Operations executive with 15+ years’ experience fosters continuous improvement by identifying both “low-hanging fruit” and large-scale issues, building and implementing new systems to kill costs and capture market share. Possesses motivational and leadership skills to transform habitual underperformance, coaxing out competencies hidden by low morale and ineffectual processes. Develops low-waste, high-output teams that consistently exceed quality and productivity targets. Utilizes vast array of management methodologies to drive success in multiple industries.
Inventory Control Operations Management Planning Cost Management Quality Control Project Management Business Strategy
Training & Development Hiring Logistics Product Development & Distribution Reporting Budgeting Best Practices Auditing
Key Performance Indicator (KPI) & Metrics Analysis Equipment Maintenance Supply Forecasting Relationship Management
WAREHOUSE MANAGER Value City Furniture Newport News, VA 2018 – 2019
Improved warehouse location to top 5 nationwide, hitting major KPIs (<5% non-productive; 95+% accuracy); won top 5 award every quarter over tenure by implementing inspection system for frequently damaged items.
Analyzed typical work week for inherited 10-person warehouse and redesigned space to smooth workflow from inbound to delivery area—significantly reduced delivery errors within 1 month; hit KPIs for first time in months.
Redesigned warehouse space and managed inbound/outbound product flow.
Increased capacity planning and inventory accuracy by utilizing stock control systems.
Directed entire hiring process and trained new employees.
Recognized as top 10 warehouse manager nationwide for 113-store franchise, exceeding all KPIs for last 4 quarters.
PRODUCTION SUPERVISOR Premium Pet Health Smithfield, VA 2016 – 2018
Worked with extructor team to improve low productivity (54%), sending morale through the roof by reducing management criticism—analyzed performance and discovered/fixed engineer formula error at root of problem.
Improved production floor productivity 16%/day over 3 months through quick fix—implemented goal-based accountability system; facilitated performance measurement and documentation, merit-based rewards, and corrective action as needed.
Instituted series of quality control processes to reduce production errors, driving down cost.
CAMERA MANUFACTURING SUPERVISOR Canon Virginia, Inc. Newport News, VA 2010 – 2016
Developed scaling system to adjust self-reported productivity tracking for inherent reporting time discrepancies (due to unit size)—reversed trend of not producing higher revenue units due to misapprehended productivity; revenue up 8% in 6 months.
Established several department branches; e.g., used product refurbishment and transportation logistics, to resolve key business process issues.
Managed department parts inventory and resources to maintain high workload capacity while complying with strict quality control initiatives.
Promoted to PRODUCTION MANAGER Custom Vinyl Products Newport News, VA 2007 – 2010
Directed daily operations of up to 11 production specialists.
Implemented quality control technologies and automated routine production tasks to improve window fabrication process, reducing time/material waste.
Planned, developed, and utilized monitoring program to measure individual productivity, boosting efficiency via detailed feedback and suggested improvements.
SERVICE MANAGER Custom Vinyl Products Newport News, VA 2005 – 2007
Created performance review program to conduct periodic assessments of production/installation operations and provide detailed feedback.
Coordinated service and production teams over product and customer lifecycles to create/install custom products.
Facilitated daily operations across teams—includes scheduling operations and monitoring performance.
Bachelor of Arts (BA), World History Christopher Newport University Newport News, VA