Manager Program

Edward Kenner

**.********@*****.*** Denver, CO 720-***-**** voice & text

IT Operations Manager Senior Project Manager

Industry Standard IT Best Practices Enterprise Data Centers Cyber Security IT Operations Cloud- based Technologies Hyper-Converged Technology

Accomplished IT leader with 24+ years of progressive experience implementing and delivering mission- critical infrastructure, services and support. Passion for accurate reporting and metrics to ensure critical business processes are secure, stable, reliable and compliant.

Well-versed in strategic planning, IT Roadmaps, PMO Roadmaps, leveraging industry standards ITIL & Gartner for staffing, budgeting, project management, critical problem-solving, implementation of robust, secure, scalable IT infrastructure and systems.

Authentic, transparent leader by objective with ability to recruit, develop, and engage IT professionals, building team spirit to retain top talent in a competitive marketplace.

Passion for optimizing value of IT investment, leveraging skills in IT finance, budgeting, procurement, and vendor relations with IT giants (IBM, Microsoft, HP, Dell, Red Hat, VMWare).

Respected by senior executives for unparalleled ability to implement ambitious programs.

Security Clearances Held – Top Secret, CJIS – Criminal Justice, C2 – Government Financials Experience:

ITIL Foundations IT Project Management

Project Management IT Service Management

MSHA (Mining) OT Control Networks (Mining)

911 Call Centers Satellite Functionality & Imagery Cisco Certified Network Associate HPUX / Red Hat Linux Cyber Security (ISOC) Network Operations (NOC)

Recent Projects:

● Program Manager Integration - Security and Network Controls – Current

● Cyber Security Center (CSC) in coordination with IBM Global Security - 2019

● PMO Standards & Process Leader (PMBOK, PMI) – 2015 – Current

● Automated Controls for Mining, Waters System & Operations – 2019

● Enterprise Vulnerability Remediation, Lead Project Manager – 2016 - 2018

● ITIL / ITSM & General IT industry best practices 2010 – current OPTUM CARE SKYBRIDGE (Contract) Feb 2020 - Present Program Manager Security Infrastructure /Senior Project Manager Responsible for Program Management supporting the IT security and infrastructure organizations providing process improvement and strategic initiatives. Working with cross-functional IT teams to design, develop, and integrate processes and procedures utilizing best practices and industry standards (ITIL, COBIT, PMBOK, CMMI). Ensuring implementations meet Optum's operational stability, security and compliance. TRI-STATE GENERATION TRANSMISSION PDS (Contract) April 2018 – Feb 2020 Senior Project Manager, Cyber Security & Infrastructure Working under the direction of the CISO Managing active projects including buildout of a new Cyber Security Center, Deployment of Network monitoring sensors in the OT Networks, expansion and buildout of mining operations, planning for disaster recovery exercises, upgrading of IT systems to align with the Information Security & IT roadmap. Many of these efforts are multi-year phased engagements. WELLS FARGO KFORCE (Contract) – December 2016 to April 2018 Program Manager, Project Management - Vulnerability Remediation Recruited via K-Force to lead a team of up to 14 Project Managers in the Infrastructure and Configuration Management group, achieving critical milestones in a $200MM, >2-year mission-critical vulnerability remediation initiative (international standards, systems, processes). Assure audit-readiness and compliance to federal banking regulations. Report to Program Manager, Vulnerability Remediation. WEST SAFETY SERVICES INTRADO – March 2015 to October 2016 Manager, Systems Administration UNIX, Windows & Non Stop Teams Recruited by former colleague to reinvigorate a team of 12 System Admins with a massive project portfolio. Reported to Director of I.T. Collaborated closely with Application Support teams. Implemented best practices and staff training. Completed 5 delayed infrastructure projects. Controlled multi-million-dollar budgets, contracts, and licensing/support agreements with HP, Microsoft, RedHat and others. FIRST DATA CORPORATION – August 2014 to March 2015 Manager, Government Solutions Incident Management

Recruited to lead ITIL-driven design and implementation of an Incident Management program for a $20BN/day electronic tax payment solution for Bank of America (contractor to the IRS). Reported to Sr. Program Director, EFTPS. Managed a team of 3 in a 24X5 production environment. Drove down critical incidents by 80%. Enhanced knowledge base to streamline problem management going forward. DIGITALGLOBE - May 2012 to August 2014

Manager, IT Incident Management Operations Supervisor Service Management Recruited by former manager to build a responsive, expert technical support team of 6 providing Tier II support and after-hours help desk support to federal client SLAs. Reported to Manager, TSOC. Created IT cross-training programs. Designed rapid reboot process for ground control systems, reducing maintenance time by 50%. Collaborated with Space Operations, Engineering, and Application support teams. WIPRO INFOCROSSING INSIGHTGLOBAL (Contract) – November 2011 to May 2012 Senior Infrastructure Project Manager

Managed rapid (4-week) onboarding of enterprise accounts involving data center migration into Wipro’s offshore VMWare/UCS data center infrastructure, orchestrating up to 8 concurrent projects. Reported to Director, PMO.

VERTIS COMMUNICATIONS – March 2010 to September 2011 Manager, IT

Managed an IT infrastructure team of seven supporting 2 data centers, 400+ servers, 100+ workstations for a

$200MM line of business (web-hosted advertising for major retail chains). Reported to Director of Infrastructure. Facilitated end-user technology refresh as well as upgrading networks and implementing additional capacity servers. Implemented VMware ESXi Virtualization. Led a successful 8-month, $200K data center relocation. Migrated Oracle RAC to 11G cluster on a Sun Solaris zoned platform. LEVEL 3 COMMUNICATIONS – November 2007 to May 2009 Manager, Infrastructure / Data Centers

Built a peak-performing Data Center Operations team of 16 in 2 states providing 24 x 365 Tier 2 technical support of UNIX, Windows, database, backup operations and application middleware in 3 data centers, >7000 servers worldwide. Reported to Sr. Director of IT Operations. Developed, documented, standardized, and streamlined core IT processes to support offshore developers, testers, users and customers. Partnered with cross-functional leaders to deliver robust, scalable IT infrastructure. Collaborated with System Architects to implement new technologies and solutions.

CORPORATE EXPRESS – August 1996 to November 2007

Project Manager IT Change Management

Prioritized and managed numerous IT implementation projects nationwide with go/no-go decision-making authority. Dotted line accountability to CIO.

Manager, Data Center Operations

Led an IT operations team of 12 in a 24x365 operation with 2 data centers and 600+ servers. Controlled an OPEX/CAPEX budget of $5MM. Oversaw physical security, data center environment efficiencies, Tier 2 UNIX and Windows support, network operations support, after-hours service desk, environmental, fire protection, and power systems.

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