Quality Analyst

SADI DEEPAK

SUKHRALLI, SEC**, GURUGRAM, HARYANA, INDIA

PHONE- 700-***-****

E-MAIL- **********@*****.***

SUMMARY

Experienced Call Center Quality Analyst who exhibits a professional demeanor and excellent communication and interpersonal skills. Skilled at evaluating both verbal and written customer contact by agents while coaching them for success in executing superior service to customers. Able to rapidly gain product knowledge.

WORK EXPERIENCE

Teleperformance Pvt. Ltd Gurugram

Subject Matter Expert

Provide subject matter expertise to acquisition consulting projects, ensuring excellence in technical performance

Problem Solving with lateral approach.

Working on projects that provide real-time and historical analysis, decision support and reporting services

Handling escalation from High level customers.

Managing difficult clients and producing high-quality work. Teleperformance Pvt. Ltd Gurugram

Quality Analyst

Coaching, mentoring and training the team.

Conducting quality assessments of agent/customer interactions based on Quality Standards and calibration sessions.

During in-process review, ensures that SOPs are current and effective and that staff performs routine tasks according to SOP through direct observation.

Ensuring that performance and quality products conform to established company and regulatory standards.

Investigating problems and developing disposition and corrective actions for recurring discrepancies.

Assist portfolio managers in conducting ad hoc analysis on portfolio performance, market opportunity, and future strategy development. EDUCATION QUALIFICATION

B.R AMBEDKAR UNIVERSITY AGRA CANTT

First Class -Bachelor of Computer Application (2011 – 2014 ) KNIT UPTU SULTANPUR NEAR LUCKNOW

First Class- Master of Computer Application (2014 – 2017 ) SKILLS

Excellent problem-solving skills.

Familiar with Pareto analysis and principles.

Trained in Seven Basic Quality Control Tools.

Aware of Fifteen Email Etiquettes rules.

Session Attended on how to develop your Decision Making Skills

Meticulous attention to detail and have good touch on excels.

Develop and execute test plans to ensure that all objectives are met.

Experience in quality inspection, auditing, and testing.

Investigate customer complaints and product issues.

Identify and remedy defects within the production process.

Compile and analyze statistical data.

PERSONAL DETAILS

Father’s Name : Sadi Gupteswar

Date of Birth : 12/05/1994

Gender : Male

Nationality : Indian

Languages Known : Hindi & English

DECLARATION

All the information furnished above are true and correct to the best of my knowledge and belief.

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