Engineer Software
Resume:
SHRINATH VENUGOPAL BANGERA
Present Address:
S/O Venugopal,
*-***/* ************ ********,
Bajai Jalligudde, Jalligudde, Near Ambha Bhavani temple,
Mangalore Padil, Dakshina Kannada Karnataka -575007
MBL: 937**-*****
Mbl: +91-963*******
Email : **********@*****.***
My Objective
A fully experienced IT and electronics engineer with years of experience in maintenance, installation and servicing functions; in-depth knowledge in managing operations of machines in order to reduce downtime and providing effectively necessary upgrades to the system; an organized and systematized engineer have great ability to troubleshoot and handle multiple tasks especially on tight schedules and deadlines
Employment Data
#Present Company: premier vigilance security pvt ltd
Designation: supervisor
Period: 02/10/2020 Till Date
Responsibilities:
Handled installation & servicing of equipments & machineries.
Handled repairs & servicing of automatic teller machines.
Provided online support to the customers on a 24 7 basis.
Answered technical and professional queries regarding ATM systems.
Managed installations of operating systems software including Windows, Linux, Redhat, etc.
Organized installation of machines at customer s end.
Identified areas of breakdowns & took steps to resolve through fabrication of trouble shooting tools.
Provided online support to the customers on 24 7 basis.
Hands on Experience
Worked as AOI in Reliance Communication Ltd, Deputed through CMS Info Systems Pvt Limited, Bangalore since 2nd April 2012 to 2nd Dec 2013
Job Responsibilities: Customer support Engineer
Administration and maintenance of Windows 2000/2003 Server Domain Environment
Handle ongoing maintenance Ex: Service pack installations, hot fixes, software upgrades, etc.
User account and Group management and permission.
Support for Hardware, Operating Systems, Software Supports for IBM, HP and IBM Think Centre Desktops and Laptops
Set up Software installation environment, install / configuration / removal of software.
Installation, Managing and Administrating Windows 2000/2003 Servers and Windows XP professional Clients and Installation of SAP, MS Outlook,Lotus Notes,Mozilla Thunderbird.
Configuring and Trouble shooting Routers, installation & Maintenance of Customised Software packages .
Asset Management through Remedy (Asset & Call Management Software).
The responsibilities also include co-ordination with the Engineers of My Cluster for defining & allocating the functional specifications.
Installation & configuration of Windows XP, Windows 7,Windows 8 OS.
Trouble shooting of Hardware problems and OS problems in case of failure
maintaining the documents & records as per ISO standards.
Configuration of SCSI hard disks, scanners, tape drives etc.
Maintaining & Troubleshooting of LAN, WAN, and VPN connectivity
Vendor Management & Keep tracking of user s calls
Installing & Configuring Application Software tools and packages.
Creating & managing user accounts, user groups, user folders, user profiles, etc and Applying the right security for users & groups
Trouble shooting WIFI Network, Instalaltion & configuration of DATA Card & Modem.
Configuration & Maintainance of Mail Client(Microsoft outlook,Outlook Express,Lotus Notes, Mozilla thunderbird)
Remote administration using Remote Management Tools.
Network administration, which includes Installation, configuration Ethernet Hubs, Switches & Routers.
Making available the Video conferencing facility to the users with Polycom view Station SP128 & SP384 either with ISDN lines or IP based dialing through Reliance data network.
Keeping track of AMC and Warranty details of IT assets,
# PNBMetLife India Insurance Co Ltd.
Period: April 2012 April 2013
Designation: Customer support Engineer.
Roles and Responsibility:
Windows Family (Win 2K, Win XP L2)
Installation, Managing Windows based Operating Systems.
Windows Server Family (Win 2k Server, Win 2003 Server, Win 2008 Server)
Installation, Maintenance, Managing and Troubleshooting Various Problems related to Server Operating System.
System Administration (Windows L1 DHCP, ADS, DNS)
DNS Configurations, Managing User accounts, Privileges and Security in ADS.
Hardware Troubleshooting
Trouble Shooting of various Devices/Computers & Other networking Devices, Configuration of the same.
Email Administration (Lotus Client)-Client Side Configuration & Troubleshooting.
Outlook Configuration
Configuring outlook mails using SMTP & POP3, Taking Mail Backup, Restoring/Importing the mail Box, Troubleshooting mail Problem on client side.
Network Utility ( NT Utility)
Managing Network, Remote Login, Remote Desktop, Remote installation
Networking (LAN, WAN Management)
Configuring and troubleshooting of LAN, & Configuring Network Printer
Backup Utility HP Data Protector Express 4.1
Performing day to day backup activity on windows servers.
RTS Client Utility -Installation and trouble shooting of image Capturing tool (DOCUECAPTURE)
Experience
4 years experience as a CARTRIDGE TECHNICIAN from HI TECH LASER SOLUTIONS at Mangalore India
1 year experience as a CUSTOMER SUPPORT ENGINEER in PALS MICRO SYSTEM at Mangalore India
1 year experience in Mumbai THYMUS SOLUTIONS LTD (TSL) as a CUSTOMER SUPPORT ENGINEER
1 year 6 month experience in Mangalore CMS INFO SYSTEMS PVT LTD as a CUSTOMER SUPPORT ENGINEER
Educational Qualifications
10+2: Passed from Gov t College Kavoor Mangalore in 2007
10th : passed from B.M SCHOOL Ullal Mangalore in 2005
BCA passed from CMJ UNIVERSITY in 2012
Additional Qualification:
Diploma in Computer Hardware, A+ Certification at
IIHT Mangalore ( 3 Months Course )
N+ Cerification Course under the Guidance of
IIHT Mangalore ( 5 Months Course )
Completed the MCSE Course under the Guidance of
IIHT Mangalore
IT EXPOSURES:
Operating System : Windows 7,Windows 98/95, Windows Vista, Windows 2000 server,
Windows 2000 Professional, Windows XP Professional & Home Edition, Windows 8.
Software Knowledge : Basic Knowledge of C,C++,Ms Office
Mail Client : Microsoft Outlook,Outlook Express,Lotus Notes,Mozilla Thunderbird
.
Hobbies : Listening to Music, Collecting Software Packages, Playing Computer Games
Personal Particulars
Date of Birth
20-10-1979
Gender
Male
Nationality
Indian
Martial Status
Married
Language Known
English,Hindi,Kannada,Tulu,Malayalam,Tamil
Place: Mangalore
Date: SIGNATURE
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