Support Engineer

NAVDEEP SINGH SAINI

Phone: 669-***-**** Email: *********@*****.***

Green Card Holder

**** ******* **, *** ****, CA – 95148

SUMMARY OF QUALIFICATIONS

• Having 8+ years of professional experience in System Administration, QA Testing, and IT experience in multiplatform VMware ESX/ESXi, Linux, UNIX, Mac & Windows with hands-on expertise in networking and system integration.

• Superior Testing, Bug fixing, troubleshooting, technical support abilities with migrations network connectivity.

• Performed H/W and S/W testing on Google’s transfer appliance project.

• Accomplished systems administrator managing server infrastructures and data-center operations across multiple platforms (Linux, Windows).

• Provides in depth technical expertise in IAM technologies with a primary focus on Active Directory and Group Policy.

• Strong knowledge and extensive experience in data center migration projects.

• Expertise in planning, designing, analysis, testing & creating technical documentation.

• Expertise in installation, configuration and administration of Windows and VMWARE servers on different platforms.

• Successfully Installed vSphere 6.0 for testing in non-production environment and participated migrating 6.0 to 6.5.

• Good Experience in creating port groups, VLAN networking and NIC teaming on VMware ESX 5.x/4.x and vCenter environment

• Responsible for L2 & L3 support for all Server related issues. Operation and maintenance of Windows, VMware ESXi, Backup, Network.

• Expertise in Volume management, Disk Management using LVM and software RAID solutions.

• Expertise in various testing methods like: - Functional & Non-functional

• Vast Experience in Ticketing Tools like BMC Remedy, Service Exchange, Buganizer etc.

• Excellent Experience in System encryption on Windows, Mac, Linux, CentOS & Transfer appliance.

• Managed Patches, Upgrades and Licensed Products for System software on all OS.

• Working Knowledge on DevOps Tool: - Git, GitHub, Jenkin, Ansible, Docker & GCP

• Experience of working with 24X7 in Production and On-Call Environments.

• Develop exceptional relationships with co-workers, management and end users. AREA OF EXPERTISE

Ø System Security, Backup and Recovery

Ø Server Administration and Repair

Ø Mixed-Platform Environments

Ø Technical Infrastructure (LAN/WAN/VPN/NOC)

Ø Google Cloud Platform

Ø VMWare and Network Administration

Ø Programming and Scripting

Ø Laptop, Workstation Installation/Configuration

Ø Open-Source Tools

Ø User Training and Support

SKILLS

Languages: Python, Bash, Java, HTML, Android, Networking Platforms: Windows, Mac, Linux/ Unix, Centos, Windows Server, Linux server, DOS, VMware ESX/ESXi, Hadoop, KVM, Transfer Appliance, Android Eclipse.

Technical Skills: GCP, QA Tester, System Admin, Workflow Planning, Systems Installation, Updates

& Management Patches, Troubleshooting, Database Design, H/w & Pc Assemble Networking: Ethernet 802.3, TCP/IP, DHCP, DNS, DSL/Cable, hubs, switches, routers, cabling, SMTP, VPN, VLAN, RIP, Ethernet 802.11, LAN/WAN, Lab Management. Server Hardware: HP Rack servers & HP Blades, Cisco UCS Blades, Dell Power Edge server Anti-virus: Symantec, McAfee & Trend Micro

EDUCATION

LOVELY PROFESSIONAL UNIVERSITY (Equivalent to US master degree) Jalandhar, India Master of Business Administration in HR, IT December 2013 - August 2016 PUNJAB TECHNICAL UNIVERSITY (Equivalent to US Bachelor degree) Jalandhar, India Bachelor of Technology, Computer Science and Engineering July 2008 - May 2012 EXPERIENCE

GOOGLE Sunnyvale, USA

Sr. QA Tester / Sr. System Administrator Dec 2018 – Present

• Validate functionality, quality and performance metrics and geo-expansion for Google Transfer Appliance.

• Installed and configured VMware ESXi servers 6.0/6.5, created virtual machines on different ESXi Servers for the Dev, Support and QA. Designed standard templates to deploy virtual machines.

• pat on the back for Configuring the VPC-SC perimeter in GCP with all required API Services so that the Transfer Appliance Rehydrator works with VPC-SC and Created the Support Documentation for the Support team.

• Experience in configuring the DHCP, TCP/IP of the network devices.

• Helping the Support team in creating a Knowledge base of new features, error prone areas of Transfer Appliance so that it would be easier for support/customer to refer.

• Responsible for testing the Transfer Appliance and Helped Achieve the Product’s successful launch from Alpha to General Availability in Multiple geographical regions such as USA, EU and Canada.

• Worked on virtualization tools like KVM and VMware to Managing, Accessing and configuring all machine.

• Experience in Capturing data using Various Utility: - Windows, Linux, NFS Mount, NFS Share

• Experience at the IaaS layer with Provisioning of resources in GCP such as Compute Engine, Cloud Storage, Kubernetes, Monitoring, VPC-SC, Deployment Manager and IAM management.

• Great Experience in using Python, shell and BASH scripting to Automate the Manual tasks.

• Conduct post-release / post-implementation testing, Report bugs and errors to development teams.

• Validate fixed bugs and open any feature requests for better user interface experience.

• Work with cross-functional teams to ensure quality throughout the software development lifecycle.

• Experience in defining Test strategy, developing Test plans and creating different Test efforts for different Software Builds.

• Responsible in Designing and Implementing the Python REST API and API to automate the Transfer Appliance software testing end-to-end using various web Frameworks.

• Deep Experience in performance testing of TA using the 10Gb SFP+ switch and Copper Switches(10G,1G).

• Configured JUMBO Frames on various Network switches with different MTU values so that the TA Setting of JUMBO Frames is working well.

• Capture large datasets by using the Capture Utility software, ingest the captured data to Google cloud by using

‘gsutil-tool’ and perform rehydration.

• Experience in configuring and troubleshooting docker container states, Docker daemon, docker client, docker container networking such as container network communications, exposing container ports, automated port assignment.

• Familiar with writing basic Ansible playbooks to perform regular configuration tasks on Linux servers.

• Build a Transfer Appliance test lab by considering the parameters like storage, network connectivity etc.

• Strong focus on Inventory Management, maintenance renewal scheduling and prioritizing equipment re- greening within procurement budget constraints

• Manage procurement of data center/ lab hardware/software/maintenance for Google labs & Equinox.

• Assist with infrastructure configurations that reproduce customer environments for the purpose of replicating customers’ technical issues.

• Cross-support of other global labs during times when local admins are not on shift.

• Responsible for break/fix/maintenance of servers, Laptops, workstations, storage, switches and applications, including Windows, Linux, DNS, DHCP, NFS, etc.

HCL TECHNOLOGIES Sunnyvale, USA

Sr. System Administrator, IT Support Engineer March 2018 – Dec 2018

• Expertise in Installation, Configuration, troubleshoot Laptop & PC OS.

• Manage Tier 1-3 support tickets for 20000+ users and follow proper escalation paths.

• Great Experience in Ticketing Tools like Remedy, Service Exchange.

• Provide technical support, troubleshooting, repair and diagnosing hardware and software problems.

• Worked on Active directory and group policies on multiple domain controller’s environment

• Managed and worked on HCL & Equinox Physical Data Center & Labs.

• Supported 400+ Servers located in North American locations.

• Managed weekly Tape backups for the datacenter.

• Labeling and inventory control of lab equipment.

• Provided 24 x 7 Support for the steady environment

• Experience in Install and configure VOIP Cisco phones

• Experience in Hard Disk encryption on all OS: - Windows and Mac laptops

• Worked on Microsoft Office 365, Azure, Active directory, Intune, SharePoint, OneDrive, Outlook.

• Worked on Various Enterprise Antivirus Software (Symantec, McAfee).

• Migrated servers from Windows 2003 to Windows 2008 R2 and Windows 2012 R2.

• Experience in Network configuration for Cisco, ATT, Dell routers and switches devices

• Networking: Patch cables to Cisco, Dell switches, troubleshoot LAN and Wireless issues

• Video conference support for all types of meetings including company All Hands meetings.

• Resolve Office 365 issues via cloud administrator level access, Outlook, Word, Excel, Visio.

• Strong expertise in Windows (7, 8 & 10), Mac OS, Linux including configuration and troubleshooting.

• Designed and implemented various Disaster recovery and High availability measures for the infrastructure

• Manage, schedule, coordinate and control test lab computers, configurations, build (code) deliveries in a controlled integrated test environment. This includes hardware/software for PC’s, Mac, mobile devices (iPad / Android) and associated hardware (cameras, measuring equipment, printer). PARAS TECHNOLOGIES India

Sr. Systems Administrator, IT Support Engineer Jan 2013 – Dec 2017

• Assemble, configure, troubleshoot, and/or repair of computers (desktop, towers, and laptops).

• Performance monitoring, troubleshooting, and tuning for all end-user systems

• Worked on Cisco equipment and operating systems.

• Managing Citrix Infrastructure Solutions, design & implementations of Citrix XenApp.

• Worked on Microsoft Active Directory, Intune, Azure, DNS services, and BitLocker encryption.

• Expertise in Data Cabling, network testing, routing and VLAN administration.

• Diagnose hardware and software problems, and replace defective components.

• Installed and configured protocols like TCP/IP and Internet protocols on WAN network.

• Experienced in installing, configuring and troubleshooting switches and LAN, WAN, Server equipment.

• Experience administering and troubleshooting Microsoft Exchange 2010/2013 and Office 365

• Configuration and testing of Multicast for both IPv4 and IPv6 routing in Data Center Environment.

• Maintain network and computer system security and ensure that all systems are operating correctly.

• Solve problems when a user or an automated monitoring system informs them that a problem exists.

• Migrated servers such as File servers, Applications servers, Web servers and Database servers to new OS.

• Provide support for all desktop infrastructure related issues, research, and develop new technology, and create tools to support desktop client services

Jandec corp. pvt. Ltd. India

QA Tester and Systems Administrator May 2012 – Dec 2012

● Expert in debugging android and iOS device issues.

● Experience working with or managing mobile or hardware Test Lab.

● Ability to setup and initialize phone workflow to get them to the ADB enabled mode.

● Experience in using various flash software to install custom builds.

● Strong Knowledge of Android SDK, different versions of Android and IOS, and how to deal with different screen sizes.

● Proficient in troubleshooting phones and devices including how to factory reset phones from different manufacturers.

● Expert knowledge of how a PC communicates with ADB for android.

● Estimate, prioritize, plan and coordinate testing activities

● Track quality assurance metrics, like defect densities and open defect counts

● Install, configure, maintain, troubleshoot PC's, servers, and network equipment.

● Research new technology, and implement it or recommend its implementation.

● Create logs to document testing phases and defects, Report bugs and errors to development teams.

● Work with cross-functional teams to ensure quality throughout the software development lifecycle

● Responsible for e-mail system and Internet Information Server, meeting employee and customer needs 24/7. CERTIFICATIONS

• Complete Python Boot camp: From Zero to Hero in Python

• The Python Bible™ Everything You Need to Program in Python

• CISCO Certified Network Associate (CCNA)

ACHIEVEMENTS

• Awarded BEST PROJECT “Online Shopping” in Java”

• Scored 1st position in TECHNO-MANIA 2011during KAIZEN Cultch Fest 2011.

• Best Employee of the year in 2015,2016,2017.

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