Michael Scuderi Jr.

*** ***** **.

Quincy Ma. ***69

(617) 471 - 0502

Cell # (781) 534 - 5386

adit80@r.postjobfree.com

CAREER SUMMARY:

Twenty plus years experience in Help Desk / Desktop Support environment. Have worked with, Windows 95/98, NT, 2000, XP, Vista, Windows 7 and Windows 10 Professional. Extensive experience performing Windows Migrations including Windows 7 to Windows 10 Migrations. (recently completed several Windows 7 to 10 migrations) Experience with MS Active Directory SMS,SCCM, Ghost, Dame Ware and Alteris. Strong experience in use of SCCM and Active Directory, to create modify and remove user accounts, used Active Directory to alter users group memberships and permissions. Have also supported MS Office 97, 2000, XP, 2003, 2007, 2010 and 365.Have created Windows XP Virtual PC's,(using oracle virtual box). Supported Citrix web clients and, used MS Remote Desktop remote access software and have installed and configured other applications such as VPN’s. Background includes knowledge of TCP/IP and troubleshooting of Desktop, Laptop and Network Printer connectivity. Email issues both Outlook 2003, 2007,2010,365 and Lotus Notes (participated in Lotus Notes email migrations) on a local and remote basis. Supported numerous peripheral devices Network Printers, Scanners, Blackberries and Android Smart phones, also performed minor hardware support (memory and hard drive upgrades, replaced key boards and display screens).

Desktop Support Tech - (Contracted thru Iron Systems) Rockland Trust Plymouth Ma. 9/19 – 11/19

Image and configure Desktop and Laptop computers

Transfer all user data and settings from old equipment to new equipment

Install and configure all peripherals and any additional software needed

Address all incident and request tickets assigned to me

Provide post migration support to all users

P.C. Support Tech.-(Contracted thru Clear bridge Technologies)Kuerig/Green Mountain Coffee Co. Burlington Ma. 3/19 - 4/19

Reimage and encrypt new laptops using bit locker encryption application

Performed Windows 7 to Windows 10 Migration

Install and configure software according to user's individual needs

Install and configure all hardware peripherals

Using Active Directory move user's into groups according to user's individual access needs

Transfer all user data and settings to new laptop

Provide post migration support to users

Respond to incident tickets as needed using Service Now ticketing software

Michael Scuderi Jr.

523 Adams St.

Quincy Ma. 02169

(617) 471 - 0502

Cell # (781) 534 - 5386

adit80@r.postjobfree.com

P.C. Tablet Configuration Tech -(Contractor-Robert Half staffing) J. Jill Co. Quincy Ma. 9/18 - 10/18

Image all IBM Surface Pro Tablet PC's with appropriate images

Configure Tablets according to specification

Perform post configuration support as needed P.C. Tablet Configuration Tech -(Contractor-Robert Half staffing) J. Jill Co. Quincy Ma. 9/18 - 10/18

Image all IBM Surface Pro Tablet PC's with appropriate images

Configure Tablets according to specification

Perform post configuration support as needed

P.C. Migration Tech/ Desk Top Support Tech -(Contractor-John Galt staffing) Massport Logan Airport Boston Ma. 1/18 - 3/18

Upgrade computer hardware ( memory and HD Size)

Image all Laptops and PC's with appropriate images

Transfer all user data from old PC or laptop to New PC or laptop

Install all peripheral devices such as printers or scanners

Install and configure any additional required software

Trouble shoot any post migration problems

Respond to all incident tickets assigned to me

P.C. Technician (contractor The E Team) Hewlett Packard Enterprise) Andover Ma. 8/17 - 9/17 short term assignment

Receive previously leased P.C.'s and Laptops, wipe or replace the hard drives

Reimage P.C's and Laptops prepare them to be leased again

Desktop Support Technician( contractor The Davis Companies)Ginner Electro Chemical Research) Newton Ma. 5/17 - 6/17 short term assignment

Add and remove Users and Computers from domain using Active Directory

Add and change Group Membership using Active Directory

Image all PC's and Laptops with Windows 7 and 10 images using PXE boot and join them to network

Update and install all necessary patches using Heat software

Install and configure software packages

Push any needed additional software packages via Microsoft Advertised Programs

Troubleshoot any post installation issues either repair or escalate issues when necessary

Michael Scuderi Jr.

523 Adams St.

Quincy Ma. 02169

(617) 471 - 0502

Cell # (781) 534 - 5386

adit80@r.postjobfree.com

P.C. Migration Tech/ Desk Top Support Tech -(Contractor-John Galt staffing) Massport Logan Airport Boston Ma. 1/18 - 3/18

Upgrade computer hardware (memory and HD Size)

Image all Laptops and PC's with appropriate images

Transfer all user data from old PC or laptop to New PC or laptop

Install all peripheral devices such as printers or scanners

Install and configure any additional required software

Trouble shoot any post migration problems

Respond to all incident tickets assigned to me

Desktop Support Technician (contractor Abbtech Professional Resources Inc.)Internal Revenue Service Andover Ma. 4/16 - 12/16

Provide IT support both hands on and remote

Troubleshoot all workstation issues both hardware and software and network issues

Service and document all Incident and request tickets in accordance with SLA's

Install, configure and support all software applications

Provide minor Hardware support such as maintenance of network printers, minor support on both Desktops and Laptops

Order and return parts in accordance with company policy

Desk Top Support Tech - (Contractor- Cognizant Group) Celgene Pharmaceutical Research Group . Bedford Ma. 1/16 - 3/16

Respond and trouble shoot to all level ll incident & request tickets in Service Now ticketing system

Image new laptop & desk top computers using Altiris, transfer user data using Windows USMT tool

Responsible for all IMAC's

Installed and configured all software packages and peripherals (printers, scanners etc.)

Trouble shoot all PC & network printing issues

Trouble shoot all Outlook email issues connectivity issues

Trouble shoot minor hardware issues

Michael Scuderi Jr.

523 Adams St.

Quincy Ma. 02169

(617) 471 - 0502

Cell # (781) 534 - 5386

adit80@r.postjobfree.com

Citrix- Migration Tech - (Contractor- Viseme Group)Mass. Dept. Of Transportation . Quincy Ma. 2/15 - 3/15

Configure 3270 terminal emulation software

Configure Outlook email application for exchange server, setup Data Files & Signature Files

Install and configure additional applications as needed

Install and configure network printers and peripherals

Configure web browser security and privacy settings, ensure correct version of Java installed Provide general post migration support

Win 7 Migration Tech - (Contractor- HCL America)State St Bank & Trust . Quincy Ma. 9/14 - 10/14

Capture and transfer user data from older computer or laptop to new computer or laptop using MS- USMT utility

Install and configure applications (Oracle installation and configuration, Java installation, Proprietary software installation)

Provide technical support for all applications and hardware peripherals post migration

Supported all hand held devices (Ipads, Iphones, Blackberrys) Activation setup email setup and trouble shooting

Used Active Directory to add and remove users and computers from the domain

Help Desk Technician – (contractor- IBA Associates) Clean harbors Corp. Norwell Ma. 5/14-8/14

Provide level two helpdesk support to end users via telephone and remote network access

Open, Document, Close or Escalate all incoming help desk calls using “Service Now” ticketing system

Troubleshoot network connectivity issues, application support issues, email issues, network printing issues

Provide remote VPN support both setup and connectivity

Install and configure applications remotely using SCCM advertised programs to push applications

Install new hardware (printer, scanners) remotely via Dame ware remote access application

Michael Scuderi Jr.

523 Adams St.

Quincy Ma. 02169

(617) 471 - 0502

Cell # (781) 534 - 5386

adit80@r.postjobfree.com

Win 7 Migration Tech - (Contractor- CompuCom) Aon Corp. Boston Ma. 3/14 - 4/14

Migration Project from Windows XP to Windows 7

Image new laptops using SCCM

Capture and transfer user data from older laptop to new laptop using MS- USMT utility

Provide technical support for users post migration

Built Virtual machines from templates in virtual environment” using VMware and vSphere”

Post installation troubleshooting of both virtual machines and Wyse terminals (incident tickets)

Configure and install wise terminals into virtual network environment

General troubleshooting of any connectivity issues involving wise terminals on the virtual network

Remotely install software onto Virtual Machines using Altiris Software Deployment Server

Desktop / Helpdesk Support – (Contracted thru Atos) Metropolitan Life Insurance Co. Boston Ma. 8/2013 – 11/2013

Provided level two technical support to end users both remote and hands on utilizing Remedy ticketing system ensuring SLA compliance

Imaged both laptops and desktops with both Windows XP and Windows 7 images and migrated users data (using MS USMT tool)

Desktop / Helpdesk Support–(Contracted thru HP) Philips Corp. Andover Ma. 6/2013 – 8/2013

Provided level two technical support to end users both remote and hands on utilizing HP service mgr. ticketing system

Imaged both laptops and desktops with windows 7 image and migrated users’ data

Installed configured and supported user applications

Supported Outlook Exchange Email applications

Performed limited system administration via SCCM (adding and removing users and computers from domain, mapping network drives for remote users)

Supported network printers, Performed minor hardware upgrades and repairs

Install, configure and support software applications

Supported Lotus Notes Email applications

Supported network printers

Performed minor hardware upgrades and repairs on Desktops and Laptops

Michael Scuderi Jr.

523 Adams St.

Quincy Ma. 02169

(617) 471 - 0502

Cell # (781) 534 - 5386

adit80@r.postjobfree.com

Remote E worker Support - Blue Cross Blue Shield of Mass.10/12 – 1/13

Supporting approximately 750 users

Troubleshoot all VPN connectivity issues (involved TCP/IP and Liaison with Comcast)

Work all e worker level two incident and user request tickets to completion using SCCM remote access (meeting all SLA’s)

Monitor and maintain e worker incident ticket queue to insure SLA compliance

Image, configure, and transfer user data to all new laptops for both new and existing e workers

Install and configure all hardware (printers and Scanners) and software applications remotely

Manage e worker user accounts using Active Directory

(Involved, granting Admin privileges to users. Adding and removing users and computers from the domain, changing user group memberships, unlocking user Accounts)

Support and maintain e worker cubicles for e worker temporarily working on site (involved patching network jacks, installing network printers and other Peripherals)

Configuring and supporting blackberry mobile devices (involves requesting account creation, installing activation codes and device trouble shooting)

Desktop / Helpdesk Support– Raytheon Integrated Defense Systems 6/2012 – 7/2012

Diagnose, document, troubleshoot and resolve break/fix tickets using Remedy ticketing system both local and remote support.

Reimage and deploy Laptops for both new and existing users (involves data transfer)

Install configure and support all software packages includes Lotus Notes email package

Installation, configuration and support of all peripheral devices (Blackberry’s)

Laptop Hardware support

SHORT TERM ASSIGNMENTS - Desktop Support - 8/11 – 3/12

Chubb Insurance, American Cancer Society

Respond and trouble shoot Desktop incident tickets both locally and remotely meet SLA requirements

Replace Hardware when necessary (reimage PC and laptops with Win 7 transfer user data)

Respond to all user inquiries

Michael Scuderi Jr.

523 Adams St.

Quincy Ma. 02169

(617) 471 - 0502

Cell # (781) 534 - 5386

adit80@r.postjobfree.com

Desktop / Helpdesk Support –Wolters Kluwer - 3/2010 – 6/2010

Participated in roll out of Windows 7 Professional all new Desktop and Laptop computers,

Used Altiris to image both Desktops and Laptops (using PXE boot method) and to push software packages to clients on the network both local and remote

Used Altiris as a remote access tool

Installed and configured MS office 2010 as needed

Installed and configured Windows XP Virtual PC onto Windows 7 Desktops and laptops when needed

Responsible for all Desktop network connectivity, application support, email support,

Minor hardware support.

Responsible for creation of new computer accounts on LAN using Active Directory

Network printing support,

maintenance of switch closet, and all moves adds and changes

Desktop / Helpdesk Support – Morgan Stanley 1/09 - 5/09

Provide phone support for any user issues after migration completed such as network or e-mail connectivity or application issues

Document any issues that developed during refresh process

Transfer user’s data and settings from old P.C. to new P.C. via specialized Altiris script

Install and configure user’s prerequisite software and peripherals

(E.g. Bloomberg and Thompson financial software wireless devices (Blackberry’s and PDA’s)

Restore all user settings (e.g., Calendar and PST files network drive mappings, network printers)

Installed and configured Sophos Encryption software to encrypt hard drives on laptops and desktops

Windows 7 Refresh Projects 3/2010 – 4/2011

Holland and Knight; Liberty Mutual; Stop n’ Shop Co

Projects involved imaging hardware with Windows 7 image

Transfer of user’s data, validating user data and settings post migration (e.g. printers, drive mappings, PST files, internet favorites)

Adding computers and users to domain using Active Directory

Configuring email accounts, installation of additional hardware and software

Installed and configured Sophos Encryption software to encrypt and decrypt hard drives Blackberry and PDA handheld device support

for remote users via MS Remote Desktop and Dane ware

Michael Scuderi Jr.

523 Adams St.

Quincy Ma. 02169

(617) 471 - 0502

Cell # (781) 534 - 5386

adit80@r.postjobfree.com

Field Technician – Decision Support One 6/08- 10/08

Upgraded and repaired voting machine hardware and software for the State of Massachusetts

Cleaned and Calibrated (or replaced when necessary) Auto Mark Voting machine scanners printers

Performed general hardware overhaul (pickup rollers or bushings)

Help Desk Support / Technician – State St. Bank & Trust Co 8/07-01/08

Provided phone support to ten thousand users worldwide within a multi-cultural environment (Involved extensive use of Active Directory 100% phone support)

Used Remedy Call Tracking Software to Open, Close, Document, Update or Escalate Incident tickets

Troubleshooting of end user issues such as Network and Email connectivity issues (Usually involved both Exchange and Web mail and Citrix servers)

Supported handheld Devices (Blackberry’s, PDA’s)

General Application installation and support, Proprietary application support, 3270 applications

Citrix Server connectivity via SMS remote access software

Minor hardware support when needed

Desktop / Helpdesk Support – Putnam Investments /Mercer Inc. 12/05-2/07

Provided phone support to over fourteen hundred users both local and remotely approximately. 70% hands on 30% phone support

Utilized for both Remedy and Peregrine incident problem resolution tracking systems

Resolution or escalation (as needed) of daily trouble tickets according to service level agreement

Imaging of P.C.’s and Laptops using Ghost

Troubleshooting of network and Email (both Lotus Notes & Outlook) Connectivity issues both locally and remotely

Standard and proprietary application support

(Involved the support of proprietary 3270 terminal applications)

Used MS Active Directory to add and remove computers from the domain

Support of handheld devices (Blackberry’s, PDA’s) and other peripherals (network Printers)

Participated in a companywide desktop migration from Putnam Inc. to

New corp. entity Mercer Human Resource Consulting

Participated in network and email migration from (Novell to NT) and (Lotus Notes to Outlook);

Michael Scuderi Jr.

523 Adams St.

Quincy Ma. 02169

(617) 471 - 0502

Cell # (781) 534 - 5386

adit80@r.postjobfree.com

EDUCATION:

Bunker Hill Community College - Charlestown Ma. - Associates Degree

American International College – Braintree Ma. MCSA training Program (Certification Pending)

Clark University Computer Career Institute – Braintree Ma. MCSE training program

Computer Processing Institute – Cambridge Ma - . Computer Repair and Networking program

Quincy Junior College – Quincy Ma. - UNIX Basic course

New England Banking Institute – Boston Ma. Accounting and Business courses

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