Administrative Manager

Delphine K. Ebo

Office Manager ● Business Administrator ● Executive Admin ● Customer Service

Administration Professional with 10+ years of experience in business administration, offering proven expertise in office management and organization skills. Poised, detail-oriented, and extremely efficient in handling multiple tasks in a fast-paced environment. Proactive problem solver with superior clerical skills and ability to efficiently prioritize assignments and provide value to senior staff in corporate engagements.

International Health, Racquet & Sportsclub Association (IHRSA) - Boston, MA

ADMINISTRATIVE Manager 2010 – 2020

Responsible for the affiliation process for new memberships, including coordination and liaison between internal and external customers, executive management and outside organizations. Worked closely with department staff and outside vendors to ensure efficient and reliable office operations, including accounts receivables.

Part of membership outreach program that grew IHRSA website usage by 10,000 hits over ten months.

Responsible for membership database cleanup, which reduced postage costs and publications by $6,000 per year. yearmonth.

Successfully negotiated settlement payment of $10,013 to switch from legacy vendor services.

Responsible for handling display and classified advertisement invoices and processing monthly dues payments.

Consistently received outperformance ratings for excellent customer service from both clients and business. partners.

Business Database Analyst 2004 – 2009

Provided marketing support for sales agents to better focus on increased business growth.

Developed standard operating procedures for consistency in creating new database records and subscriptions.

Responsible for program services direct outreach and questionnaires using Salesforce CRM software.

Analyzed and presented responses to census forms designed to gauge programs and services most needed.

Supervised data entry input for temporary workers and Administration Department interns.

Publication & Fulfillment Manager 2001 – 2003

Provided customer-facing membership support and exceptional customer service to clients, independently affiliated sales agents, vendors and others, including fulfillment and shipping of publication orders.

Responsible for classified advertisements sales, subscriptions management and publication sales fulfillment.

Researched and presented trends on publications that covered industry trends and unitary performances.

Presented monthly reports on membership dues, invoices, publication revenues and inventory trends.

Senior Executive Admin 1997 – 2000

Organized daily schedules for executive staff, arranged appointments and meetings. Managed complex itineraries for business travel and ensured time between meetings to prepare and respond to emails.

Managed daily meeting schedule and phone calls for executive director and processed incoming/outgoing mail.

Consistently handled confidential information with a high degree of trust and professionalism.

Responsible for handling display and classified advertisement invoices and processing monthly dues payments.

Front Desk Manager 1995 – 1996

Responsible for coordinating, scheduling and managing daily operations of administrative staff comprising two junior staff members and two receptionists for daily office operations.

Supervised two receptionists and two support staff members, including training and annual performance. reviews.for the receptionists

Reduced turnover rates of front desk staff by 20% through improved training and proper supervisory support.

Managed office equipment maintenance and repair scheduling, negotiating postage machine contracts.

Receptionist 1993 – 1994

Responsible for answering incoming calls, flow of correspondence, mail distribution, directing calls to appropriate associates and requisition of supplies.

Extensive calendar management, compromising of scheduling meetings across multiple time zones & locations.

Responsible for maintaining office supplies inventory, as well as sorting and distributing correspondence.

Arranged travel, including flights, hotel and ground transportation bookings.

Education

University of the District of Columbia, Washington, D.C.

BA – Sociology/English

16 James Street, Malden, MA 02148 ● *******@*******.*** ● 781-***-****

https://www.linkedin.com/in/delphine-ebo-87298aa/

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