Rohit Pethkar

Indore, Madhya Pradesh, India

adisri@r.postjobfree.com 989-***-****

linkedin.com/in/rohit-pethkar-9067b617

Summary

OBJECTIVES:

To work with a reputed organization with loyalty and determination and to enhance my skills through hard work to become an asset for any organization.

Strength: Hardworking, Loyal, Politeness, Commitment & Target oriented Specialties: Customer Service specialist, Corporate Relationship, Partner Vendor Management, Team handling, Collection and Retention.

Languages - Hindi, Marathi & English.

System Skills -MS access, MS excel, MS PowerPoint, MIS Organizational skills-B2B, Retail, Collection & Retention, and Serve to Sale. Experience

Circle Collection Head -B2C

Bharti Airtel Limited

Mar 2020 - Present (8 months +)

Taking care of collection & retention of MPCG for Mobile and Broadband services for retail customers. Ensuing timely Payments from the customers delivery 100% collection and Zero bad debts Managing Collection Agencies for smooth field collections with 100% compliance. Ensuring minimum Mobile and Broadband Churn.

Ensuing compliance, smooth process implementation in all the KPIs of Collection and Retentions. Airtel Business (Corporate Service)

Bharti Airtel Limited

Nov 2017 - Mar 2020 (2 years 5 months)

Handing Corporate Services of Airtel MPCG (Mobile, Fixed line and ILP MPLS Service) Handing Service Agency to Ensuring Excellent relationships with all corporates clients for their service support, retention and collection from these account. Managing the Agencies Ways of working, adhering the SOP with support of direct team. Zonal Customer Service Manager

Bharti Airtel Limited

May 2014 - Nov 2017 (3 years 7 months)

Zonal CS Manager for Indore Zone handling all the operation of Service Part managing Activation team for smooth new activation experience, along with AV CV ensuring quality acquisition apart this handing Collection & Retention for Indore Zone.

B2B Collection

Bharti Airtel Limited

Aug 2011 - Apr 2014 (2 years 9 months)

Handing Collection & Retention Of corporate customer for MPCG Postpaid Retention Asst. Manager

Bharti Airtel Limited.

Jul 2008 - Jul 2011 (3 years 1 month)

Job Nature:

Responsible for Postpaid Churn Control for Entire MP CG. Organizing loyalty / Retentions Programs for customers with support from Marketing. Initiate proactive Retentions models.

Developing various Retentions Tools based on Customer & Market needs. Service Assurance Sr. Executive

Bharti Airtel Limited

Apr 2005 - Jun 2008 (3 years 3 months)

Job Nature:

Worked as a Complaint Management Executive

Handling all the Query and complaint of Postpaid and Prepaid customer. Handling all the 8 Airtel Relationship Centers (Retail Stores) in CG Handling Corporate Account of CG for their Sales and Services management. Effective Retail/Distributor Education with the help of Prepaid TM/ZM. Controlling Zero Usage/ Grace in Prepaid. (Prepaid Retention) Customer-Care Executive

Reliance Infocom Ltd

Aug 2003 - Jun 2005 (1 year 11 months)

Job Nature:

1. The job include of managing the entire web store (handling front desk and BackOffice Work)

2. Personally handling customer queries complains and request till customers satisfaction 3. Effective customer retention, handling agencies which are appointed for retention & Tele-calling.

4. Taking care of complains which are directly escalated to Chairman's Office. 5. Looking for the escalation part of all the web expresses in the cluster. 6. Handling Customer care camps at all the upcountry location to resolve the customer’s complaints.

Customer-Care Front Desk Executive

TouchTel (Broadband & Telephone Services)

May 2001 - Jul 2001 (3 months)

Job Nature:

1. The job include of handling Front desk and BackOffice work of complains and request with faster and appropriate resolution.

2. Handling all the customer complaints visiting at store. 3. Retaining customer back to the network.

4. Effective conversation of inquires at CC desk to Sales 5. Maintaining all MIS of walk-ins, for all request and complains. Education

College of Engineering and Technology, New Polytechnic, Jalgaon Diploma Engineering, Electronics and Telecommunication 1995 - 1999

Skills

Customer Relationship Management (CRM) • Data Analysis • Customer Retention • Microsoft Excel

• Microsoft Access • Team Management • Telecommunications • Corporate Service • Collections Management • Partner Management

Honors & Awards

Best Team Award"Chak De Contest" - Bharti Airtel Limited 2008

Honored with Certificate of Appreciation from Mr Jayant Khosla (Executive Director Bharti Airtel) for winning the Chak De Contest for Best Zone in MPCG

Silver Award - Bharti Airtel Limited

2010

Honored with Silver Award by Mr Rajnish Kaul (Circle COO MPCG) for excellent performance in postpaid customer retention

Silver Award - Bharti Airtel Limited

Jul 2015

Honored with Silver Award by Mr Indeevar Krishna (Head Operations Customer Experience, India) Best Zone in MPCG in all KPI's

Personal Information

Date of Birth : 28 March, 1977

Marital Status : Married

Rohit Pethkar

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