Robert Gonzalez-Florin

adit1t@r.postjobfree.com 407-***-****

PROFESSIONAL SUMMARY

IT Support Specialist with 4+ years comprehensive experience installing, maintaining, and troubleshooting PC/Mac computers and peripherals

3+ years experience in high volume call center environment

Technical Certificates earned with Valencia College credits

SKILLS

• ServiceNow Ticketing

• Remote Tier 1 and 2 Help Desk

• Active Directory

• ITSM/ITIL knowledge

• Installation of peripherals (printers and other devices)

EXPERIENCE

IT Help Desk Specialist

Advent Health Corporate (Contractor) – Altamonte Springs, FL February 2020 - April 2020

Remotely assessed technical issues, in adherence to all standards

Provided timely resolutions to end users and generated service tickets

Client Support/Bank Credit Card Specialist

JPMorgan Chase-Inbound Call Center – Heathrow, FL April 2018 - December 2019

Respectfully acknowledged issues and resolved them to clients' satisfaction

Applied conflict resolution skills to achieve positive results

Sales Representative-Outbound Call Center

Wyndham Vacation Ownership – Orlando, FL May 2016 - January 2018

Successful in sales of travel packages promoting brand equity and ownership

Consistently held to performance goals with emphasis on product upgrades

Computer Support Field Technician

CompuPat Inc – Orlando, FL June 2015 - August 2016

Repaired and configured devices to specific company standards

Accurately completed all assignments within given deadlines

Computer Support Technician

KidMD Pediatrics LLC – Winter Garden, FL November 2012 - June 2017

Network Administrator, On-call Technical Support

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