Engineer Customer
Resume:
CLAUDIA VALENZUELA MORALES
**************@*****.***
EDUCATION
IPADE BUSINESS SCHOOL Monterrey, NL
MBA 2016-2018
Member of the winning team in the 7th Global Case Competition.
Member of the winning team in the 1st Reto PiSA edition.
Worked with Lowes Companies Mexico to evaluate the impact of changing the logistics network and distribution center.
Co-organizer of the Business Forum.
Exchanger at Laval University.
MONTERREY INSTITUTE OF TECHNOLOGY AND HIGHER EDUCATION Monterrey, NL Bachelor of Industrial Engineering 2008-2013
2013 Management skills development. ITESM, Campus Monterrey.
2010 - 2013 Industrial Engineer Forum coordinator.
2010 - 2013 Industrial Engineer Symposium coordinator. EXPERIENCE
BBVA México, DF
Product Owner 2019-Present
Leader of product definition and project management for software development used to connect third parties to the financial services.
Communicated business vision to the development team with detailed specifications.
Managed and prioritized the backlog of the product.
Creating and refining features and user stories including acceptance criteria for an APIs development.
Acquired knowledge of the software development process from specification to deployment to production.
Related with different departments as security, fraud prevention, commercial relation, operations, among others. Scrum Team 2018-2019
Integrated the operations processes for customer support.
Designed customer and operation flows.
Developed accounting schemes.
Developed customer claims processes.
Engineering Graduate 2018-2018
Analyzed different processes of operations.
Facilitated process workflow modeling.
Collaborated on process improvement related to employee satisfaction. NEMAK Monterrey, NL
Buyer MRO and Services 2015-2016
Bidden, expedited and placed requests.
Improved relationship with internal customer.
Negotiated with national and foreign suppliers.
Developed a system to track rejected material with warehouse team.
Created a standard process for domestic deliveries. Buyer CAPEX 2014-2015
Bidden, expedited and placed requests.
Improved relationship with internal customer.
Negotiated with national and foreign suppliers reducing delivery time for services.
Trained 4 people for the junior buyer position and developed documentation to improve training process and reporting. OTHER
Skills: MS Project, SAP, MS Office, Jira.
Languages: native in Spanish, proficient in English.
Volunteer in Voluntarios Mexico participating in different activities supporting the community and environment.
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