Engineer Support

AALOK PUJARI

www.linkedin.com/in/aalokpujari 510-***-**** **********.*****@*****.***

Technical Competencies:

•Strong experience in Statistical Analysis, Quality Assurance, Customer Relationship Management, and End-user Support.

•Experience to provide L1, L2 and L3 support.

•Software and Hardware trouble shooting.

•Experience to create a Responsive design for website and web application.

•Ability to find glitches in web application using Browsers developer tool.

•Working in different Software Engineering models like Agile and Waterfall model.

Education:

Master’s in cyber security

University of Potomac (Perceiving)

GPA: 3.95/4.00

Master in IT Management

Schiller International University (November 2016)

GPA: 3.58/4.00

Bachelor of Computer Engineering

JSCOE Pune University (April 2014)

GPA: 3.00/4.00

Project:

Milestone (End Client: Gilead Sciences) Year: 2020-Present

Role: IT Support Engineer

Ensure compliance with established procedures, offering the highest AV System standards with ensuring the safety for the Guest and Colleagues.

Report day to day AV operation and status of the AV team.

Provide engineering support to Video Conferencing equipment performing daily checks, upgrading as planned, and providing logistical support for large meetings.

Provide support on testing and maintenance of conference room from small size to large.

Configure sensors, Crestron i-pad Tablet, check and maintain conference room equipment.

Milestone (End Client: Blue River Technology) Year: 2019-20

Role: IT Support Engineer

Providing help desk support for Windows, Linux and Mac users.

Provide dock installation, configure dock according to user need and cable management

Deploying, configuring Windows, Linux, Mac OS

Create documentation for end user in Confluence.

Manage internal and external relationships in support of program

Provide end user support on Okta, Slack, Jira, G-suite, Office 365

Phone configuration and trouble shooting.

Experience with Microsoft Server Administration including Active Directory and Group Policy, file, print, and web services, remote access, virtualization, troubleshooting

Manage, request process and drive resolutions through the Jira ticketing system.

Asset management: Manage and maintain an inventory of computer devices and peripherals

Maintain all conference rooms and provide required support.

Be the first to troubleshoot user and network issues

Provide IT support for On-boarding and Off-boarding for user

Provide support on CIS20 and prepare plan on CIS20.

Milestone (End Client: Gilead Sciences) Year: 2019-19

Role: IT Site Support Engineer

Providing help desk support for Windows users.

Image win 7and win 10 laptops for deployment using External device and PEX boot.

Install G suite software, Zoom and Its Utility plugin, office 365 other software configuration on windows environment.

Using USMT migration tool perform data backup and data restore on win 7 and win 10.

Experience for analysis of ScanState, Verify ScanState and LoadState logs.

Ability to track USMT .Mig file progress.

Win server 2012, and 2012 R2 are used on VMware for SCCM for WIN 7 and Win 10.

Provide RSA token for new user and old user.

Visualize project progress report in excel.

Provide remote support using Bomgar.

Checking Bitlocker Status and trouble shooting.

Ability to retrieve data from corrupted OS.

Provide dock installation, Configure dock according to user need, cable management and some troubleshooting for migration issue.

working With Bios configuration, SCCM, active directory management (AD), Registry edit, Microsoft office, office 365, Blanco for wipe system for legal hold user, Bomgar remote jump access and ticketing tool (Sparc), Tracking of IPU progress in SCCM.

Create business flow documentation for win 10 upgrade process.

Drive team members on refurbishing process and diagnostic strategies.

Manage internal and external relationships in support of program

write script to make process automated.

Troubleshoot, repairer, and upgrade PC hardware.

Run US Raggedy Year: 2017-18

Role: software engineer

•Assign task to each team member and review their code

•Writing Code for location tracking using Google map

•Extract, process and visualize data from Oracle and MySQL.

•Visualize data in excel and Tableau and provide conclusion.

•Write test data for different functionality check.

•Analyzed project requirement and provide UML diagram.

•Designed the front-end applications template using HTML5, CSS3 and JavaScript

4inova.com Year: 2016-17

Role: BI analysist

Platform: Microsoft excel, SQL database, Tableau, Microsoft PowerPoint, Google marketplace, Tableau

•Write SQL query, function procedure, view.

•Extract Data from DB.

•In Microsoft excel apply filter and apply Pivot table according to requirement.

•Tableau is used for multi layered calculation.

•Analysis of surrounding motel and their growth and how it is affecting is display with the help of tableau geographical data.

•Gather review from google marketplace.

WDLT: Wireless Device Location Tracing Year: 2014

Platform: Java, MySQL database, JSP, JDBC, Multithreading, Cookies, Tomcat, UML diagrams, JavaScript

•This project develops through all phases of SDLC like Requirement gathering, design, implementation, testing, upgradation.

•Laptops are used as sensors.

•From Received Signal Strength Indicator (RSSI) find distance between sensor and Access Point (AP)

•Server to client message delivery system for send various offer to user and acknowledgement to confirm that user received, and user go through that.

•Location tracking with the help of triangulation method and logic of single access point method.

•Multithreading Java concept is used for keeping track of user.

•MySQL is used for Implementation of Association Logic in project to provide user various offer according to their interest.

•UML diagrams like use case, class, sequence, package and deployment to understand flow of application.

•Using manual testing analysis of signal strength and check distance between two devices and manipulate distance calculation formula in backend functionality.

•White and black box testing is used to check functionality and avoided many exceptions.

•This is real time project so there are important to handle various exception which is helped to understand java exceptional handling concept in details.

•In this project, we need knowledge on WIPS system, IPS, IDS, AP, RSS, Angel of arrival, Firewall, IP, MAC, Subnet mask and WLAN.

• Identified potential risks, such as virus and malware attacks, and hacking.

Additional Experience

Personal Website

Link: https://murmuring-wave-57867.herokuapp.com/

Platform: React.js, tachyons, CSS3, HTML5, JavaScript, Sublime text 3, NPM, Node.js, Heroku

In this website I was using Sublime Text 3 as editor.

CSS3 and Tachyons is used for designing this website.

In this website I used React JS and Node JS.

In this website I create various components as well as I used in built components like Particles.js - React Component.

In this website background is created with help of uigradients.

react-dom package are used for making website responsive.

Contact this candidate