Manager Account Executive

Maria Elisa Desfassiaux

Engagement Manager & Salesforce Jr.

Developer

999-***-**** · adiu37@r.postjobfree.com

Skills

Critical thinking and problem

solving

Ability to Work Under

Pressure

Fast Learner

Ability to Multitask

Adaptability

Effective Time Management

Leadership

Customer Service

Communication Skills

Ability to Work in a Team

Microsoft Office

Salesforce Administrator

Skills

Salesforce Development

Languages

Spanish; Castilian

English

French

Portuguese

Profile

Elisa demonstrates success in management, project execution, and customer engagement. Her skills as a problem-solver and con ict resolution specialist make her highly e ective in developing and mentoring teams. She focuses on delivering customer excellence through continued engagement and fostering e ective communications with engineering teams, stakeholders, and client executives. By balancing policy, people, process, and technology, project outcomes exceed expectations.

Employment History

Engagement Manager II & Jr. Salesforce Developer, The Ksquare Group, Merida

January 2020 — September 2020

Abilities and Responsibilities

• Manage project execution and delivery

• Facilitate e ective internal and external communications between software engineers, UI/UX designers, stakeholders, analysts, and executive management.

• Use an Agile approach to manage projects

• Monitor project progress continuously

• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement e ciency improvements.

• Execute deliverables ensuring scope, schedule, and cost remain aligned with the forecast.

• Develop comprehensive project plans

Achievements

• Complete Office 365 with a proven 97% success rate, with less than 100 MB of data loss. Time frame of 2 months.

• Implementation of processes for the PMO office, with a process efficiency improvement of processes rate in 75%+

• Created a Project Status Report tailor-made achieving better engagement with the key stakeholders on the account, which lead to several contract renewals.

• Project Management Training for “NextGen Project Managers”. Semi Senior of Customer Success, Onboarding Account Executive and Team Leader for the WhatsApp Process team, Sirena App, Mexico City June 2019 — December 2019

Abilities and Responsibilities

• Lead project planning and execution for all WhatsApp process and sub-processes including validations, testing, integration, and launches.

• The project plan for Line migrations for BSP’s managing an international team.

• Analyzed and resolved client queries and escalations in an accurate and purposeful manner.

• Validated software changes prior to release through creating and running test cases.

• Built and managed queries using SQL.

Achievements

• Developed a customer success plan successfully implemented and executed achieving a 85% success rate, converting around 70 accounts from churn to VIP accounts in the time frame of 2 months.

• Coordinated BSP line migrations on the run, with a 95% success rate throughout all the migration

• Expanded the WhatsApp team form one individual, to 5 located strategically on Latin America.

Account Executive, General Project Manager, Kinseyco, Merida October 2018 — February 2019

• Project Manager for all digital projects.

• Leader of human resources and team management.

• Software and website development support, back and front ends.

• Wireframe creation (Apps, websites and customized software).

• Design reviews.

Head Administrative, Lesmore Design Consulting Group, Merida February 2018 — October 2018

• General administration

• Budgeting

• General Engagement with clients

— Consulting Intern, Consulting Junior Analyst, IDC International Data Corporation, Mexico City

August 2016 — August 2017

• Data mining of primary and secondary data for global technologies.

• Creation of KPI's for global statistical technology measurement projects.

• Data collection through Focus Groups and Round Tables.

• Data analysis and interpretation for tailor-made studies.

• Chairperson for client deliverables.

Education

Finance and Banking, Commercial and Banking School, Merida July 2018 — Present

Remote

Industrial Engineer, Anahuac University, Mexico City and Merida August 2014 — December 2018

Certifications

Business and Benchmark Certificate, Mexico City

August 2013 — May 2014

Teacher’s Certification ANGLO, Mexico City

August 2013 — May 2014

Courses

Salesforce Platform Developer I, Ksquare University June 2020 — August 2020

Salesforce CPQ Specialist, Ksquare University

September 2020 — November 2020

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