Assistant Service

Glen T. Isola

*********@*****.*** 209-***-**** San Francisco, CA

WORK EXPERIENCE

The Fairmont Hotel Jun. 2019 – Present

Assistant Food & Beverage Manager San Francisco, CA

Consistently offer professional, friendly and luxury service while leading and supervising the Food & Beverage team in all aspects of the department

Maximize revenues by communicating regularly with the food and beverage teams to implement agreed upon strategies, practices and promotions

Monitor the departmental budget in a fiscally responsible manner

Address guest concerns and react quickly and professionally, while supervising service standards

Seek new ways to improve product and service as well as increase volumes and profits

Train and develop colleagues to ensure timely recruitment and career growth

Balance operational, administrative and colleague needs The Prisoner Wine Company Sept. 2018 – Jun. 2019

Hospitality Assistant St. Helena, CA

Worked collaboratively with Hospitality Team to ensure successful luxury event production in a brand new, state of the art winery

Provided fine dining service and wine pairing for events ranging from small gatherings to large scale parties

Implemented all aspects of event functions including: planning agenda, event budgets, and run of show

Lead contact assigned to managing events, strong communication required both internally and with client

Provided staff training and direction to temporary employees Ocean Grill Jun. 2017 – Sept. 2018

Bartender Server Host Busser Avila Beach, CA

Produced fine dining experiences, working in unison with culinary team to create exceptional customer service

Opened and closed restaurant daily, maintaining cleanliness, pars, and overall restaurant presentation

Created new wine list working with vendors and owners that brought in increased wine sales Milestone Tavern Mar. 2016 – Jun. 2017

Expo Barback Host Busser San Luis Obispo, CA

Original staff member; bussed tables, opened and closed restaurant, interacted with guests to ensure a positive dining experience

Worked in both kitchen and dining room, maintaining an organized environment while managing both culinary and guest needs

EDUCATION

California Polytechnic University Sept. 2014 – Jun. 2018 Bachelors of Science, Wine & Viticulture San Luis Obispo, CA Lodi High School Jul. 2010 – May 2014

High School Education Lodi, CA

SKILLS, CERTIFICATIONS & INTERESTS

Skills: customer service; team building; training and development; written and verbal communication; organization; attention to detail; POS systems; reservation systems; Microsoft Office applications; reliability

Certifications: ServSafe, TIPs, WSET Level 1 & 2

Interests: fermentation science; sustainability; mixology; yoga; gastronomy; snowboarding; enology

Contact this candidate