Technical Support

JAYALAKSHMI R

Email:******************@*****.*** Mobile: +91-994*******

Objective

Highly skilled IT Support Technician with 2 years of experience in trouble shooting environment, seeking full time employment in the Technology Field. Skills Summary

• Cleared Oracle certification exam in SQL 11g.

• Strong understanding of object oriented programming.

• Ability to build software in C++,C# and java.

• Familiarity with Microsoft SQL server.

• Skilled in SCOM and Opsview tools to bring up a server into monitoring.

• In-depth knowledge of C#, .Net, Java, C++, C.

• Trained in networking environment

• Ability to communicate effectively with team members.

• Knowledge in PL/SQL.

Professional Experience

Project Engineer 2015 – 2016

WIPRO Technologies India

• Filtered Help Desk calls and provided basic support and troubleshooting, such as password resets, ticket routing and escalation to Level 2 and Level 3 support.

• Attended calls that escalated to IT applications support or call for outside vendor maintenance (Level 4) as needed.

• Refined and automated regular processes, track issues, and document changes.

• Provided 24x7 support for critical production systems.

• Performed scheduled maintenance and supported release deployment activities.

• Gathered and analyzed information about the user’s issue and determines the best way to resolve their problem.

• Provided support for identified issues where configuration solutions have already been documented.

Education

Master Computer Application in A.V.C (CGPA 8.8/10)2015 College of Engineering - Anna University Chennai, India Bachelor Computer Application(CGPA 7.49/10)2013

SASTRA University Tamil Nadu, India

Academic Projects

Student Admission Management System

Environment: C#, .NET Framework, ASP NET.

Responsibilities:

Developed application using SQL Server 2005 at back-end, respectively using Framework 2.0.

Involved in designing UML Diagrams.

DONORKART -Blood Donor Management System for Android Smart Phone Environment: Android

Responsibilities:

• Developed the application using Java eclipse.

• Made use of SQLite database, PHP and MySQL at back end.

• Made it useful to the users (making it user friendly).

• Implemented the project.

Technical Skills

Operating System : Unix, Windows XP, Windows 7 and Above. Languages : C, C++, Java and C#.

Web Technologies : ASP .Net, HTML.

Database : MS SQL Server 2005, MySql.

Tools : MS Office, MS visual Studio.

Certifications

I-WIN (Immigrant Women’s Integration Network) Certificate 2018

(50 Hour Certificate in Canadian Workplace Culture and Employment Readiness) Welcome Centre for Immigrants Edmonton, AB

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