Office Manager

ASHLEY CORTEZ

**** ******* ***** ** **, Apt ***, Atlanta GA 30318 · 770-***-****

***********@*****.*** · https://www.linkedin.com/in/ashley-cortez-845b5095/

Dynamic individual with varied professional work experience and extensive management experience. Proven track record of generating and building relationships through exceptional communication and leadership skills. Highly motivated professional with an ability to work independently and collaborate across organizations, and a desire to constantly learn and improve.

EXPERIENCE

JULY 2019 – CURRENT

OFFICE MANAGER, currie & company travels unlimited

Manage office schedule, book vendor meetings

Manage deposits of physical checks

Manage Destination Library for all agents

Research and sales development

Daily Operational Management - Assist in making bookings, responding to client inquiries, writing invoices, writing itineraries

Implement new CRM, train agents

Implement Quickbooks and new accounting processes

AUGUST 2018 – AUGUST 2019

ACCOUNT MANAGER, alta gracia apparel

Develop strong relationships with clients through effective communication

Acting as main point of contact & as the client advocate

Communicate progress or roadblocks on a daily, weekly & monthly basis both internally & externally

Implement new processes to streamline communications between vendors & clients

Collaborating with internal departments to facilitate client need fulfillment

Keeping accurate records pertaining to inventory & accounts

Resolving client concerns, logging credit memos, processing orders

JULY 2016 – AUGUST 2018

ACCOUNTING & ADMINISTRATIVE SUPPORT MANAGER, Tapat labs, llc

Payroll – implemented 2 different payroll systems over 2 years – Gusto & Paychex

Develop Employee Handbook

Over-see hiring process: job postings, reviewing resumes & applicants, perform background & reference checks

Keep employee records up to date, address employee issues such as complaints, harassment or unemployment claims

Manage insurance: Worker’s Comp, Unemployment, Hired & Non-Owned Auto, General Liability

Established closing calendar & cycle for month-end & year end accounting

General ledger management – Quickbooks, accrual basis accounting

Cash receipt & credit card management

Weekly, monthly, yearly reporting

Assist with monthly & yearly taxes

Maintaining bank accounts & reconciliations

Customer support – resolving product or service issues, managing tickets

Customer communication – maintaining accurate records, managing customer issues

JULY 2015 – FEBRUARY 2016

CUSTOMER SUPPORT LIAISON, ncr

Coordinate weekly travel schedule, 2-4 sites per week

Execute on-site training for individuals across all level of establishment

Ensure supplies arrived and were installed properly; check network and database settings, troubleshoot if necessary

Provide on-site support for establishments first day(s) of business with new point of sales system

Act as a liaison between customers of new point of sales system vendor & establishment to coordinate any database or network issues that cannot be fixed on-site

JULY 2014 – JULY 2016

PRODUCTION MANAGER, dtox organic juice & junk, atlanta, ga

Weekly Scheduling for employees

Sourcing vendors for produce and supplies

Costing out current & new recipes for production

Weekly purchase projections, placing weekly orders

Kitchen management: creating prep lists, managing the making, bottling and labeling of products, coordinating delivery to multiple store fronts

OCTOBER 2011 – NOVEMBER 2014

RESTAURANT LEAD, American girl, alpharetta, ga

Front of House management – scheduling, training and management of service staff (5-20 employees at any given time), providing support and resolution for employees and guests

Back of House management – prep lists, inventory, scheduling, ordering, training employees on the line, providing weekly and monthly P&L statements

Please inquire for further job history

SKILLS

Time management

Effective communication

Technical Support

Financial reporting

Conflict resolution

Attention to detail

EDUCATION

2009

Hofstra university

Business Administration

2010

Kennesaw state university

Business Administration

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