https://do.linkedin.com/in/jean-c-

betances-***a*532

www.facebook.com/Jean.Betances www.twitter.com/JeanBeta

(2013 – 2014)

(2014 – 2017)

(2012 – 2013)

(2009 – 2012)

(2006 – 2008)

(2017 – Present)

Address: 9124 Suffield Ct,

Tampa, Florida, 33615

Mobile: 914-***-****.

Marital Status: Married.

Email: aditk4@r.postjobfree.com

Languages: English, Spanish

and French.

Executive Summary

-8 Years of experience at

Telecommunications

companies with multiples jobs

positions.

-7 Years of experience at

Quality and Process

Management in

Manufacturing Companies

and International Relationship

Affairs.

Technical Skills

MS WORD

MS EXCEL

MS PROJECT

POWERPOINT

MS ACCESS

MS OUTLOOK

MS VISIO

MS PUBLISHER

SHAREPOINT

ORACLE EBS

ORACLE

FINANCIAL

ADOBE

PHOTOSHOP

ARENA SIM.

SIMULATOR

MINITAB 15

AUTOCAD

HTML 6

HP SERVICE D

DESKS

Jean Carlo Betances

Industrial Engineer

Work Experience

Ministerio de Relaciones Exteriores (MIREX)

Quality and Process Manager

Identify waste and pain-points in the process using Lean Management tools

(Process Mapping, VSM, SMED, SIPOC’s, Time and Motion studies, Benchmarking, etc.). Developing “To–Be” processes, organizing and leading Kaizen workshops, Root Cause Analysis and creating an action plan to eliminate Root Causes and processes that must be redesigned according to ISO 9001:2015 & IS0 20000:2015.

Altice Group & Orange Telecomm (France)

IT, Real Estate & Call Center Buyer

-Negotiate with local and international suppliers the acquisition of products and services align with the company’s policies, Develop purchasing strategies and define the best way to approach negotiation, Evaluate different quotations comparing quality, prices and lead time & Manage all the contracts with the suppliers to formalize negotiation. Internal Auditor

-Direct the audit missions in the company (internal, and France Telecom group) in order to guarantee the effectiveness and operation of the same. As a result, promote and propose strategies to correct the audit findings. Also, ensure that the audit plan annual is fulfilled to foresee risks in the company. Risk and Process Analyst

-Carry out information & gathering risks to develop policies, processes and service level agreements that optimize operations and reduce risks. Work together with the audit and control area to implement improvement projects and internal control in the company.

OFICINA PRESIDENCIAL TIC (OPTIC)

Statistical and Documentation Manager

-Dealing with queries for the overall performance of the Call Center. Designing ways of collecting and identifying appropriate survey methods and performance data. Analyze data using statistical software and techniques. GARNWELL ENTERPRISES, S.A.

Quality & Process Manager

-Implementation of Kanban, Corrections for the System of Poke Yoke, Applying SMED System using the tools of Lean Management and supervising the Industrial Security and Hygiene Committee, related with all departments, following up meeting with workers in reference of the quality and production. Academic Training

Effective Management of Processes Diploma. (Sup. Qualitas) 2017.

System Audit and Evaluation Diploma. (UNPHU) 2013.

Project Management Diploma. (INTEC) 2012.

Master of Science in Service Leadership and Innovation. Rochester Institute of Technology (RIT, NYC). 2011

Certified Auditor ISO 9001:2015 & ISO 20000:2012. (Open: 2011).

Special Guest for XIII Seminar of Industrial Engineering: Axis of the Production of Goods and Services. (PUCMM-Santiago). 2009

Industrial Engineer. (PUCMM-RSTA). 2009

International Business Degree. (TC3, NYC). 2007

Academic Degree in General Studies. New Horizons School. 2005

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