Customer Supply Chain

NGAEZE, BENSON UCHECHUKWU(Bsc Statistics)

No ** Odubiyi Street, Ikate, Surulere, Lagos

***********-******.******@*****.***

Date Of Birth: 29th December, 1982

PROFILE: I have over 7 years experience in general logistics operations working with leading Nigerian Shipping/Logistics firms with great and practical experience in supply and distribution chain, customer relationship management, procurement, warehousing/inventory management and general logistics operations. I am seeking for a challenging role in the field of Shipping/Fleet management/procurement/general logistics operations in order to strengthen the overall organizational goal and performance for profit maximization. SKILLS

Proficient user of the Microsoft Office software suite (Word, Excel and PowerPoint).

Skilled Communicator (Oral and in Writing).

High analytical skills(data analysis and interpretations).

Experienced in processing of FORM M and other shipping documentations.

Excellent time management and productivity skills.

Good team player and proactive approach to issues.

Experienced in warehousing, trucking and journey management.

Strong inventory knowledge.

Proficiency in logistics and procurement techniques(negotiation skills, sourcing and acquisition of goods). PROFESSIONAL EXPERIENCE

Aquila Leasing And Logistics Ltd(www.aquilagroupng.com) July, 2019- Date Post: Logistics Officer

Roles And Responsibilities:

Proactively ensures fleet/drivers availability to meet all requests by scheduling, forecasting and surveying current user trends.

Maintain knowledge and utilize all fleet information and user surveys to forecast new requirements.

Arrange fleets and fleet operational staff to provide support and schedule Special Event Planning.

Promptly provides stop gaps during repairs to ensure adequate and service delivery which improved efficiency by over 70%.

Facilitate and implement corrective actions and capacity building to manage entire fleet to achieve company objectives.

Facilitate and implement corrective actions and capacity building to manage entire fleet to achieve company objectives.

Effectively managed the Payroll system(IBS) for over 569 drivers in the contracts assigned to me which has yielded over 80% drivers efficiency.

Developed and implements standard operational standards to maintain vehicles by advocating best practices in line with industry compliance.

Leverage on tracking department for effective drivers management thereby improving output and turnaround time by over 75%.

EXPERIENCE GAINED: Proactive decision making, Driver/Fleet management, Payroll Management System(IBS), Team work and great productivity skills, etc. Zippy Logistics Limited(www.zippy.com.ng) June, 2017- June, 2019 Post: Head, Logistics Operations

Roles And Responsibilities:

Recommends optimal transportation modes, routing, equipment or frequency which has significantly improved the turnaround time by 50%.

Establish or monitor specific supply chain-based performance measurement systems.

Create and analyze policies or procedures(Standard Operating Procedures) for logistics activities with yielded in 80% time saving and delivery efficiency.

Monitor product import or export processes to ensure compliance with regulatory or legal requirements which has improved the clearing time frame by over 70%.

Negotiate with suppliers/clients to improve supply chain efficiency or sustainability resulting in a more and improved customer friendly and improved service delivery.

Plan and implement improvements to internal or external logistics systems or processes saving up to 30% cost.

Effective Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping which enhances service delivery through communications.

Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers thereby saving cost and ensuring prompt and timely delivery.

Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.

EXPERIENCE GAINED: Trucking, Inventory/warehouse management, Prompt decision making, Adaptability, Excellent communication skills, Problem analysis and solution skills, Excellent time management and productivity skills

American AirSea Cargo Limited (www.shoptomydoor.com) July, 2014 – May, 2017 Post: Head, Procurement

Roles and Responsibilities:

Efficiently managed the E-Procurement process and supply base and recorded over 87% success.

Analyze proposals and quotations (RFP/RFQ) to obtain the best offer while saving over 30% cost.

Responsible for record keeping through the use of Excel sheet, Stock Manager and Insightly(CRM) and the provision of supporting documents (e.g. delivery notes, ETS, ETA and materials release form).

Liaised with shipping/documentation units for proper client education on the processing of FORM M and other relevant documentation requirement before shipment is forwarded to Nigeria which yielded over 80% success in prompt cargo delivery.

Developed procurement Standard Operational Procedure(SOP) and supply chain strategy in line with organizational policy that is customer focused/result driven and improved service delivery by over 75%.

Implemented effective customer update procedures that reduced the contact per order to about 80%.

Improved procurement customer satisfaction; customer service rating increased from 54% to over 86%.

Evaluate the identities of suppliers and manage multiple vendors in multiple locations and keep track of all procurement orders with various stores from US/UK and China.

Reconcile purchase orders with invoices and ensures/monitors delivery of goods on the basis of agreed delivery conditions (Incoterms), costs and delivery times.

Conduct periodic market research, provide professional advice and guide to management and clients as regards to procurement.

Managed an effective car/auto bidding system that increased the car procurement to over 70% within a short time frame.

AWARD: Most Outstanding Staff in Procurement Department; 2015(In recognition of the visible transformation in procurement department which I spearheaded).

EXPERIENCE GAINED: Versatile in E-Procurement of goods, Market intelligence, Excellent bargaining/negotiation skills, Auto auction bid/purchases, Sourcing of strategic goods, Procurement analytics and data support, Processing of FORM M and Other shipping documentations, Customer Account Management(CAM). American Airsea Cargo Limited (www.sclogisticsng.com) May, 2012 – June, 2014 POST: Customer Service Supervisor

Roles and Responsibilities:

Monitored and resolved an average of 420 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

Oversaw exceptional support and training systems which maximized individual/team effectiveness and performance metrics for different aspect of services such as response time to customer’s enquiries, etc.

Handled tickets from aggrieved customers and cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns.

Managed team member’s daily work and submit final shift work to department head.

Supervised and ensured accuracy, consistency and user-friendliness of all outgoing information and documentation thereby reducing contact per order by over 70%.

Supervised responses to customer’s enquiries (Emails, Inbound and outbound calls, Chat) using the standard guidelines properly.

Identifies tasks that are critical to maintaining customer satisfaction levels and communicate with employees to raise awareness of their individual roles in delivery satisfaction.

Executes and analyze records of customer inquiries, transactions, service request and complaints to identify trends and proffer solutions.

Monitors/deal with customer’s complaint and work out modalities with management to prevent re- occurrence.

Maintains standards through executive use of customer data to focus resources on improving performance. EXPERIENCE GAINED: Problem solving skills, Ability to work under pressure, Effective leadership skills, Time management and productivity skills.

EDUCATION BACKGROUND

Nnamdi Azikiwe University Awka, Anambra State 2006 Obtained Bachelor of Science (BSC) Degree in STATISTICS With Second Class Honours

Afrihub ICT Solution Centre, Nnamdi Azikiwe University, Awka 2005 Obtained Certificate in Computer Application, Proficient in most common Software such as MS Word, Excel and Power Point West African Senior Certificate Examinations (WASSCE) 2001 Obtained 5As and 3 Credit Passes including English Language and Mathematics PROFESSIONAL CERTIFICATION

Graduate Certificate In Logistics And Supply Chain Management(GCLSCM) 2016 Awarded by the African Center For Supply Chain(ACSC) Graduate Member- Nigerian Institute of Management (NIM) – (Chartered) 2008 RESEARCH: Statistical Analysis on Efficient Store Keeping and Distribution of Goods; a case study of Ninoco Industries Limited, Lagos (Final Year Thesis in University) RECENT TRAININGS ATTENDED

General Logistics And Supply Chain Management Principles And Concepts.

Safety Compliance In A Work Environment(QHSE).

Time Management And Productivity.

Exceptional Service, Exceptional Profit.

Risk Assessment And Effective Use Of Customer Support System In Quality Service Delivery.

How To Drive Profit For Organization Through Improved And efficient Procurement Techniques.

Creating Customers For Life.

INTEREST: Reading motivational books, exchanging views, film documentary, research and traveling.

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