Information Security Service

Objective: To acquire a position with a corporation that is on the move, where professional advancement is inevitable.

Self-directed IT professional with over 30 years of progressive experience in training, help desk, technical support, and network administration; utilizing excellent communication skills to provide high-level customer service, resolving all computer issues. Experience history for commitment to bottom-line objectives and professional achievements.

Prevalent experience:

Over 20 years of network support with PC’s (desktop / laptops / hand held peripheral) troubleshooting hardware [installs / repairs] software [installs / troubleshooting / training] EUs’ concerns (1981 – 2020)

Replaced / built / supported servers for (1994 – 2020)

Installed / manipulated VMware (2006 – 2020)

Site Support Engineer, ID&S - Sustainment Infosys, (Contractor) Kellogg, Battle Creek, MI 2017 - present

Responsible for providing Customer Service to End Users in a timely manner

Manage tickets in Service Now (Incident Management / Release Management / Problem Management)

Troubleshoot computer issues face to face / Skype / SCCM / Remote Desktop / Dame Ware

Support / Resolve all aspects of computing / laptops / surfaces / desktops per End User / Line of Business

Utilized years of experience for manipulating all assets and their relationship to the infrastructure components

Help support the Media / Telcom Team with conference room setup (Polycom / projectors / Cisco / Skype / Cameras / Computers / Television)

Support Cellphones with installation of Skype / Outlook

Created documentation / policies for computing installs / resolves

Responsible for asset management of all old and new assets

Field Technician for 4 Buildings in Battle Creek, MI / Grand Rapids, MI / Oak Brook, IL / Elmhurst, IL / Chicago, IL

Network Technician, Randstad, (Contractor), Holland Hospital, Holland, MI, 2017 - 2017

Contracted to do installs / deployments of network / computers

Troubleshoot Cerner and Imprivata Software

Tracked computers usage / errors by IP Address / Network Address

Configured / troubleshoot TCP/IP, WINS, DHCP, DNS Servers, wireless, VMWare

Utilized network monitoring tools to monitor network performance, identify/resolve problems

Work within a team to meet deadline for project

Responsible for documenting of any computer / end user’s issue /concerns

Dell Field Service Technician, Borgess Hospital, Kalamazoo, MI 2016 - 2017

Refresh Computers (replace old computer with new asset)

Service Now Information Service Management (ITSM) – Update / troubleshoot EU’s tickets

Deploy applications / hardware (Desktops / Laptops/ Hand Held Devices/ Printers) to End Users (EU)

Save / restore EU’s data files / documents

Investigate lost or missing computer assets

Tracked computers usage / errors by IP Address / Network Address

Configured / troubleshoot TCP/IP, WINS, DHCP, DNS Servers, wireless, VMWare

Utilized network monitoring tools to monitor network performance, identify/resolve problems

Tracked status of problem solutions, confirming “closing” with customer that problem has been resolved to the customer’s satisfaction.

Trainer / Production Operator, Denso Manufacturing, Battle Creek, MI, 2014 - Present

Assured that appropriate documentation / coding and processes actions were entered through system hardware / software (Cigna / Lotus 1-2-3 / Windows / Microsoft Suite / Kronos / Oracle)

D - JI Trainer for new Associates to provide them with the proper techniques for running Production Line equipment

Provided exercise before each rotation to Team to prevent strains / injuries

Utilized safety tools to fix down equipment

Created step by step instructions for machine usage for new hires

Resource for Engineers to replace new parts on down machines

Health Care Provider, Lakeshore, Battle Creek, MI, 2013 – Present

Caregiver for patients as needed

Substitute / Assistant Teacher Aide, ISD Calhoun, Battle Creek, MI, 2012 – 2015

Mentored / taught Special Needs Students

Trained to restrain students / defuse altercations

Reviewed personnel action requests for accuracy resolves discrepancies and completed updated missing information.

Helped co-workers with Windows and MAC Computers (manipulation /build / configure / move / upgrade)

Liaison to assure students properly Managed their login /followed network security restrictions

Trained in proper lifting and bending techniques for maneuvering students

Assisted / trained Special Needs Students to work software / hardware

Prepared and conducted team meetings / training

Manipulating databases utilizes SAP / Data EASE / Microsoft Excel / Microsoft Access

Prepared materials for computer security education and for program awareness

Responsible for assuring that all decision adheres to the EEO / Federal Laws / standards

Established and maintained Official Personnel folders (OPFs)

Responsible for implementing personnel procedures to new hire / current employees

Responsible for new hires / determined benefit eligibility, creditable service

Responsible for disciplinary actions and follow upon suspense actions

Network Administrator / Bank One - Battle Creek Public School, Battle Creek, MI, 1998 – 2011

Efficient with over 100 software applications including Microsoft Office effectively producing documents, creating / preparing / updating reports

Worked in a MAC / Windows /VMWARE Unix / LAN/ WAN / Novell Netware environment

Conducted studies and analyzed to determine volume and distribution of network traffic to evaluate the system and recommend expansion or reduction

Manipulated / extracted and compiled statistical data from files, logs, data processing / reports

Responsible for installing / configuring / monitoring Cisco Routers / Switches / Hubs

Familiar with troubleshooting data networks including Frame Relay and Point to Point Circuits

Experience with SQL Server / Web Services development

Proficient in JCL / PCL / Data-Ease / Focus / Acts / SAP

Responsibilities consisted of assuring that appropriate documentation / coding and processes actions were entered through system hardware / software (Troubleshooting End Users computer concerns)

Logged & resolved calls, as first point of contact, resolving all problems or escalating to higher authority.

Investigated and troubleshot hardware and software problems (Desktops / Laptops/ Hand Held Devices/ Printers, Scanners)

Monitored routers, switches and firewalls

Tracked computers usage / errors by IP Address / Network Address

Configured / troubleshoot TCP/IP, WINS, DHCP, DNS Servers, wireless conflicts

Utilized network monitoring tools to monitor network performance, identify/resolve problems

Identified business requirements; plan, design, develop, and integrate network systems with existing and/or planned network infrastructure.

Delegated directions to 4 – 21 technicians to provide clerical and administrative support

Trained and assisted clients and users in office applications, network operations and procedures, and basic and advanced computer use

Researched, wrote, and often illustrated industrial-gauge manuals including theory, safety requirements, installation and setup.

Prepared materials for computer security education and for program awareness

Implemented and developed technical manuals / procedures

Leadership Experience:

Minister of the Gospel / Sunday / Bible Class Teacher - 1981 – present

Taught in the public schools -1985 – 2015

Entrepreneur (Sunshine Corp. Computer services) - 1994 – present

Member of Student Government at Davenport University 2013

Single’s Leader at First Salem Missionary Baptist Church - 2013 - present

Minister for Jail Ministry 2016 - present

Youth Church Minister - 2015 – present

Concurrent Self Employment – Business Services Consulting 1994 – Present

Sunshine Corporation, Chicago, IL / Battle Creek, MI

Provided effective technical support for many companies / churches / friends, and more than 100+ users throughout the state of Illinois and Michigan

Training / installations / upgrade of new hardware / software

Repair all peripherals (laptops / desktops / keyboards / hand held devices

Create brochures / spreadsheets / documents / procedures / training manuals

EDUCATION & CERTIFICATIONS

B.S. Biometric Information Security Davenport University, Battle Creek, MI (pursuing)

Associates, Computer Programming, Computer Learning Center, Chicago, IL (09/1985)

Associates, Biometric Information Security Davenport University, Battle Creek, MI (04/2013)

Denso Training:

D - JI Trainer Class - 2015

Exploring a Career in Management - 2016

Certifications:

CompTIA A+ (Software / Hardware Training),

Novell Netware C.N.A (Certified Network Administrator)

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