Kyhika Moore

adis7b@r.postjobfree.com

Recruiter Notes:

Dedicated Retention Sales/Customer Service Representative with six years of experience.

Kyhika’s specialty is combining management and customer service expertise into healthcare platforms and call centers.

Candidate is seeking out a position as a Customer Service Representative agent in a fast-paced company.

Professional Experience:

HKT Teleservices 01/2019 –03/ 2020

Sales and WW Advocate

Motivated members to stay on track with maintaining their goal weight

Provided troubleshooting on a mobile device app

Navigate a two screen system to look up members info (CRM OTKA APPGATE EMAIL PHONE CHAT)

Trillium Staffing 06/2018 – 12/2018

Temp Agency Representative

Placed Clerical Customer Service Representatives with jobs they were qualified for

Inbound Customer service /email and phone and chat

Price adjuster

For companies Safelite Glass and Motivate the bike share company

First Cash America 12/2017 – 03/2018

Pawnbroker/Loan Processor

Tested jewelry

process loans cash handling sales

Customer service/Teller

iQor 06/2017 – 11/2017

Utility Specialist

Took inbound calls

Troubleshoot for credit and collections

Processed payments and enroll clients in programs

Phone/chat

Scioto Services 04/2017 – 06/2017

Janitorial Cleaning

Cleaned buildings and facilities

Followed strict protocol for chemical usage

BrightStar Care Columbus-Northwest 08/2016 – 04/2017

Home Health Aide

Provided respite and hospice care

Prepared meals

Restroom assist and bath care transport

Daily services inc 06/2016 – 08 2016

Relationship specialist

Clerical work

Data entry

Recruiting

Phone/chat/email

Coordinated interviews for qualified candidates

iForce Staffing 10/2015 – 04/2016

General Labor Specialist

Pick and Packing

Eddie Bauer Fulfillment Services 06/2015 – 10/2015

Customer Service Representative

Took inbound calls phone/chat

Helped customers with details on orders

Teleperformance USA 10/2014 – 03/2015

Customer Service Representative

Took inbound calls -phone/chat

Made sales by offering products to qualified customers

Education:

High School Diploma - Healthcare

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