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Manager Service Representative

Abu Dhabi, United Arab Emirates
December 20, 2020

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Lubana Safi

Abu Dhabi, Al-Nahyan, Hameem Street



Al Ibdaa Bank Syria 08 Apr 2018- 30 Sep 2019

Operations Officer

Coordination between the bank branches and the operations department, studying loan requests and sending them to the risk department, following up on delayed payments, verifying the work of the branches to achieve the monthly goal and following up on the daily work (withdrawal, deposit, disbursement of the loan), preparing the monthly report on banking operations, dealing with settlement of accounts and coordinating departments, processing mail Internal / external, keeping the Operations Manager informed of all matters related to process deviations and risks involved, in addition to administrative work and archiving.

Syriatel Mobile Telecom 06 Nov 2016 – 16 Nov 2017

Customer Service Representative

Receiving customers and making them feel satisfied, answering product and service questions, proposing information about other products and services, working with a customer service manager to ensure appropriate customer service is provided, entering customer data on the system and providing all services to them, and maintaining complete confidentiality with regard to customer data Jankamera School 01 Feb 2014 – 30 Jun 2016


Preparing lesson plans and educating students at all levels. Assign homework, assessment tests, document progress, and ensure that information is fully accessible to all students Freelancer: Private lessons as French teacher 01 Jan 2014 – 30 May 2019 Education

Bachelor of art, French literature, Al Baath University, Syria 2015 Training Courses Certificates

2019 combating money laundering and combating terrorist financing course at banking training and qualification center; Damascus, Syria

2019 Feasibility studies at Ousos Institute; Damascus, Syria.

2018 Human resource management at EIU (Europe International University).

2017 Selling Skills at Syriatel Telecom; Damascus, Syria.

2016 English Preparation Course at Dar Al Noor Institute; Damascus, Syria.

2015 ICDL Training Certificate (IT, Internet and outlook, PowerPoint, Excel, Access & Word)

2013-2014 Francophone University Association (Al Baath University) a. 2014 Presentation of Scientific Research, using Power point for presentation b. 2013 Translation Certificate French vs. Arabic

c. 2013 French Language Skills Certificate


Team work

Work under pressure

Attention to details



Interpersonal Communication

Problem Solving


Computer: MS Office (Word, Excel, PowerPoint, Outlook & Internet) Languages

Arabic: Native Language

French: Licensed Translator, Fluent

English: Very Good in read, write and speak

Personal data

Date of Birth: 01 Jan 1993

Marital Status: Married

Nationality: Syrian

Visa Status: Residence / Family

Driving license: UAE


Assad Al Nabwanee, Ibdaa Bank Syria

Operations Manager


Ameer Al Rabbat, Syriatel Mobile Telecom

POS Supervisor


References Documents and Certificates for all Above Are Available Upon Request Your sincerely…

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