Customer Service Manager
Resume:
Hugh Douglas Stills, III
Antioch, TN 37013
*************@*******.***
Qualifications:
Skilled problem identifier and troubleshooter able to pinpoint and resolve issues and errors with projects and equipment
Efficient, organized leader with success in coordinating project goals to reach and surpass expectations
Experienced with Microsoft Word, PowerPoint, and Excel.
Experience:
March 2011-Present Controls Technician
Chromalox, LaVergne, TN
Complete fabrication of Control Panels from Schematics
Responsible for all aspects of panel builds and enclosure prep, including all hardware and wiring
Work closely with shop supervisor and electrical engineers to correct mistakes and redline blueprints.
Troubleshoot finished panel to insure it is functioning properly
January 2009-March 2011 Store Manager
Advance Auto Parts, Ashland City, TN
Supervised and scheduled staff of eight to ten individuals. Responsibilities included but were not limited to: employee motivation, discipline, and termination.
Maintained inventory shrinkage control to reduce shrinkage. Worked strategically to reduce employee and paperwork shrinkage.
Excellent display of merchandise resulting in increased retail sales.
Provided excellent customer service, maintained and increased commercial business volume.
Interviewing, screening, and hiring new employees.
Employee motivation was accomplished by development and implementation of a specific employee motivation “rewards” program.
Contracted 2004-2008 Control Panel Technician
Advance Engineering, Franklin, TN
Contracted work for a month or more at a time, working 40 plus hours in a production role.
Completed fabrication of Control Panels from Schematics.
Responsible for all aspects of panel build and enclosure prep, including all hardware and wiring.
Worked closely with shop supervisor and electrical engineers to correct mistakes and redline blueprints.
Troubleshot finished panel to insure it was functioning properly.
Installed and wired-in enclosures on site at customer’s facility.
Nov. 2004-November 2008 Controls Supervisor
Hackett Precision, Nashville, TN
Controls Supervisor supervised 6 employees
Coordinated, supervised, and managed new and ongoing projects. Tracked status of projects to insure they were progressing and were on track for timely completion.
Routed and terminated wiring from automated robotic welding cells to main electrical enclosures containing Programmable Logic Controllers.
Constructed and mounted back panels and junction boxes containing Programmable Logic Controllers.
Mounted and terminated wiring of electrical cylinder and proximity switches to junction boxes of automated robotic welding cells.
Programmed and tested automated robots used for welding.
Performed and tested other electrical and electronic duties as required by Engineering and/or the Plant Manager.
Nov. 2000-Mar. 2006 Management Team
Wal-Mart, Murfreesboro, TN
Supervised staff members throughout the Store. Coordinated schedules of staff members within single departments and between multiple departments.
Provided excellent Customer Service while maintaining a strong focus on inventory shrinkage control. Worked consistently with loss prevention to achieve decreased shrinkage.
Received District Volume Pricing/Highest Percentage of Store Sales awards.
June 1995-Oct. 2000 Management Team
Lowe’s, Inc., Morristown, TN
Trained, supervised and coordinated 30+ staff members while maintaining the constant focus of inventory shrinkage control.
Was acting Store Manager on a weekly basis. At this time, was the single point person for all other managers and for all customer concerns.
Education: ITT Technical Institute, Nashville, TN
Dec. 2002-Dec. 2004 Associate of Applied Science Degree in Computer and Electronic Engineering Technology
Valedictorian with 4.0 GPA and Highest Honors Diploma
Received Academic Excellence and Perfect Attendance awards
June 1991-May 1994/ Walters State Community College, Morristown, TN
Fall 2001 Completed coursework in mathematics and sciences
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