Manager Service

ALEX LUVIANO *******.****@*****.***/630-***-****

Bilingual utility player with a history of management and customer service, both external and internal, that uses a diverse work background as a tool to become a critical player on any team. Skilled in operations, people leadership, coaching, time management and problem solving.

XPO LOGISTICS 11/2019 – 02/2020 Warehouse Manager

•Direct shipping and receiving, load and unload trucks and vehicles, check merchandise, and match sales orders.

•Review outbound orders and requisitions to facilitate delivery of items and merchandise.

•Ensure merchandise items are marked with the correct identification using client-specific documentation.

•Maintain an accurate listing and count of physical inventory.

•Ensure warehouse accessibility and safety for employee and customer traffic; coordinate maintenance tasks.

•Prioritize regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frames.

AMAZON.COM 09/2016 – 11/2019 Operations Manager

•Oversee the delivery of Amazon orders to customers on multiple cycles.

•Build, optimize and assign delivery routes daily for COSMOS, 2-Day and 1-Day deliveries.

•Communicate with and respond to Amazon Customer Service associates on delivery exceptions and requests.

•Participate in Lean/Kaizen, Black Belt and other operational excellence initiatives.

•Support and work on the production floor as required, filling in as needed with production duties.

•Checking SOP compliance, tracking associate attendance and time-off-task and assigning job duties.

•Ensuring successful area performance through tracking, reporting and feedback of associate performance.

•Reviewing and updating SOP as required and identifying and addressing safety hazards within the work area.

•Tracking shipments physically and virtually using Amazon software to ensure deadlines are met.

•Troubleshoot multi-departmental problems and errors to resolution.

CHICAGOLAND FIREPLACE AND CHIMNEY RESTORATION INC. 05/2015 - 10/2016 Service Technician

•Perform visual and live video feed inspection of chimneys, fireplaces, and service appliance venting systems.

•Diagnose and report on any safety hazards and violations, performance issues, and potential future problems.

•Advise clientele on recommended and necessary repairs needed to achieve safety and code compliance.

•Complete repairs on scene if possible and complete financial transactions via tablet device.

•Provide IT support for the company in the form of troubleshooting networks, PCs, tablets and cellular devices.

•Complete setup and configuration of new devices and provide hardware and software training to employees.

AMERICAN DREAM HOME IMPROVEMENT INC. 11/2014 - 05/2015 Account Resolution Specialist

•Resolve any and all problem situations between ADHI, the customer and/or the customer’s insurance company.

•Regularly learn new, updated and improved systems and procedures to train and assist other staff with.

•Cross train in other departments to provide additional assistance in times of high call volume.

•Call customers in a past due status in an attempt to collect while displaying proper customer service etiquette.

•Monitor and handle customer complaints pertaining to local and national employees.

•Serve as the liaison for ASCI and work in tandem with them to collect on outstanding accounts.

KJC AUTO TITLE LOANS 10/2012 - 10/2014 Collections Department Supervisor

•Call potential clients and business partners while displaying proper customer service etiquette.

•Monitor and handle customer complaints pertaining to local and national employees and stores.

•Review possible loans for approval or determine requirements that need to be met to move forward.

•Promote, sell and offer new products and/or services to the wide array of customers our company serves.

•Create new, updated and improved systems and procedures to train and assist other staff with.

•Cross train other departments, answer questions for and advise 30+ employees and perform light IT support.

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