System Analyst

Abhishek Bhattacharya

Mobile: +917********* ~ E-Mail: **************@*****.***

Seeking relevant & challenging assignments in IT sector

Precise

B.Tech (Computer Science & Engineering) professional with over 13 years of experience in Application Development, Maintenance & Support across various business domains.

Last associated with Hexaware Technologies Ltd, Navi Mumbai as System Analyst.

Demonstrated abilities in comprehending new technologies with ease and adept at designing, coding, developing & de-bugging applications.

Proficient at Lotus Notes Dev & Admin, Big Data basics, JavaScript, HTML, Microsoft SharePoint 2013 development basics, SharePoint Online Core Java basics, Angular 4 basics, RDBMS basic level.

Distinction of playing an important role in spearheading transitioning and determine that the transitioning process is completed.

Ability to transfer knowledge of technical & functional expertise properly to any replacement resource.

Organisational Scan

Mar’19 – Till Now with Harman Connected Services as Senior Engineer – Product Support

Key Projects Handled:

Customer: Sibelco Ltd

Title: Support Analyst – Lotus Notes & SharePoint Online

Platform: Lotus Notes 8.5, Domino Designer 8.5, Domino Administration 8.5, SharePoint Online, Big Data Basics, ServiceNow, Swing Seascape tool (for LN data extraction), Swing Seascape SPUploader

Roles & Responsibilities

-Regular support issues of Lotus Notes legacy applications

-Effectively following the ITIL process of Incident, Problem & Change Management through ServiceNow ticketing tool

-Report generation and presentation in the form of WSR

-Migration of Lotus Notes data to SharePoint online using Swing Seascape tool

-Support of basic SharePoint issues related to different business sites, views or lists

-Attended many process-related (like Incident Management, Problem Management, Change Management) and soft-skill trainings

Nov'17 – Jul’18 with Hexaware Technologies Ltd, Navi Mumbai as System Analyst

Key Projects Handled:

Customer: Brown Brothers Harriman Ltd

Title: OLAF Business Rules Extraction

Platform: Lotus Notes 8.5, Domino Designer 8.5, MS Office 2010, Big Data & Angular 4 basics

Roles & Responsibilities

-Detailed technical analysis & business rules extraction for legacy application; Preparation of spreadsheets on the same

-Client coordination for requirement clarification

-Self-trained in Big data & Angular 4 for basic level PoC

-Worked in basic development with python

-Small project work is done with Hadoop, Spark

-Parallelly used in that project - Scala, NoSQL, Hive

-Many different bootcamps are attended on Analytics involving basic ML

Dec’14 – Sept'16 with Veda Software Solutions Pvt Ltd as Sr. Technical Consultant

Key Projects Handled:

Project #1

Customer: Microsoft Corp. India Pvt Ltd

Title: Development & Migration of Lotus Notes-based Applications to O365

Platform: Lotus Notes 8.5, MS Office 365, Big Data basics

Roles & Responsibilities

-Performing pre-migration steps according to runbook

-Small developments on existing legacy application wherever necessary

-Solving post-migration support issues

-Coordinating with team for necessary testing on developed features

-Big Data PoC work with respective team

-Support work in Azure ML

Project #2

Customer: HP India Ltd (Hired by secondary vendor Nelito Systems Ltd)

Title: AMS – Lotus Notes

Platform: Lotus Notes 8.5, HPSM ticketing tool, Big Data basics

Roles & Responsibilities

-Requirement analysis & effort estimation

-Development, unit testing of new changes

-Coordinating for UAT

-Mentoring the junior team members on process

-Some work on Big Data basic functionality with respective team

Apr'13 – Jul'14 with Fujitsu India GDC, Pune as Technical Consultant

Key Projects Handled:

Title: Lotus Notes to SharePoint 2013 Migration (PoC)

Platform: Lotus Notes, SharePoint 2012, Migration tools

PoC Description

Have done four Proof of Concepts on Lotus Notes to SharePoint 2013 migration by using two different tools namely Quest Notes to SP Migrator & Avepoint's DocAve Manager v6.0 to migrate dummy LN application to SP2013 environment.

Have fair idea on SharePoint 2013 admin & development that was built during that PoC stage after getting necessary knowledge transition; Also built ideas on .Net basics for coding.

Project #1

Customer: Rockwell Automations Pvt. Ltd

Title: Rockwell Lotus Notes App Support

Platform: Lotus Domino Designer 8.5, Lotus Notes 8.5, JavaScript, HTML, MS-Office

Project #2

Customer: Qatar Petroleum Ltd

Title: I-Qatar LN to SAP Migration

Platform: Lotus Notes 8.5, JavaScript, HTML, MS-Office, Powerflow Manager 6.0 (workflow tool)

Roles & Responsibilities

-Business Analysis, including requirement analysis and clarification

-Functional and technical documentation for changes in legacy applications

-Dev, unit testing of new changes

-Writing Notes Agents in Java

-Coordinating with customer for UAT

-Coordinating with build and release team and attending Change Advisory Board (CAB) meetings for explanation

Apr'12 – Mar'13 with InfrasoftTech India Ltd in Mumbai

Project #1

Customer: Tata Consultancy Services Pvt Ltd (hired by secondary vendor FFIPL)

Title: GR Quality Inspection Approval System & Daily Application Support

Platform: Lotus Domino Designer 8.5 (XPage Development), Lotus Notes 8.5, JavaScript, HTML, CSS, MS-Office 2003, In-house process applications

Roles & Responsibilities

-Requirement analysis

-Dev and unit testing of change requests

-Coordinating system testing, integration testing (if required) and UAT

-Coordinating build & release of changes

Project #2:

Customer: Royal Bank of Canada

Title: RBC Maintenance & Support

Platform: Lotus Domino Designer 6.5, Lotus Notes 6.5, MS-Office 2003, SharePoint basic development works, Database queries in Oracle

Roles & Responsibilities

-Requirement analysis

-Impact analysis and estimation document preparation

-Dev and unit testing of change requests – Java coding also involved

-Coordinating system testing, integration testing (if required) and UAT

-Coordinating SCM, deployment & release

-External database connectivity with lotus notes through coding and query processing

Dec’10 – Jan'12 with Dynpro India Pvt Ltd, Bengaluru as Lotus Notes Developer

Key Project Handled:

Project #1

Customer: IBM

Title: Enhancement & Support for Client’s Legacy LN Apps

Platform: Lotus Domino Designer 8.5, Lotus Notes 8.5, Javascript, HTML, CSS

Project #2

Customer: Sonata Softwares Ltd (Hired by secondary vendor IESPL Ltd.)

Title: Enhancement & Support for Customer’s Legacy LN Apps

Platform: Lotus Domino Designer 6.5, Lotus Notes 6.5, Javascript, HTML, CSS

Project #3

Customer: Tata Consultancy Services Pvt Ltd (Hired by secondary vendor TCIPL))

Title: PwC Applications' Maintenance & Support

Platform: Lotus Domino Designer 6.5, Lotus Notes 6.5, Javascript, HTML, CSS

Roles & Responsibilities for all three projects

-Technical & functional design documentation

-Maintenance & support of existing legacy applications – both client-based and web-based

-Change of code in lotus notes supported languages like formula language, lotusscript or javascript

-Coding experience in Eclipse editor for Java for very basic level. Tried to work in plug-ins

-Unit testing and help on deployment & release by raising RFC requests

Apr'09 – Nov'10 with Adecco Flexione Workforce Solutions Limited (Deputed to Sistema Shyam Teleservices Limited), Kolkata as IT Executive

Key Projects Handled:

Customer: Internal Users

Title: Call Analysis and Call Management

Platform: SQL, PL-SQL, Problem Management internal tool, Microsoft Excel2003

Roles & Responsibilities

-Problem management through internal tracking application

-IT infrastructure support for internal users and Pan-india domain migration

-In-house application programming with database management software like SQL, PLSQL

Nov'05 - Sep'08 with Wipro Technologies, India as Software Engineer

Key Projects Handled:

Project #1

Customer: Sony Pictures, Bangalore (Electronic City-4), India

Title: Order Maintenance Database Enhancement & UAT

Platform: Lotus Notes 6.5 with mail support, Lotus Domino Designer 6.5, Microsoft Excel 2003

Project #2

Customer: Sony Music, Bangalore (Electronic City-4), India

Title: Lotus Notes/ ASP.Net Application Support

Platform: Lotus Notes 6.5 with Mail Support, Lotus Domino Designer 6.5, Lotus Domino Administrator 6.5, Microsoft Word, SQL, ASP.Net 2.0

Project #3

Customer: Lexmark International Inc., Kolkata, India

Title: Enterprise Business Integration

Platform: Lotus Notes 6.5 with mail support, Lotus Domino Designer 6.5, Microsoft Word

Project #4

Customer: Microsoft Corporation Private Limited, Hyderabad (Manikonda HDC)

Title: Application Testing for Compatibility with OS

Platform: Microsoft Windows XP-SP2, Microsoft Office 2007, WTT, Windows Debugging Tools

Roles & Responsibility

-Lotus Notes admin works – id creation, removal & recertification

-Application maintenance & support as per business requirements

-New enhancements in legacy applications as per business requirements

-Java coding over lotus notes platform to write Notes Agents

-Unit testing for new enhancements

-Coordinating with customer for user-acceptance-testing (UAT)

-Coordinating with team for deployment and release of new changes

Professional Training

IBM Lotus Notes Domino 7 Application Development Foundation Skills (190-710)

IBM Lotus Notes Domino 7 Application Development Intermediate Skills (190-711)

Professional course on Informatica ETL Tool, Microsoft SharePoint 2013 Development,

Professional course on Big Data Analytics (including projects, bootcamps, practice of coding)

Completed ITIL® Foundation 2.0 certification in 2014

Scholastics

B.Tech (Computer Science & Engineering) from Heritage Institute of Technology, Kolkata (West Bengal University of Technology, India) in 2005 with 74%.

Passed Higher Secondary examination from Kolkata in 2001 with 69.8%.

Passed Secondary School Certificate examination from Kolkata in 1999 with 77%.

Personal Details

Date of Birth: 2nd August, 1983.

Present Address: Mahaveer Orchids

Choodasandra, near Hosa Road Junction

Bengaluru – 560099, Karnataka.

Permanent Address: #17, Garfa 4th Lane,

P.O. Santoshpur,

Kolkata – 700075, West Bengal.

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