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Shift Manager

Queens, NY
December 20, 2020

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Wilson Pena resume

Sunnyside, NY ***04


To obtain a full/ part-time position at a well established organization and utilize my skills to their full potential for the company's benefit. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Shift Manager (full-time)


October 2016 to Present

• Perform cash reports and audits on a daily basis.

• General knowledge of AS400 and other inventory software.

• Monitor the safe and exercise precise cash handling.

• Respond to store and corporate emails in timely fashion.

• Mail out invoices, coupons, and other sensitive material for processing.

• Conducting daily five minute meeting via theatro devices.

• Supervise staff in assisting customers to the best of their abilities.

• Provide exceptional customer service to lead by example.

• Assign tasks for employees to complete to enhance customer service.

• Assist in warehouse maintenance of multiple products.

• Make sure all receiving merchandise match the invoice provided.

• Follow safety procedures at all times during warehouse deliveries.

• Perform in-store deliveries every week.

Census Enumerator (part-time)

U.S. Census Bureau - New York, NY

July 2020 to September 2020

• Assist the public in filling out the census

• Using bilingual skills to help individuals that speak Spanish understand what they are responding to.

• Gather data in a precise, yet respectful manner to report back to the U.S. Census Bureau. Service Clerk/ Cashier (full-time)

Walgreens Drug Store

January 2013 to September 2016

• Provide exceptional customer service at all times by answering questions, helping customers to where the products are located and making suggestions according to their needs. WORK EXPERIENCE

• Keeping the cashier area clean and being giving the customer their change in an accurate manner.

• Following cashier guidelines, such as requiring customers to provide identification when purchasing alcohol, cigarettes and any purchase made with a credit card that exceeds 50 USD. Head Photo Specialist

• Take customers passport pictures if they wish to obtain them.

• Print the customers photos in a timely manner as well as assisting them with the kiosk in order to place their order.

• Being aware of the content of the customers photos and that such do not violate ethical guidelines or copyright laws Beacon Internship (part-time)

Beacon Afterschool Program

February 2007 to June 2007

• Supervised children in second through the fourth grade in the classroom

• Helped children finish their Math and English homework

• Answered whatever questions the children had to the best of my ability. Bachelor's in Psychology

City University of New York Hunter College - Hunter, NY September 2009 to June 2015

• EXCEL (2 years)

• MICROSOFT EXCEL (Less than 1 year)


• WORD (3 years)

• Math (3 years)

• Operating Systems

• Mac OS

• Shift Management

• Help Desk

• Network Support

• Customer service



Employee of the Year

September 2016

Driver's License

May 2011 to October 2023

Customer Focus & Orientation — Highly Proficient

October 2020

Responding to customer situations with sensitivity. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Key Skills

• Proficient with the Microsoft Windows Operating System

• Proficient with Microsoft Excel, and Word

• Able to effectively communicate in Spanish

• Able to communicate and work with others regardless of the situation

• Eager and willing to learn what is being presented. AWARDS




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