Manager Service Representative
Resume:
Lubana Safi
Abu Dhabi, Al-Nahyan, Hameem Street
050******* **********@*****.***
Experience
Al Ibdaa Bank Syria 08 Apr 2018- 30 Sep 2019
Operations Officer
Coordination between the bank branches and the operations department, studying loan requests and sending them to the risk department, following up on delayed payments, verifying the work of the branches to achieve the monthly goal and following up on the daily work (withdrawal, deposit, disbursement of the loan), preparing the monthly report on banking operations, dealing with settlement of accounts and coordinating departments, processing mail Internal / external, keeping the Operations Manager informed of all matters related to process deviations and risks involved, in addition to administrative work and archiving.
Syriatel Mobile Telecom 06 Nov 2016 – 16 Nov 2017
Customer Service Representative
Receiving customers and making them feel satisfied, answering product and service questions, proposing information about other products and services, working with a customer service manager to ensure appropriate customer service is provided, entering customer data on the system and providing all services to them, and maintaining complete confidentiality with regard to customer data Jankamera School 01 Feb 2014 – 30 Jun 2016
Teacher
Preparing lesson plans and educating students at all levels. Assign homework, assessment tests, document progress, and ensure that information is fully accessible to all students Freelancer: Private lessons as French teacher 01 Jan 2014 – 30 May 2019 Education
Bachelor of art, French literature, Al Baath University, Syria 2015 Training Courses Certificates
2019 combating money laundering and combating terrorist financing course at banking training and qualification center; Damascus, Syria
2019 Feasibility studies at Ousos Institute; Damascus, Syria.
2018 Human resource management at EIU (Europe International University).
2017 Selling Skills at Syriatel Telecom; Damascus, Syria.
2016 English Preparation Course at Dar Al Noor Institute; Damascus, Syria.
2015 ICDL Training Certificate (IT, Internet and outlook, PowerPoint, Excel, Access & Word)
2013-2014 Francophone University Association (Al Baath University) a. 2014 Presentation of Scientific Research, using Power point for presentation b. 2013 Translation Certificate French vs. Arabic
c. 2013 French Language Skills Certificate
Skills
Team work
Work under pressure
Attention to details
Leadership
Negotiation
Interpersonal Communication
Problem Solving
Adaptability
Computer: MS Office (Word, Excel, PowerPoint, Outlook & Internet) Languages
Arabic: Native Language
French: Licensed Translator, Fluent
English: Very Good in read, write and speak
Personal data
Date of Birth: 01 Jan 1993
Marital Status: Married
Nationality: Syrian
Visa Status: Residence / Family
Driving license: UAE
References
Assad Al Nabwanee, Ibdaa Bank Syria
Operations Manager
******.**********@*****.***
Ameer Al Rabbat, Syriatel Mobile Telecom
POS Supervisor
References Documents and Certificates for all Above Are Available Upon Request Your sincerely…
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