Manager Front Office

Tashima M. Cambran

***-** *** ****** *********** Gardens, NY 11434 718-***-**** ********@*****.*** WORK EXPERIENCE

The New York EDITION Hotel June 2018 - Present

Guest Relations Manager

• Selected by the General Manager to assist with the opening of The West Hollywood EDITION

• Manager on duty for all of front office outlets with 30 employees (front desk, guest experience, bell team)

• Coordinate arrival and long stay amenities for all VIP guests to create memorable experiences

• Resolve any guest challenges during guest stays

Algonquin Hotel April 2017 - June 2018

Hostess

• Oversee restaurant floor operations during the shift

• Arrange special amenities for celebrations (i.e. Birthdays, anniversary, promotions)

• Coordinate with the kitchen and servers to flawlessly execute guests’ requests Renaissance New York Times Square Hotel December 2016 - April 2017 Food and Beverage Manager

• Oversee all food and beverage outlets

• Collaborate with banquets for any functions hosted within the hotel

• Coordinate the setup and breakdown all banquet events The Ritz-Carlton New York, Battery Park April 2016 - December 2016 Restaurant Supervisor

• Ensure all guest opportunities are resolved timely and entered into the system

• Assist employees with closing any house charge checks

• Assigning prep/closing work to servers and bartenders The Ritz-Carlton Central Park, Manhattan NY June 2011 - April 2016 In-Room Dining Telephone Sales Agent

• Liaison between management and dining room staff to ensure the highest level of service to customers

• Perform general customer relations duties

• Exposed to training in front office operation, and food & beverage operations EDUCATION

Queensborough Community College 2011

Bayside, New York

Associates Degree

COMPUTER SKILLS

Word; Excel; Power Point; Outlook; Micros; Open Table; Opera; Delphi; Concierge Assistant; Go Concierge

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