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CEDRIC PERSAUD

U.S. Citizen

Mobile: 301-***-**** • Home: 301-***-****

Email: adit3d@r.postjobfree.com

SUMMARY OF EXPERIENCE

Motivated professional with numerous years of experience managing distributed IT systems in the enterprise.

An effective leader with over 15 years of supervisory experience, skilled in enlisting the support of all teams in aligning with IT project and organizational goals.

Highly organized and efficient in fast-paced environment. Experienced working under deadlines and prioritizing multiple projects simultaneously. Deliver and promote high quality and innovative IT products and services. Association of American Medical Colleges, Washington, D.C. 8/19/19 – Present IT Manager

Lead IT operations teams responsible for 24x7 production support of network infrastructure, data centers, unified communications, Linux/UNIX servers, cybersecurity, storage, and business-critical systems. Key responsibilities include ensuring high availability of applications & systems, end user & service desk support, outage management, and all data center hardware and site support activities. Test and enhance disaster recovery and business continuity plans. Maintain and operate the production environment, modernize/upgrade network and infrastructure (hardware/software) for multiple data centers and customer sites. Support core infrastructure including firewalls, DNS, switches, WAF, routers, F5 load balancers, Cisco unified communications, data backups, remote connectivity, and wireless network. Apply incident, problem, and change management best practices using ITSM principles. Deal with software and hardware vendor technical support such as Cisco and AWS. Assess and detect security vulnerabilities, identifying mitigation plans and ensuring compliance with all relevant security configuration standards. Support AWS Cloud migration with focus on building and securing the network (VPN/VPC/Route53/Direct Connect). Involved in IT project planning, budgeting, contract negotiations, renewals, and execution of strategic programs. Hire, develop, and retain staff as needed. Washington Metropolitan Area Transit Authority, Washington, D.C. 5/28/19 – 7/28/19 IT Application Manager

Managed migration of IT applications to newer technology using virtualization (VMware). Provided production support and solutions architecture analysis and recommendation for enterprise systems. Responsible for high availability assessment and strategy for Cloud (Microsoft Azure) mobile application with complex interdependencies. Established a formal incident

& problem management process. Coordinated security patching to assess application impact and mitigate risk. Verizon, Silver Spring, MD 7/20/98 – 4/26/19

Senior IT Manager

Led technical staff responsible for infrastructure and application production support in the enterprise. Responsible for hands-on operations support, cybersecurity, and customer service management of critical IT applications and infrastructure in a DevOps/Agile environment running on Linux/UNIX/Windows. Executed and project managed a wide variety of IT initiatives through effective leadership such as implementing public Cloud migrations using AWS, cybersecurity analysis, software development, and business resiliency plans. Hired and developed staff as needed.

Responsible for IT incident and problem management (ITSM) including root cause analysis. Ensured customer service level agreements (SLA) met established criteria and customer issues were immediately addressed, and worked closely with vendors, engineers, and application developers to resolve complex cybersecurity and IT problems.

Project managed the migration of on premises enterprise IT systems to Cloud using AWS and Oracle Cloud. Ensured technical issues were resolved, milestones and delivery dates were met, automation configured, and disaster recovery implemented.

Deployed and monitored ELK Logstash & Splunk on key applications for log analysis, security forensics, and data visualization. Reviewed and developed IT security practices and processes to remediate security vulnerabilities to minimize IT risk. Worked closely with Security Operations Center (SOC) to resolve security threats as needed.

Modernized and improved IT operations through improved monitoring, faster, more reliable deployments, implementation of disaster recovery, training staff, focused effort on deploying fixes, and better metrics which resulted in improved SLA and availability.

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Improved customer response time by 40% on a major application by conducting customer site visits, identifying system “bottlenecks,” and driving IT improvements.

Project managed major program to transition IT operational functions and hundreds of applications to a managed services provider. Hired resources, implemented business & funding requirements, addressed security/compliance issues, and worked across external teams to complete project on time and within budget.

Spearheaded effort to automate application processing for a major billing system using a workload automation software (ESPx) resulting in 90% automation of manual tasks as well as improved customer satisfaction.

Developed and implemented a company-wide systems and security certification methodology (QA) for all IT deployments, which improved systems availability and reduced defects by 50%.

Managed the application workload automation organization along with numerous staff responsible for administering, programming, engineering, and supporting dSeries/ESPx software in the enterprise for hundreds of open systems applications.

Received a patent at Verizon for the development of a unique enterprise-wide software quality assurance tool PwC (PriceWaterhouseCoopers) LLP, Falls Church, VA. 10/1/97 – 7/1/98 Management Consultant/Programmer

Interacted with fortune 500 clients such as Marriott and Microsoft to solve their IT problems by understanding their challenges, reviewing their business processes, and recommending IT solutions to improve their business.

Analyzed and assessed IT infrastructure, software, and systems such as Point of Sale (POS) in order to recommend the right technologies for clients.

Traveled to client sites to configure, test, and troubleshoot UNIX and Windows servers in order to integrate them into the client’s network. Wrote comprehensive technical documentation for clients.

Worked on a large-scale IT project - responsible for designing and developing a client/server web application using Java on UNIX (Solaris). Coded critical back-end application processing using Java on Solaris. Federal Reserve Board, Washington, D.C. 8/8/94 – 9/24/97 Systems Analyst

Performed software development and technical support for financial, banking, and regulatory customers. Developed and supported forecasting software on UNIX to allow economists to better utilize economic data. Led the design and development of a web application using HTML forms, Perl, Internet search technology, and SMTP. Evaluated and recommended vendor solutions and infrastructure systems related to Windows and UNIX servers. Troubleshot and resolved end-user database and network connectivity issues on UNIX systems. Boeing, Vienna, VA. 8/1/93 – 8/2/94

Programmer Analyst

Supported the federal government’s Army Reserve project (RCAS) – a nationwide x.500 secure email communications system. Provided UNIX systems administration for a large 3-tier secure application. Specialized in the UNIX operating system with focus on systems administration and TCP/IP networks. Major responsibilities included designing, developing and implementing solutions to administer and support UNIX servers in staging and production. Wrote KornShell scripts to configure and auto install software on UNIX servers. EDUCATION

Bachelor of Science in Computer Science (1993) University of Maryland, College Park ITIL v3 Foundation Certified (2016) Wake Technical Community College AWS Certified Cloud Practitioner (2019) AWS

Amazon Web Services – Cloud Migration and Architecture (2016) Verizon Security Fundamentals and Life Cycle (2016) Verizon COMPUTER PROFICIENCIES

Software and Languages: C Language, Perl, HTML, SQL, KornShell, TCP/IP, Java, SQL, CA Enterprise Scheduling Package (ESP), CA dSeries Workload Automation, proficient in Microsoft Office programs (Word, Excel, PowerPoint, Outlook), Amazon Web Services (AWS), Veritas Netbackup, vCenter.

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