Manager Service Representative

Amal Al Nawfali

Clinton Township, MI

586-***-**** adis23@r.postjobfree.com

Team leader- Bank Teller - Customer Service Representative - Department Manager

EDUCATION

Macomb Community College, Clinton Township, MI

Accounting and General Business, May 2019

E.S.L Certificate, 2016

SKILLS

Customer service driven providing optimal experience and diverse

Manage time well and very prompt and punctual meeting deadlines

Business minded and go above and beyond for the good of the company

Eager to learn and improve myself both professionally and personally

Communicates with professionalism and integrity

Takes pride in a very organized work space

Languages: English, Arabic, and Chaldean

PROFESSIONAL EXPERIENCE

Cashier / Customer Service Associate / Department manager Walmart 02/2018 –Present

Assist customers with selections and purchases

Open up new Walmart credit cards to promote additional Walmart business

Allow customers to immediately purchase power by reload credit cards and cash out

Providing friendly and overall experience to bring customers back

Update all merchandise areas with inventory, stock shelves, rotating items

Keep store and stock areas maintained and clean

Bank Teller Al-Rasheed Bank Baghdad, Iraq 09/008 - 09/2010

Conducted dozens of bank's routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payment, process withdrawals etc)

Assessed customer needs and introduce new products and services (credit cards, saving bonds etc.)

Made sales referrals, suggested alternate channels and cross-sold products and services

Went the "extra mile" to build trusting relationships, customer loyalty and satisfaction

Complied with regulatory policies and requirements

Managed risk in every transaction and detect fraudulent transaction to prevent losses

Resolved customer issues and provide relevant information

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