UZMA KHAN

Glen Head, NY *****

Cell: 516-***-****

adit20@r.postjobfree.com

Innovative Information Technology Professional with eight years' experience in prioritizing customer satisfaction while providing technical support. Successful in providing network support, troubleshooting, and maintenance to different variety of customers. Personable communicator while assisting with technical issues and training. Windows 7 and 10

MAC, Google applications, SCCM

Microsoft Certified Professional

MFA/DUO admin

Proficient in Office 365 and SQL

Medical terminology knowledge

Strong analytical skills

Microsoft Office Suite

BMC Remedy and Crystal Report specialist

Workflow analysis

Installation and maintenance of Windows Software

Technical Writing

Hospital software-EMR, Cerner Millennium, EHR,

Sunrise, and E-prescription.

Helpdesk administration

Troubleshooting and diagnostics

12/2019 to 01/2020

PROHEALTH CARE INC.

Syosset, NY

Desktop Support Engineer

Responsibilities included desktop support, updating ServiceLink ticketing system. Worked as a team on assigned deployment projects with Laptops, Workstations, Printers, Scanners, Wireless devices. Configured new employee workstations, including hardware, software and peripheral devices. Consistently responded to customer service emails within standard window for optimal response. Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction. Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.

03/2019 to 08/2019

NEW YORK UNIVERSITY

New York, NY

Global Service Desk Analyst

Troubleshooted NYU Classes applications and system malfunctions to restore normal functioning Document and revise knowledge base database, and test procedures Support handling Windows 7,8,10, Google APPS, and MAC Client base support for over 80,000+ groups

Phone and email support for NYU students, faculty as well as alumni Provided support for web based applications including NYU classes and Zoom Learning Analytics Train faculty and student users to work with NYU applications and programs 01/2019 to 03/2019

ROBERT HALF TECHNOLOGIES, DB SCHENKER

Melville, NY

Desktop Support

Responsible for migration process for the implementation in a large environment Provide level 1 and 2 support for Windows 10

SCCM-responsible for providing system integration, networking, and troubleshooting Ensuring that all systems are deployed consistent with best practices Provided technical training in a variety of desktop technologies Assisted in Office 365 migration, implementation, and training Backup configuration and troubleshooting

Train staff and users to work with Windows 10 and Microsoft Office 03/2012 to 08/2018

GREAT KIX

Plainview, NY

Help Desk Analyst

SUMMARY

SKILLS

EXPERIENCE

Provide knowledge and support related to different applications Developed and executed marketing programs and general business solutions resulting in increased company exposure, customers traffic, and sales

Matched purchase orders with invoices and recorded necessary information Diagnosed and troubleshooted Windows processing problems and applied solutions to increase company efficiency 10/2000 to 08/2002

CATHOLIC HEALTH SERVICES OF LONG ISLAND

Rockville Centre, NY

Help Desk Analyst

Supported Sunrise Clinical Manager for inpatient.

Logged support tickets and closed when issues were resolved Placed software into production by loading software into the computer and entering necessary commands Prepared references for users by writing clear operating instructions Coordinated with systems partners to finalize designs and confirm requirements Established compatibility with third party software products by developing programs for modifications and integration

Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access

02/1998 to 04/2000

AIG GLOBAL MARINE AND ENERGY

New York, NY

Assistant Web Designer

Completely updated and redesigned user experience for AIG company website Identified and eliminated website bugs to improve user experience Upgraded site by updating content and graphics and monitored performance and results Designed images, icons, banners, and audio enhancements Used and contributed to style guides and other design documentation to maintain coherent information and interaction design patterns

Produced sample sites and received feedback about draft sites BACHELOR OF SCIENCE 01/2013

New York Institute of Technology, Old Westbury, NY BACHELOR OF SCIENCE: COMPUTER SCIENCE 01/1998

Queens College of The City University of New York, Flushing, NY EDUCATION AND TRAINING

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