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Manager Front Office

Location:
Patna, Bihar, India
Posted:
December 20, 2020

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Resume:

CURRICULUM VITAE

PERSONAL DETAILS

Name: Shiva Bharadwaj

Date of Birth: 30th August 1993

Nationality: India

Email: adit61@r.postjobfree.com

Contact Number: +91-911******* ; +91-703*******

OBJECTIVES

Experienced Bar Manager with more than 4 years in the foodservice industry in a management capacity. I have an Associate Degree in Hotel and Restaurant Administration and I have worked in the restaurant’s key areas of responsibility. My current occupation as a Bar Manager of The Pint Head has given me the experience of working in a hotel setting. I believe my skills and expertise will address the needs of your bar, the Fountainhead at the Moor. ACADEMIC ACHIEVEMENTS

7

th

june 2013 to 25

th

May 2016

BA in Hospitality Management

University of West London, UK.

Email: adit61@r.postjobfree.com

PUNE/INDIA

07

th

June 013 to 25

th

June 2016

3

rd

year advanced diploma International Hospitality Administration (I.H.A) International Institute of Hotel Management, Pune. Email:www.iihmpune.com/admission

PUNE/INDIA

12

th

March 2011 to 19

th

feb 2012

H.S.C (12

th

Class)

NOIS Jamshedpur.

Email: dbms.edu.in

JAMSHEDPUR/INDIA

• 05

th

March 2009 to 07

th

april 2010

I.S.C.E (10

th

Class)

Vignan Vidyalaya Vishakhapatnam.

Email: www.vignanschools.org

VISHAKHAPATANAM/INDIA

WORK EXPERIENCE

01 Dec 2014 to 14th April 2015

Industrial Trainee

Four Points by Sheraton Pune

5 star hotel

Pune,India

Tasks Performed:

• Food Production: I was trained to set up the breakfast buffet; I also mastered the art of cutting.

• Food and beverage service: This was one of the most interesting departments as got to learn and experience the in house jobs such as store pick-up, inventory, bar service, and room service.

• Front Office: I was given the opportunity to experience all the sections of the front office be it back office or thfront desk. Concierge, guest relations.

1stJune 2016 to 1st June 2017

Operational Executive

Stone Water Grill

Pune,India

Tasks Performed:

• Making and serving drinks to the table

• Managing inventory of stocks

• Setting the work station

• Following hygiene standards and making alcoholic and non-alcoholic beverages

• Organising events and managing the same

03 July 2017 to 04th August

Club and Lounge Sr. Executive

Stone Water Grill

Pune India

Task Performed:

• Handling the calls for newly opened places.

• Verify the owner and the places and rate them as per the blogger feed back.

• Conducting new promo codes for the clients and the customer.

03 July 2018 to 15 December 2019

Club and Lounge Assistant Manager

Stone Water Grill

Pune India

Task Performed:

• Delivered excellent customer service maintaining a high standard of customer management.

• Established excellent customer service in fast paced environment.

• Developed regular clientele through outstanding customer service.

• Scheduled and trained new staff, End of day balances, weekly reports and payroll, Spot ID checks.

• Managed liquor inventories, payroll, training staff on customer service and retention

• Reported weekly to Bar Manager, records of sales and payroll.

• Provided daily management and supervision of staff while also focusing on inventory management, supplier relations, and loss control.

• Assisted with inventory management, oversaw seamless beverage service, provided guidance and training to new employees.

• Handled scheduling, ordering, and receiving of all bar deliveries.

• Managed all aspects of the food service operations for high volume corporate location.

• Coordinated seating in high volume power breakfast and lunch outlet.

• Served as full service cook and high volume bar sales.

• Served as acting manager during high volume shifts.

• Managed daily operations and supervised three bartender's and six Barman

• Assisted managing the daily operations of a busy college bar.

• Managed the daily operations including FOH and BOH responsibilities.

• Assisted in the daily operations Trained all new employeesFilled in where/when neededExcellent customer service.

Freelancer

Managing events for private events.

Pune India

Task Performed:

• Getting the placed booked for the event.

• Confirming the artist and line up for the show/event.

• Looking after the beverages section Coordinate with the team for any type of querry. ADDITIONAL SKILLS, EXPERIENCE & AWARDS

• Good hands on excel.

• Well-experienced in all areas of bar and restaurant operation. Certified, Mixologist.

• Excellent communication skills; motivates and encourages the team to perform at their best every time.

• Good communication skills

• Guest handling.

• Marketing/Promotions.

• Attended Pernod Richard Mison College of bartending.

• Participated I South Indian Association Cocktail Competition. EXTRA CURRICULAR ACTIVITIES AND HOBBIES

• Mixologist Certification 2017

• Listening to music

• Playing cricket

• Cooking



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