Management, Engagements, HR, Public Safety

Lan Hoang Management Professional

*****@**********.*** 301-***-**** · Ellicott City, MD

Diligent, result-driven professional with extensive human resources, general management, recruitment and onboarding, training and development, budgeting, compliance, and performance management experience. Proactive, detail-oriented individual skilled in providing cross-functional leadership and collaborating with team members to drive the continued achievement of organizational objectives. Exceptional communicator and mentor focused on developing key relationships with diverse clients, colleagues, partners, and stakeholders at all levels. Areas of Expertise include:

Professional Experience

AMAZON - Baltimore, MD · June 2020 – December 2020 AREA MANAGER, 2020

-Lead and develop a team of Amazon Associates; motivating, mentoring, and coaching the team.

- Responsible for engaging the team during a shift to maintain the highest levels of safety, quality, attendance performance and engagement are maintained.

Key responsibilities include:

· Supporting all safety programs and OSHA compliance to ensure a safe work environment for all Associates

· Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality

· Partnering with the management team to establish and maintain quality control standards

· Proactively identifying and leading process improvement initiatives and Lean tools

· Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Managers to balance labor

· Leading and developing a team of Amazon associates

· Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed

· Ensuring procedures are followed for building security and product loss prevention

· Creating, managing, and supporting recognition and communication programs GEORGETOWN UNIVERSITY – DEPARTMENT OF PUBLIC SAFETY • Washington, DC • 2005 – Present PROGRAM MANAGER, 2014 – Present

Oversee daily operations of the university’s largest student employment program. Directly manage the onboarding and performance of more than 300 student employees. Liaise with students to coordinate and manage academic and work

HR & People Management Coaching & Mentoring Administrative Management

Recruitment & Onboarding Relationship Management Process & Cost Improvement

Program & Budget Management Team Building & Leadership Event Planning & Coordination Lan Hoang

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schedules. Direct the program hiring process including all screening and compliance activities. Develop recruiting video, newsletter, and marketing collateral. Introduce new productivity metrics to effectively track performance. Key Accomplishments:

● Instrumental in successfully developing and revamping numerous training programs to correct identified issues, maximize effectiveness, and improve employee performance.

● Recognized for identifying and resolving critical I-9 compliance issues, resulting in university-wide changes.

● Received Employee of the Quarter Award in November 2019. ADMINISTRATIVE COORDINATOR, 2005 – 2014

Served as the department’s HR coordinator and official timekeeper. Accountability for managing and maintaining all financial records and personnel files. Trained and coached supervisors with respect to scheduling and timekeeping. Completed forensic accounting activities to validate and account for expenditures. Managed administration of all special funds and operating budgets. Directed event planning and coordination functions in partnership with other departments.

Key Accomplishments:

● Spearheaded initiative to increase the allocated budget at a time when numerous programs were underfunded.

● Transitioned department from a paper to digital storage system, ensuring adherence to recordkeeping best practices.

● Acted as a subject matter expert providing in-depth advisory throughout the entire hiring process.

● Diligently analyzed financial data and provided recommendations for improvements to management team. ADDITIONAL EXPERIENCE

Project Coordinator (2001 – 2005) Georgetown Law Center Washington, DC Additional work history in various other Sales, Customer Service, and Visual Merchandising roles Education & Credentials

Master of Arts in Liberal Studies

GEORGETOWN UNIVERSITY Washington, DC

Master of Science in Management and Leadership

JOHN HOPKINS UNIVERSITY Baltimore, MD

Bachelor of Arts in Criminal Justice

BLOOMSBURG UNIVERSITY Bloomsburg, PA

Apprenticeship in Teaching Program, Georgetown University Center for New Designs in Learning & Scholarship

Professional Management Certificate Program, Georgetown University

Forensic Accounting Certificate, Georgetown University Lan Hoang

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Recognition

Fall 2019 - Employee of the Quarter, Georgetown University Police Department, Georgetown University

Fall 2011 - Employee of the Month, Georgetown University Police Department, Georgetown University

St. Edmund Campion, S.J. Award – Office of Neighborhood Life (SNAP), Georgetown University

Human Resources Service Awards (5 years, 10 years, 15 years), Georgetown University Technical Proficiency

Microsoft Office Suite, Publisher, GMS Workday, GroupMe, Blackboard, Social Media, When I Work

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