Employee Relations Manager

Davenport, FL ***** 917-***-**** ********@*****.***

Professional Summary

Restaurant manager with 16+ years of experience managing a high-quality and fast paced restaurant. Skilled at training staff to the highest standards of customer service, ensuring increased customer satisfaction, reduced staff turnover rates, and a rise in sales through upselling techniques.

Skills

Revenue

Financial oversight

Inventory control

Employee relations

Talent development

Training

Customer service

Resourceful problem solver

Persuasive communicator

Motivational leader

Experience:

Packard hospitality management

Restaurant Manager

2019 to 2020

Coordinating daily restaurant management operations.

Delivering superior food and beverage service and maximizing customer satisfaction.

Responding efficiently and accurately to restaurant customer complaints.

Pine Restaurant Queens 2003 to 2019 Restaurant Manager

Ensure the customer experience

Develop the business in order to achieve plan

Manage the FOH staff

Performs effectively under pressure

Follows and enforces company policies

Strong experience in FOH operations

Excellent food and beverage knowledge

Outstanding customer service

Ability to develop and maintain a team environment

Wyndham Hotel 1998- 2003 Server/Room service

Delivered orders to guest and meeting rooms promptly.

Responded to all guest queries regarding menu items and beverages.

Processed cash and credit card guest payments.

Double-checked guest food and beverage orders for accuracy before serving.

Arranged dining tables neatly per restaurant standards.

Education

High School Diploma

Certificate

Qualifying Certificate in Food Protection

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