IT Asset Manager

Theodore Cuscaden

**** * ******* *** ***. *, Chicago, IL 60657 630-***-**** **********@*****.*** Relative Experience

NATIONAL ACCOUNTS REPRESENTATIVE REYES HOLDINGS LLC SEPTEMBER. 2017 - FEBRUARY 2020

· Created Key Performance Indicator (KPI) reports on a daily basis to find the root cause of issues within the logistics team leading to a 97 % success rate on all deliveries for 2019/2020.

· Kept detailed records of logistics files in order to effectively communicate cross-functionally among customers and distributors nationwide.

· Built relationships with major distributors in Florida and Chicago leading to a new beer program that increased revenue by 7%.

· Utilized Electronic Data Interchange (EDI) to keep track of inventory levels and determine exact amount of product that needed to be sent to customers across the country. IT ASSET MANAGER RAY ALLEN INC JULY 2020 – PRESENT

· Present reporting on a monthly basis to internal and external stakeholders supporting informed decision making for client’s assets utilizing data from Power BI Dashboard.

· Create visually impactful reports in Excel and PowerPoint to identify key metrics and transform raw data into meaningful information for customers.

· Interpret large amounts of data to perform ad hoc analyses for any issues that arise for customers.

· Keep detailed track of asset maintenance and potential future costs to accurately portray data and advise clients accordingly.

SALES ASSOCIATE BOSE CORPORATION JUNE 2017 – AUGUST 2017

· Met and exceeded sales expectations to be rewarded with top sales position in first month.

· Consulted with users on technical issues and problems to improve customer experience and retain regular consumers.

SALES INTERN FASTENAL COMPANY MARCH 2016 – AUGUST 2016

· Provided inventory management with customer orders to provide timely service and efficient support for sales team.

· Helped drive 5% increase in branch revenue by improving customer relationships Education

B.A. IN COMMUNICATION STUDIES - MINOR IN BUSINESS MAY, 2017 UNIVERSITY OF KANSAS

LAWRENCE, KS

Skills/Accomplishments

· Google Suite

· Proficient in Operational Systems

· Microsoft 365 (Excel etc.)

· Employee of Quarter 2018 (Q3)

· Customer First Attitude

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