Assistant Customer

KEVIN G. PRINTERS *************@*****.***

Home/Cell: 214-***-****

SUMMARY: To pursue a career in which I can utilize my skills efficiently and contribute to the growth and success of a corporation.

SKILLS AND COMPETENCIES:

●Data Entry, 35 wpm

●Calyx Point

●Microsoft Office (Word, Outlook, Excel, Powerpoint)

●Mortgage Loan Processing/Underwriting

WORK EXPERIENCE:

01/2017-12/2017 Convergys

Richardson, Texas Customer Service Associate II

●Ensured services delivered to customers met contractual Key Performance Indicators (KPI’s)

●Greet customers, listen and clarify customer requirements to provide accurate resolutions; as well as build rapport and offer additional products and services.

●Maintain basic knowledge of client products and services, notate accounts, use tracking database to track documents and information, and respond to customer inquiries by referencing published material, secondary sources or senior staff notes.

3/2015-5/2016 State Farm

Houston, Texas Assistant Underwriter

●Responded to agents and underwriters via phone and email about status updates to billings questions, new applications, requests and any issue regarding a policy

●Processed various requests from adding changing or deleting of locations, endorsements, additional insurers and etc

●Trained new associates on different types of policies and work

●Answered inbound calls from agents and policyholders and made outbound calls to agents regarding all aspects of the policy

08/2014-02/2015 CitiBank

Dallas, Texas Collections Representative

●Answered customers questions regarding problems with their accounts

●Located and notified customers of delinquent accounts by phone

●Performed functions such as recording address changes, took payments and posted amounts customer accounts also advised customers of actions and ways for debt repayment

06/2012-06/2013 Wingspan Portfolio Advisors

Dallas, Texas Loan Mod Processor/Team Lead/DSCR Customer Advocate

●Responded to borrower’s complaints by telephone and written response and provided solutions

●Compiled and reviewed final reports from mortgage loans after they were funded and calculated

●Responsible for ensuring that all loan documentation was complete accurate and loan terms complied with company policy and procedures with Calyx Point.

●Worked all loan types such as FHA, SFO/HFI, DOJ, VA and also any special projects that were

requested of me

03/2009-02/2010 Drivers Select

Dallas, Texas Credit Consultant

●Counseled and guided customers with credit/financial issues

●Responsible for customer finance applications and paperwork

EDUCATION:

Florida A & M University - AA of Political Science

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