KENNETH JONES 318-***-**** ********@******.***
Plano, TX 75024
Summary
Energetic, dedicated, and multi-faceted professional with broad-based experience and training as a Class-A CDL Driver. A motivated team player, highly resourceful and knowledgeable, with the demonstrated ability to ensure on-time delivery while ensuring a first- class customer experience. Widely regarded for the for stellar on-the-road performance, consistently delivering superior customer service, and producing top-level results in fast-paced, high-pressure environments. Areas of Expertise
• Texas CDL License, Medical Examiners Certificate, pending Hazmat and Tanker Certifications
• Clean driving record and ongoing commitment to safe driving practices
• Proven background in delivering on schedule while providing excellent customer service
• Willing to work independently or partner, effectively navigates via maps of GPS
• Demonstrated success in loading and unloading freezer, cooler, and dry items up to 80 lbs
• Excellent judgment, professional integrity, organization, and time management skills
• Strong interpersonal communication, written, verbal, and listening abilities Professional Commercial Truck Driver Training
Class A, Standard Transmission, Combination Truck and Trailer Certification, Aspire Truck Driving Academy, Dallas, TX (2019)
• First in class with performance of pre-trip inspections, A, B, C, D and in-cab brake testing
• Recognized by instructors and examiner on driving skills and safety operations
• Earned outstanding recognition for parallel parking, offset, and straight backing Professional Experience
PROFESSIONAL CDL CLASS-A DELIVERY DRIVER – Performance Food Group, McKinney, TX 2019 - Present
● Hold direct responsibility for the delivery of 1,800+ freezer, cooler, and dry items to restaurants in 14 Central and Western states.
● Perform detailed Class A, B, C, D, and in-cab air brake inspection and checklist prior to dispatching from the terminal.
● Load, unload, and maintain trucks and food dispensing equipment to maintain sanitary working conditions.
● Ensure all orders are correct and communicate any order changes, if necessary, with corresponding restaurant managers.
● Afford on-time delivery of food orders to restaurant, ensuring optimal performance and food quality.
● Collect authorizations for credit invoices, collect money from customers, and accurately maintain all paperwork.
● Work closely with management and other departments to communicate concerns and ensure high levels of customer satisfaction.
● Keep vehicle and delivery area clean and follow all proper delivery methods in accordance with DOT regulations.
● Facilitate comprehensive training for new drivers on proper protocols.
● Utilize hand truck for delivery food and a handheld computer device for logging transportation and delivery details.
● Consistently achieve all safety, food specification, and labor objectives in accordance with customer requirements. FACILITIES OPERATIONS MANAGER – Pacific Union Financial, LLC, Irving, TX 2017 - 2018
● Oversaw facility operations for 8 sites encompassing 495K square feet located across 5 states.
● Led the daily activities for 7 team members, managed performance of 50+ vendors, and directed 25+ projects up to $12M.
● Closely monitored all building systems to ensure 100% uptime of critical system functions.
● Developed, updated, and implemented critical policies and procedures for preventative maintenance and mailroom services.
● Collaborated with management to asses new projects and assist with design and realization of non-construction projects.
● Developed project SOWs, evaluated, selected, and scheduled contractors, managed budgets, change orders, delivery, and quality. FACILITIES SUPERVISOR – Ocwen Financial Corporation, Coppell, TX 2014 - 2017
● Directed building and office maintenance, security, renovation, and construction activities for 3 corporate sites.
● Inspected and evaluated the overall condition of physical buildings, grounds, and mechanical areas.
● Recruited, hired, trained, scheduled, and managed performance for a team of 7 skilled in-house tradesmen.
● Ensured facility and safety standards and implemented best practice methods for energy conservation and economic operations.
● Received 20+ “4+ Performance Rating” awards for above and beyond performance of facilities operations and project management. Resume: Kenneth Jones Page 2 of 2
CRITICAL SYSTEMS FACILITY ENGINEER – Ocwen Financial Corporation, Coppell, TX 2011 - 2014
● Served as a first responder for all technical and facility-related issues with Data Center Critical Operations.
● Delivered comprehensive coverage of critical systems for all data center routine and emergency services.
● Responsible for space design, power, and HVAC requirements for 10K square feed of data center raised floor and MDF/IDF space.
● Diagnosed system malfunctions, isolated hardware problems, developed actions plans, and performed equipment maintenance.
● Partnered with internal teams and drove annual data center disaster recovery testing including design of protocols and objectives.
● Maintained a constant state of readiness in support of the operational goal of 100% uptime. FACILITIES COORDINATOR – Ocwen Financial Corporation, Coppell, TX 2006 - 2011
● Managed preventive and corrective maintenance of all heating, ventilation, air conditioning, and refrigeration systems.
● Coordinated moves, restacks, mail handling, special projects, and office equipment ordering, servicing, and storage.
● Maintained copiers and printer and oversaw shipping and receiving of materials for both the mailroom and IT environment.
● Ensured proper management of confidential records for management reports and supply inventories.