T6000 support groups through Oracle ticketing system. On several occasions, I would travel to customer sites to facilitate new system turn-ups and training. Executed daily switch health checks to maintain proactive approach. Managed and performed routine back-ups, reports, upgrades, patches and FTP server file administration. Provided configuration setup recommendation and assist with database AMC while performing basic troubleshooting involving TDM and/or IP protocols.

Tekelec, Plano, Texas

Technical Support Engineer IV, 07/2004-04/2006

Completed critical switch turn-up to generate $500,000 in revenue.

Provided troubleshooting on GR303, PRI, DID, CAS, FGD, VoIP, and SS7 trunks.

Facilitated in-service upgrades.

Worked closely with development to improve interconnectivity and resolve carrier issues.

Provided provisioning of circuits.

Handled data input of switch database.

Worked on configurations of network nodes.

Obtained customer acceptance and provided Test Plan and testing.

TEST TOOL EXPERIENCE

Experienced in using all types of test tools, such as the Agilent N2X Router Tester, Agilent VQT, Inet, Torbo7, HP’s Protocol Analyzer, Wire Shark Network Analyzer/Sniffer, and Ethereal. JDSU 4000, 8000 to perform OTDR’s as well as FOC, CD, AP, and PMD Testing

CERTIFICATION

Certified Telecommunications Switch Routing Engineer

Certified Installation and Maintenance, DSC 600/600E, STP, Nortel DMS 250

Certified Installation and Maintenance, NEC IVS2000, NEC 2400

Certified Installation and Maintenance, Taqua T7000/T6000

Working on CCNA and CCIE Certification

PROFESSIONAL DEVELOPMENT

DEVRY INSTITUTE OF TECHNOLOGY, Irving Texas

Electrical Engineering Technology, Associate Degree, EE

DEVRY UNIVERSITY, Irving Texas Bachelor’s Degree, EE

ADDITIONAL EXPERIENCE

Laboratory Operations Engineer III, 07/1994-10/1996. Where I managed operations, administration, maintenance, and provisioning on cellular switches, AT&T/Lucent 5ESS, and Ericsson’s Electronic Worldwide Digital Switch. My switching operational experience covers several Class 5 switches, ranging from the DEX 600/600E, AT&T/Lucent 5ESS and the Nortel DMS 250/500 products. Transport experience on OC48, OC192, DWDM platforms. Turning up new Towers and/or 4G Networks. Upgrading SONET rings to a DWDM/Ethernet system. Perform FOC on Dark Fiber Characterization, Install, Turn-up and Test Services Needing Ethernet Backhaul Testing or Standard BER Testing.

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