TED WINTERS

**** ****** **

ROLLING MEADOWS, ILLINOIS 60008

adisp2@r.postjobfree.com

847-***-****

OBJECTIVE

Seeking a challenging and fast-paced technology position within a firm, driven to grow individually and with the organization.

EDUCATION

Project Management, Masters of Science

Illinois State University - Normal, Illinois

Studies focused in:

Project management principles and methods applied in: o Initiation

o Scope definition

o Project planning

o Computerized cost control and scheduling

o Quality control

o Quality systems

o Risk management

o Procurement

o Project termination

Computer Systems, Bachelor of Science

Illinois State University - Normal, Illinois

Studies focused in:

Electronics to the level of interacting with electronic engineers or technical support

Programming structures and syntax to the level of correcting and modifying source code

Network systems to the level of LAN/WAN migration and expansion General Education

William Rainey Harper College - Palatine, Illinois Studies focused in:

General areas of knowledge

EXPERIENCE

Technical Skills

Software:

Adobe CC

Adobe Photoshop

Adobe InDesign

Adobe Illustrator

Autodesk AutoCAD

MS Office Suite O365

MS Dynamics GP

2016

MS Active Directory

MS Exchange 2016

MS GPMC

MS WSUS

Laserfiche 8

SEP Mgmt. 11-12

Symantec Backup Exec 2015

VMware ESXi 5-6

Programming Languages:

Java

Visual Basic

Operating Systems:

Microsoft Windows:

9x/2000/XP/Vista/7/8/10/

Server 2008&2012 –

Mac OS X 10.x –

Linux/UNIX: Ubuntu/CentOS

Certifications:

CompTIA Network+

CompTIA A+

Cisco CCNA

Infrastructure Technician August 2016 – October 2020 American Veterinary Medical Association - Schaumburg, Illinois

Active Directory Administration which includes creating, modifying, and disabling/terminating user access, creation of mailbox accounts, administration of

VPN access and review/follow-up of expired and inactive accounts.

Collaborates with Assistant Director and Network Administrator to develop or enhance processes that support the security infrastructure. Infrastructure Technician August 2016 – October 2020 American Veterinary Medical Association - Schaumburg, Illinois (cont’d)

Maintains and monitors complete network backups, along with regular restoration tests for business continuity and disaster recovery processes

Supports server maintenance activities including patching and updates to servers and VM environment on a quarterly schedule.

Uses in-place tools to monitor, asses, evaluate network performance, identify issues, research solutions and recommend improvements to the Network Administrator.

Coordinates network cabling additions and infrastructure requirements for building improvements and new construction

Handles telephone and voicemail system administration

Assists with the maintenance of hardware and software inventory databases and/or catalogs.

Analyzes and resolves desktop, software, and hardware problems in a timely and accurate fashion

Responsible for decommissioning equipment at end-of-life. or not functioning.

Prepares report for Finance of all disposed equipment.

Oversight and responsibility for documentation of internal network architecture

Assists in the preparation, writing, and distribution of guidelines and procedures for users.

Backup meeting support and troubleshooting for A/V equipment issues.

Additional duties as assigned.

Helpdesk Specialist May 2011 – August 2016

American Veterinary Medical Association - Schaumburg, Illinois

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person or over the phone.

Write training manuals.

Train computer users.

Maintain daily performance of computer systems.

Respond to email messages for customers seeking help.

Ask questions to determine nature of problem.

Walk customer through problem-solving process.

Install, modify, and repair computer hardware and software.

Run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install computer peripherals for users.

Setup A/V for meetings.

Ensure meetings support needs are fulfilled.

Follow up with customers to ensure issue has been resolved.

Gain feedback from customers about computer usage.

Run reports to determine malfunctions that continue to occur.

Create and administer users in Active Directory and Exchange Mgmt Console

Stage, deploy and configure production servers

Phase out old equipment and donate or recycle.

Graduate Assistant August 2010 – April 2011

Illinois State University - Normal, Illinois

Help Desk Technician May 2010 – August 2010

Illinois State University - Student Affairs IT - Normal, Illinois PC/Refresh Technician March 2010 – May 2010

CompuCom - Schaumburg, Illinois

IT Intern, Scanning Specialist May 2009 – March 2010 Andres Medical Billing, Ltd. - Arlington Heights, Illinois Technical Support, Truck Driver, Customer Service May 2000 – August 2006 Winters & Sons HVAC - Arlington Heights, Illinois

References

Danette Mannix - Andres Medical Billing: Office Manager - 847-***-**** Klaus Schmidt - Illinois State University: Professor - 309-***-**** Dave Granstrom - AVMA: Assistant Executive Vice President - 847-***-****

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