Customer Service

DIDIGU, CHIZOBA LILIAN

**, *****, ***** ***** ****, NEW ROAD, LEKKI

(234) 705-***-**** ************@*****.***

BIO DATA

Gender: Female

State of Origin: Enugu

Nationality: Nigerian

Religion: Christian

Marital Status: Single

Date of Birth: March 27th 1996

CAREER OBJECTIVE

An outgoing visionary seeking a job placement where the substance of my dynamic customer service will be fully harnessed for the success of the organization. I am confident and eager to become a valuable member and integral part of your innovative crew while upholding the values of your organization with its goals, aspirations and objectives in view as my interpersonal skills are second to none. SKILLS

● Ability to multitask and prioritize tasks

● Excellent leadership and interpersonal skills

● Assertive, resilient, highly adaptable

● Great verbal and written communication skills

● Professional discretion

WORK HISTORY

PAYPORTE (Aug. - Nov. 2020)

Offline Store Executive/Fulfillment Officer

Job Description

● Managed customer interface, satisfactions, inquiries, complaints and queries.

● Innovated new initiatives that won new customers and sustained existing customers.

● Ensured standards for quality, customer service and health were met.

● Maintained the credibility of the store and complied with the company's policies and legal requirements.

● Managed stock levels and made key decisions about stock control.

● Managed all controllable costs that kept operations profitable.

● Collaborated with productions and an online store team which ensured availability of merchandise.

● Managed online order processing and handled general post sales.

● Secured merchandise by implementing security systems and measures. RIVERSIDE SECONDARY SCHOOL, ANAMBRA (April 2019 – March 2020) Corp member, Teacher

Job Description

● Took over Home Economics class for 10 months, managing all classroom assignments, student needs and record keeping.

● Keep students on-task with proactive behavior modification and positive reinforcement strategies.

● Exceed required minimum passing rate of 50% since over 5 years.

● Communicate frequently with parents, students and school personnel to provide feedback and discuss instructional strategies.

● Observe and evaluate students' performance, behavior, social development and physical health.

● Implement reading and writing workshops to increase student literacy and support school reading programs.

● Collaborate with a team of faculty to develop an after-school tutorial program for students in need of extra help.

● Collaborate with other teachers to coordinate social activities and field trips in alignment with curriculum.

NIVEA, ENUGU (March 2018-May 2018)

In-Store Promoter

Job Description

● Developed an exceptional attendance record with special attention to punctuality and preparation to work upon arrival.

● Employed interactive materials such as videos and slideshows to share information about the products or services.

● Followed quality standards and procedures to minimize errors and maximize customer satisfaction.

● Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Nivea, protecting company reputation and loyal client base.

● Maintained material and stock levels consistent with business requirements while meeting target capital objectives.

● Converted community contacts into potential clients through networking, consistency and credibility.

EDUCATION

B.Sc (Honors) Sociology & Anthropology (2013-2017) Enugu State University of Science and Technology

Senior School Certificate Examination (2007-2013)

Holy Child College, Lagos

(West African Senior School Certificate)

First School Leaving Certificate (2001-2007)

The Fountain School, Lagos

HOBBIES

Creative writing, R eading, Mee ng new people, Playing games, Enjoy Traveling . REFERENCE - Upon request

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