Computer Technician

Narayan Khanal, B. Ed, CompTIA A+, Apple Certified 1632

Hollenbeck Ave #1 Sunnyvale, CA 94087

Phone: 408-***-**** *************@**.***

A very energetic IT technician skilled in repairing, troubleshooting computer hardware,

Networking and software issues for users. Ability to build, install, upgrade, troubleshoot,

configure, maintain, remove viruses/malware, and repair computer hardware in Windows and

MAC environments also with high skills of installing Security Cameras. Adept at explaining

technical concepts to people at all levels with tact and patience with excellent track records of the

best customer services. With a degree in Education, Narayan has a strong background in teaching

computer basics (hardware and software) from high school students to adults.

Technical Highlights

● CompTIA A+

● Apple certification

● Bachelor’s degree in Education with focus on technologies

● Excellent customer service with a background in IT sales associate.

● Hardware: PC and Mac laptops/desktops, printers/scanners/copiers, smart phones /PDAs,

motherboards, CPUs, power supplies, monitors, ports, cables, adapter cards, hard drives, optical

drives (CD-ROM, DVD, DVR), wireless cards.

I am have been working as a Computer Technician since Sep 2017 to Sep 2019

(Computer Care at Facebook)

EXPERIENCE:

Fry’s Electronics (Palo Alto ) April 2010-2017 Computer Technician Supervisor

Dell field Service Technician for 6 month (March 2017 to Sep 2017)

● Worked in Customer Services and Relations

● Sold Computer Related Electronics (Motherboards, Memory, Hard Drive, SSD, SD, NTE,

Security Camera, Networking )

● Building (Assemble) Computer

● Data rescue / recovery (Mac & pc)

● Diagnostic and repair ( Mac, pc and android )

● Net working (Wireless setup, printer setup with Mac and pc)

● Security camera installation

● Printer repair

● Handel Delivery (all appliance)

● Ticket system with Redeem

Google(Randstad), Mountain View, CA Oct 2009 – March 2010 Book Archiver/Scanner

● Achieved highest individual performance to meet the company target

● Scanned over 18000 pages per day with clear and excellent quality

● Performed quality assurance (QA) and quality check (QC) of the scanned copies

Youth Computer Institute 2005– 2009 Managing Director

● Ran the company with the historic highest profit margins with four years in a row

● Managed the company with excellent public relations (including promotion from local FM

radio)

● Allocated tasks/scheduled workloads for multiple staff members (teachers) and superintended

them for the highest achievement

● Owned and operated the company

Youth IT Solution 2005– 2009 Technical Consultant

● Repaired computers with multiple annual contracts

● Handled all customer comments, requests and brought in very high revenue in less than three

months

● Single-handedly managed the advertising and marketing campaigns in local newspapers and

an FM radio.

Youth Language & Computer Institute 2001 – 2005 Computer Teacher

● Taught Microsoft Office Suites (mainly: Word, Excel, PowerPoint),

● Taught Graphics Design Courses (mainly: Adobe PageMaker, Adobe Photoshop, FreeHand,

Indesign, Illustrator),

● Taught Hardware and Computer Maintenance Courses(Computer assembly, Software

Installation, Virus/Malware Removal, Diagnostics and Solution)

EDUCATION:

CompTIA A+ Certificate, TechSkills, San Jose, CA, 2011 Apple certification on 2013 Bachelor

of Education: Kathmandu Sikchhya Campus (Tribhuwan University), Kathmandu, Nepal, 2007.

Intermediate of Arts (I. A.) in geography and population studies, Prithvi Narayan Campus

(Tribhuwan University), Pokhara, Nepal, 2001,

Relevant Training: Diploma in Computer Application :(Ms-Word, Excel, PowerPoint, Adobe

PageMaker, Macromedia FreeHand, Adobe Illustrator Adobe Photoshop, HTML, Kathmandu,

Nepal, 2003 Diploma in Computer Hardware: Hardware and basic Networking, Kathmandu,

Nepal, 2004 Medical Transcriptionist (Government Sponsored): for some US based hospitals,

Kathmandu, Nepal, 2002 to 2003

PROFESSIONAL DEVELOPMENT:

Member, IT association of Nepal Published a book “Complete Windows Solution”, 2004

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