Manager Service

Isela Espinoza

(C) 804-***-**** *****.*********@*****.*** Midlothian, VA 23113

SUMMARY

As an organized and highly creative individual, I love the challenge of working within a dynamic and fast-paced working environment. I have a knack for being highly reliable and driven, with

strong time management and prioritization abilities. I can adapt quickly, work efficiently, and liaise confidently as part of a team or on my own.

SKILLS

Issue and conflict resolution

MS Office

Relationship development

Problem resolution

Communications

Outstanding customer service skills

Excellent time management skills

Analytical-minded

Planning and coordination

Understands confidentiality

Strong research skills

Team-oriented

EXPERIENCE

INSIDE PROPERTY ADJUSTER, Erie Insurance Group, March 2013-Current Richmond, VA

Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.

Key achievements included receiving companywide recognition for delivering exceptional quality and timely service to our clients.

Explained payment breakdown of up to $105,000.00 or declination of policy coverage with clients

Collaborated with a network of third-party vendors and service providers of our mutual customers

Provided excellent service and attention to customers

Demonstrated self-reliance by meeting and exceeding workflow needs.

Inside Claim Handler, INSIDE CLAIM HANDLER, May 2005-March 2013 Richmond, VA

Actively worked with a high degree of autonomy.

Communicated strategically and negotiated effectively to reach ans equitable resolution

Responsible for the investigation, evaluation, and negotiation of high complexity claims to determine the coverage available to clients and claimants.

Participated in catastrophe duty in Louisiana after Hurricane Katrina devastated the Coast.

Leveraged proprietary company systems to input and compile data gathered from various sources.

Improved operations by working with team members and customers to find workable solutions.

Achieved cost-savings by developing functional solutions to complex problems.

EDUCATION AND TRAINING

MBA

Business Administration, Averett University, Danville, VA May 2018 GPA: 8

3.8 GPA

BA

Sociology, Randolph-Macon University, Ashland, VA 2005

Post-baccalaureate in Paralegal Studies University of Richmond, Richmond, VA May 2009

Licensed

Texas property adjuster license

NC property adjuster license

Language

Fluent in Spanish

Contact this candidate