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Medical Program Manager

Carlsbad, CA
$75,000 annual
December 21, 2020

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Susan Webster

Carlsbad, CA ***** 760-***-**** LinkedIn

Wellness Program Consultant

Dedicated leader and orator with proven achievement in the health, wellness, and fitness industries

Community champion for those with a diagnosis – from neurologic conditions to diabetes to mobility challenges to muscular disorders. Nurturing a positive environment and culture in the Wellness Center. Expert program designer and team leader collaborating with hospitals, physicians, and other providers to develop evidence-based fitness programs. Advocate for support groups and educators to fill gaps between healthcare, chronic conditions, and fitness.


• Wellness Coaching

• Lifestyle Changes • Public Speaking

• Communication

• Thought Leadership • People Management

• Revenue Generation

• Whole Body Health • Solution Development



Tri-City Wellness & Fitness Center, Carlsbad, CA

Originated Medical Integration Program Manager position and coordinated with community partners and C-Suite leaders at Tri-City Medical Center for authorization. Innovated unique medical integration fitness and rehabilitation programs for clients with diagnosed conditions including cancer, mobility challenges, diabetes, arthritis, etc. All programs evidence-based and safe; established sense of community and demonstrated personal support from staff and teammates. Liaised with hospital, physicians, and patients to support whole-person health care.

Developed, promoted, and implemented services to expand penetration into community, raise membership, and raise center revenues. Solicited, identified, and acted upon administrative and operational opportunities to heighten efficiency and boost profitability.

Oversaw program execution to contribute keen insights and maintain high quality standards. Delivered exceptional member experiences and grew brand awareness within community.

Led medical integration team when implementing new programs and delivering solutions; practice and repetition drove positive member experiences. Deployed software to streamline program design, enrollment, and reporting. Teamed with Tri-City Neurology Center to design programs for patients with diagnosed mobility conditions.

Key Achievements

•Project Management – Earned grant funding from San Diego Biomedical Research Institute as community partner to consult with female breast cancer patients and enhance individual fitness to lower risk of recurrence.

•Process Optimization – Commended for excellent performance and won “Healthcare Hero” and “Women in Healthcare” awards from the San Diego Business Journal in 2017 and 2018.

•Business Operations – Produced comprehensive Parkinson's Program, receiving grant money from Tri-City Medical Center.

•Medical Integration – Formulated robust action plans by following and executing best practices.

•Team Leadership – Established four pillars of programming: Neuro, Cardio, Orthopedic, and Strength.

Susan Webster Page 2 of 2

FOUNDER AND CEO, Pacific Cancer Fitness Feb 2014 – Jan 2017

In onsite partnership with Tri-City Wellness & Fitness Center, Carlsbad, CA

Created 501 (c) (3) non-profit charitable organization to help anyone faced with a cancer diagnosis and impending or past treatment. Presented customized fitness sessions, personal training, nutritional guidance, and support groups. Executed projects and solved problems employing resourcefulness, deep research capabilities, and strong analytical skills. Fulfilled diverse responsibilities, prioritized tasks precisely, and met deadlines across functions.

Key Achievements

•Program Management – Identified need in the cancer community for continuum of care and oversaw all participants, trainers and board of directors to write grants, create programs, and enlist participants from physician offices.

•Collaboration – Coordinated with 700 participants and learned the importance of exercise, nutrition, and sleep.

VICE PRESIDENT, North County Cancer Fitness Jan 2008 – Jan 2013

In onsite partnership with Tri-City Wellness & Fitness Center, Carlsbad, CA

Started 501 – (c) (3) non-profit charitable organization to support cancer patients and survivors. Conducted customized fitness classes, nutritional education, personal training, and support groups. Demonstrated keen problem-solving skills and proven ability to prioritize and multitask to complete projects driving growth and increasing visibility. An innovative executive with unique industry knowledge leveraging expertise to manage daily operations.

Key Achievements

•Communicated across levels and functions to solicit and incorporate input for improving the client experience.

•Partnered with clinicians from Tri-City Medical Center to create exercise programming for breast cancer patients.

Promoted and facilitated safe exercise at Tri-City Wellness and Fitness Center.


Bachelor of Science (BS), Biological and Physical Sciences

University of California, Irvine


Functional Exercise Coach American Council on Exercise

Life Coach American Council on Exercise

Cancer Exercise Specialist American College of Sports Medicine

Personal Trainer and Group Exercise Trainer American Council on Exercise

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