Store Manager Sales
Resume:
Chris Westrup
*** ****** ***** *****, *******, MN
**********@*****.***
Work Experience
Retail Leadership Trainee
TCF Bank Mankato
May 2017-present
● Dedicated to coaching and developing individual success with each and every team member and well as overall branch success with customer retention, customer addition, and profitably growing the business.
● Uses coaching tactics within SMART goals to coach and develop team members to effectively cross sell banking products to customers that are in need while also assisting team members in challenging circumstances that arise.
● Have helped our branch go from one of the lower branches in our region to one that has consistently hit our point, customer experience, and referral goals as well as winning Q1 Peak Performance for our region as the top producing branch in region 6 MN 2019. Led to our branch being awarded a trip to ValleyFair for each employee and a guest. o Individually have won Big 6 award for August awarded to 7 people in all of Minnesota based on overall customer experience voted on by peers within TCF.
o Have helped train and develop 4 people get promoted to higher banker status and/or supervisors in the 2 years I have been with TCF.
Teller/Loan Specialist
Community Bank Mankato - Mankato, MN
February 2016 to April 2017
● Assisted customers in their daily transactions whether that was doing a deposit, a withdrawal out of their account, dropping off bank deposits, helping them get into their safety deposit box, etc.
● Had responsibilities tied into the loan aspect of the bank as well with figuring out if property taxes were being paid with cliental at the bank and also if their insurance was paid on time with their mortgages. Assisted in calling on clients to let them know the status of the payments.
Building Associate
Fleet Farm
September 2015 to November 2018
● Maintain stock levels on shelves.
● Set up new product displays.
● Assist in the preparation for upcoming sales and promotional events.
● Maintain a clean and neat department.
Personal Banker
Wells Fargo - Mankato, MN
May 2012 to July 2015
• Personal Bankers are expected to exceed challenging sales and referral goals by proactively selling products and services to customers and referring customers to other areas of the bank.
• Personal Bankers sell retail banking products and services to customers and prospects. Manages customer portfolio, services relationships and cross-sells all products and services. Provides broad base of financial and credit services with the goals of acquiring 100% of the customers' business.
• Develops and maintains relationships with Wells Fargo partners to maximize sales opportunities and achieve minimum sales standards. Uses profiling analysis tools to identify cross sell opportunities and makes outbound sales calls typically by phone to increase product per customer ratio. May handle cash transactions. May spend up to 30% of time completing service-related tasks. Manager Trainee
Trade home shoes - Mankato, MN
November 2010 to March 2012
• Learned not only how to become more developed in my own sales career but learn to train a group of 6 guys and manage them respectfully in a sales oriented retail store.
• Asst. Manager position to develop into a Store Manager. Trade-home Shoes puts individuals through a hands on, intense training that develops leaders and Store Managers for our company. During the training individuals will learn all aspects of the business- including- sales, merchandising, payroll, crew development, hiring, training, inventory control, sales and much more. The training time to become a store manager is between 8-18 months (typically).
Education
Bachelor of Arts in Human Performance
Minnesota State University 2004 to 2009
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